Client Service Representative - Durban at Metrofile

Job Advert Summary    

• To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code. 

Minimum Requirements    

• Bachelor’ Degree or equivalent qualifications
• 4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment
• Valid Code 10 Drivers’ License and valid PDP
• Must have own transport to get to work to depart for outbound routes when required
• Excellent command of the English language
• Must have clear criminal record

Knowledge, skills and attributes:
To succeed in this role you must have/be:

• Able to learn new systems and processes
• Able to work under extreme pressure
• Able to handle difficult clients and their continuous demands
• Able to relate well to people at all levels
• Able to adapt and be flexible as the situation requires
• Assertiveness
• Customer focused and visible commitment to quality-of-service provision 
• Good communication - written and spoken
• Hands on person
• Must have the company’s objectives and best interest at heart
• Must be trustworthy, honest and reliable
• Willing to work overtime

Duties and Responsibilities    

• Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
• Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
• Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
• Completes the Daily Activity Workbook daily
• Cleaning of the mobile shredding truck once per week.
• Cleaning of the shredding work area once per week.
• Offloading of mobile shredding truck when required.
• Ensure that the truck is never overloaded with paper.
• Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
• Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
• Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
• Ensures Cleardata secure consoles are always clean.
• Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution. 

Closing Date    
2023/08/21