Account/Sales Manager at Nagarro

Job Description:

• Experienced in lead generation, outbound sales, and International sales using the latest communication channels
• Interacting with target prospects through cold calling, email communication and social media network
• Gathering sales intelligence and researching on potential prospects on the internet
• Preparing a calendar of campaigns and following a disciplined approach to managing a list of prospects and planning out sales efforts on a daily basis
• Experienced in various probing techniques in order to ask the right questions to customers about their pain points/future plans as well as objection handling.
• Setting confirmed appointments with potential prospects
• Creating an interest about Nagarro in the minds of prospects and generating concrete business enquiries from them
• Responsible for building, nurturing and maintaining relations with clients and key personnel within customer companies
• Conducting business reviews to ensure clients are satisfied with the services being provided
• Generate sales among client accounts, including up-selling and cross-selling
• Develops and maintains long-term relationships with accounts
• Addressing customer concerns and complaints
• Communicates client needs and demands to relevant stakeholders and senior management
• Forecasts and tracks client account metrics.
• Identifies opportunities to grow business with existing clients
• Study competition to find new ways to retain customers
• Strong in delivery management to drive the account

Qualification & Experience:

• Business management degree from top universities
• Account management experience
• Delivery management experience
• Client-focused solutions experience
• Ability to communicate client needs with senior management
• Talent for Influencing client management
• Ability to collaborate with multiple project teams and clients
• Strong negotiation skills
• Listening skills
• String communication skills
• Presentation skills
• Time management skills
• Proven experience of 4-5 years in sales in South Africa geography
• Proven experience in sales of 12-14 years in BFSI domain