Account Manager at Yoyo

Job Description

We are looking for a data-driven and client-focused Account Manager to join our Yoyo API team.

This role will serve as the primary strategic and operational liaison with external clients. You’ll be instrumental in building strong relationships with assigned clients, increasing the amount of rewards issued, improving the adoption and usage of Yoyo products, and continually finding new up-sell/cross-sell opportunities.

You will take on a significant role in our cross-functional team, establish a good understanding of our product offering, and strategically guide clients towards implementing what Yoyo does best.

Responsibilities

• Overall accountability for the success and satisfaction of the YoyoAPI clients

• Operate as the lead point of contact for YoyoAPI clients

• Build and maintain strong, long-lasting customer relationships

• Own end-to-end client relationships and communication through regular status meetings

• Execute operational tasks like guiding clients on best way to implement our rewards and work with relevant stakeholders to activate new reward campaigns

• Ensure the timely and successful creation of reward campaigns via our Yoyo API portal  

• Assist with high severity requests or issue escalation as needed

• Report on Yoyo API product usage and insights on a regular cadence to the client 

• Maintain commercial revenue forecasts for internal decision making

• Provide support to the product team, business development team and senior management

• Up-sell and cross-sell on assigned accounts e.g. talk to new business units on how our tech can be used in their world, expand reward partners or upsell new product verticals

• Business development of new sales leads and closing new sales will form a minor portion of the role

• Accurate invoicing information to be signed off with client and provided to finance team 

• Assist the legal team to sign off contracts and associated legal and governance documentation

• Forecast and track key account metrics

• Consistently live out, act, work and exhibit behaviors aligned to and congruent with company values

Knowledge, Skills & Aptitudes

• Exceptional client service/account management skills

• Account Management experience with corporates of medium and enterprise size would be preferable

• Knowledge of accounts and sales processes

• Appreciation of project management processes, Software Development Life Cycle process and integration process to better support clients

• Experience in working in a digital environment and a passion for tech

• Exceptional communication skills

• Has been responsible for managing deliverables and taking a project live

• A logical thinker with a passion for solving problems

• Ability to have tough/critical conversations

• Proactive with a sense of urgency 

• Deadline driven and delivery orientated

• Attention to detail is critical

• Organised with the ability to prioritise and plan

• Accountable and willing to take ownership

• Ability to thrive under pressure 

• Adaptability, creativity and innovation, initiative, resilience, consideration, strategic, analytical and intuitive

Qualifications

Any relevant Tertiary Qualification i.e. E-Commerce, Marketing, Account Management, etc. 

Additional Information

Company Values:

• Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.

• Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.

• Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.

• Be world-class at speed: Delivering world leading solutions that delight our clients and customers.

• Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.