Customer Service Consultant - Empangeni at Metrofile

Job Advert Summary    

• Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing defined portfolios.
• Actively resolves all client queries within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
• Performs this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements    

• Degree in Sales / Marketing / Retail Management or equivalent
• 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Intermediate level proficiency in MS Excel/Word/Powerpoint
• Valid Drivers License
• Must have own vehicle

Attributes:
To succeed in this role you must have/be:

• Strong attention to detail
• Drive and resilience
• Must be reliable
• Results oriented and outcome driven
• Able to work individually and as part of a team
• Excellent communication and interpersonal skills
• Focused on achieving results
• Business acumen and be able to communicate at all levels
• Highly computer literate
• Excellent organisational skills
• Excellent track record in delivering high level sales presentations
• Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

Duties and Responsibilities    

• Reaching company set targets
• Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
• Engages with clients on a regular basis to maintain sound relationships.

Acts as primary contact between clients and Tidy Files for purposes of:

• negotiating prices within the parameters of the Authority Framework
• providing customised solutions
• problem/issue resolution
• Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Assist with ad hoc admin office responsibilities.
• Keeps informed of legislative requirements pertaining to document & records management.
• Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
• Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
• Complete Daily Activity Reports and comply with required number of clients visits
• Assist in monitoring that clients’ payments are processed.
• Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

Closing Date    
2023/08/10