Account Manager - SSA - Roodepoort at FLSmidth

Role Purpose:

• To manage Customer Accounts in a specified commodity area for a wide range of products and systems in order to contribute to the overall business results. 

Your responsibilities:

• responsible for selling aftermarket parts, services, wear parts, upgrades & rebuilds and service to customers in the various industries served by the Company.  
• Provide technical support to our customers on the FLSmidth product line from a process, mechanical, operational, maintenance and R&D perspective.
• Individual will initiate and maintain strong customer relationships and increase the sales of our products and services. 
• Travel will include planned and emergency sales calls throughout the assigned territory.
• Tasks will be to achieve sales and gross profit objectives and create strategic sales action plans.
• Schedule sales calls and meet with customers for the purpose of selling our products including parts/consumables, rebuilds & modernizations & full complement of service offerings.
•  Responsible for maintaining the customer relationship while also being the front-line customer service contact. 
• Develop strategies to increase wallet share and market penetration.
• Work with the team and other departments.
•  Visit installations to consult with customers on equipment operations and replacement requirements.
• Ability to develop value propositions and ROI to help promote product sales.
• Develop a territory management plan to maximize time with customers & increase order intake and enhance customer retention.
• Respond timeously to customer concerns or requests
• Self driven training to obtain maximum Product knowledge

What you bring:

• Relevant Technical qualification or equivalent knowledge/work experience.
• Minimum of 4 years’ relevant experience in a Sales environment within the Mining Environment.  
• Acquire the latest product information with emphasis on technical advantage, industry quality standards, certifications, pricing, and delivery.
• Excellent interpersonal skills with the ability to effectively communicate with customers.
•  Knowledge of competitor's equipment to help define value proposition for FLSmidth offering.
• Ability to read and interpret engineering/mechanical drawings, understand equipment manuals and familiarity with parts lists.
• Must be competent in account management & territory planning, be able to organize sales strategies and possess exceptional presentation skills.
• Must be a self-starter and problem-solver who keeps the customers’ best interests at heart.
• Communicates proactively & regularly with inside sales, engineering and management teams.
•  Complete regular entries and updates in CRM system to include contacts, appointments and opportunities.
• Displays honesty, ethics and integrity at all times.  
• Computer literate in MS Office. Completion & regular updates of comprehensive account plans for key accounts.
• Work in a team environment to extract maximum sales potential through collaboration with other FLSmidth staff, product companies and divisions.