Account Manager - Sandton at Core Group

Responsibility

• Identifying and acquiring new SMB customers to understand their technology requirements, and solutions to meet their unique business goals.
• Upsell & cross-sell to existing SMB customers via base campaigns.
• Achieve monthly & quarterly unit sales and revenue targets across MacBooks, iPads and iPhones.
• Manage an efficient sales pipeline and ensure pipeline conversion.
• Ensure efficient management of sales processes, increase lead to opportunity and opportunity to sale conversion rates and manage customer updates and feedback.
• Managing new and existing SMB accounts, telephonically and via email, while ensuring their satisfaction with our products & services and identifying opportunities for upselling or cross-selling.
• Providing expert advice to any existing and new SMB customers.
• Implement own Lead generation campaigns.
• Ensure regular communication and meetings with existing SMB base & potential SMB customers.
• Nurturing and growing relationships with SMB customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty.
• Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline, lead management reports, etc.
• Update Salesforce timeously with lead and opportunity status.
• Monthly and Quarterly Sales Performance review presentations.
• Manage the internal processes end-to-end that are part of the delivery chain for the customer to ensure exceptional customer experience.

Required skills and qualifications

• Completed Matric
• Minimum 4 years Direct Sales or account management experience in the Technology ICT / Telecoms Industry.
• Minimum 2 years business to business sales experience
• Excellent solution selling, relationship, and administrative skills.
• Experience and knowledge in business-to-business (B2B) sales including negotiating and securing B2B deals.