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We are looking for a data-driven and client-focused Account Manager to join our Yoyo API team.
This role will serve as the primary strategic and operational liaison with external clients. You’ll be instrumental in building strong relationships with assigned clients, increasing the amount of rewards issued, improving the adoption and usage of Yoyo products, and continually finding new up-sell/cross-sell opportunities.
You will take on a significant role in our cross-functional team, establish a good understanding of our product offering, and strategically guide clients towards implementing what Yoyo does best.
Overall accountability for the success and satisfaction of the YoyoAPI clients
Operate as the lead point of contact for YoyoAPI clients
Build and maintain strong, long-lasting customer relationships
Own end-to-end client relationships and communication through regular status meetings
Execute operational tasks like guiding clients on best way to implement our rewards and work with relevant stakeholders to activate new reward campaigns
Ensure the timely and successful creation of reward campaigns via our Yoyo API portal
Assist with high severity requests or issue escalation as needed
Report on Yoyo API product usage and insights on a regular cadence to the client
Maintain commercial revenue forecasts for internal decision making
Provide support to the product team, business development team and senior management
Up-sell and cross-sell on assigned accounts e.g. talk to new business units on how our tech can be used in their world, expand reward partners or upsell new product verticals
Business development of new sales leads and closing new sales will form a minor portion of the role
Accurate invoicing information to be signed off with client and provided to finance team
Assist the legal team to sign off contracts and associated legal and governance documentation
Forecast and track key account metrics
Consistently live out, act, work and exhibit behaviors aligned to and congruent with company values
Knowledge, Skills & Aptitudes
Exceptional client service/account management skills
Account Management experience with corporates of medium and enterprise size would be preferable
Knowledge of accounts and sales processes
Appreciation of project management processes, Software Development Life Cycle process and integration process to better support clients
Experience in working in a digital environment and a passion for tech
Exceptional communication skills
Has been responsible for managing deliverables and taking a project live
A logical thinker with a passion for solving problems
Ability to have tough/critical conversations
Proactive with a sense of urgency
Deadline driven and delivery orientated
Attention to detail is critical
Organised with the ability to prioritise and plan
Accountable and willing to take ownership
Ability to thrive under pressure
Adaptability, creativity and innovation, initiative, resilience, consideration, strategic, analytical and intuitive
Any relevant Tertiary Qualification i.e. E-Commerce, Marketing, Account Management, etc.
Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.
Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.
Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.
Be world-class at speed: Delivering world leading solutions that delight our clients and customers.
Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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