Account Manager - Packaging (Alrode) at Diversey

Responsibilities

• Effectively provide account management and ongoing service, support, and sales development to AB InBev .
• Take full responsibility for Account Managers behaviors including target setting,KPI monitoring and reporting to the customer management team.
• Work intensely and directly on application expertise and execution delivery – Problem solving and Innovation (Trials, projects – initiation and implementation)
• Liaise with TCS to ensure appropriate service support for respective accounts.
• Consult with the Sales Director and Key Account Manager to ensure account management support as negotiated and agreed, is fully met.
• Monitor Site Account Manager activities and build strong relationships with the Customer Site
• Manage team through regular meetings and on-site discussions
• Ensure reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer Management team
• Ensure full compliance with the contract specific Score Card ensuring all deviations are corrected and corrective action fully implemented
• Ensure all SIO's raised against Diversey are closed out, and to ensure that preventative measures are put in place
• Prepare presentation material for delivery during site Management meetings ensuring all aspects of account managemet is covered and data is reflected in a way that fully explains current status,areas for improvement and progress against agreed objectives
• Manage Account Managers, Technicians and Operators ensuring tasks are completed on time-in-full and KPIs for each position is fully met
• Manage on site staff compliment ensuring all incumbents adhere to customer and company policies and procedures. Hold disciplinary enquiries when required.
• Consult with the Key Account Manager and Regional/Global Application Experts ensuring gaps are closed through the implementation of application practices and procedures.
• Conduct performance reviews of staff based at the relevant sites and set goals and KPIs in line with customer and /or contract requirements.
• Attend regular calls with the Global Account Management Team ensuring compliance matters are fully addressed on site.