Fresh Jobs at JTC Group

PURPOSE OF JOB

• Reporting into the Manager within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the Administrator will support our ICS fund operations governance and control testing initiatives.
• The post holder will be responsible for assisting with the establishment our of our Fund operations governance and control testing program within ICS Fund operations, completing Fund operations specific compliance testing and reporting on operational change, operational new business onboarding, and governance or control items implemented within ICS Fund operations.
• In specific situations the Administrator will be assigned to assist on various tasks on ICS Fund operations projects and specific strategic initiatives.

MAIN RESPONSIBILITIES AND DUTIES

KEY DUTIES:

• Operational process and controls Testing: The primary responsibility is to perform internal process and control compliance testing to ensure that the goals and objectives of the ICS Fund operations quality assurance program are achieved.
• Reporting and Analytics: Lead the analysis, documentation, and reporting of all process and control testing and related tasks.
• Documentation: Ensure that all testing documentation remains up-to-date, accurate, and reflective of the latest policies, procedures, and process improvements.
• Collaboration & Communication: Work closely with colleagues across jurisdictions, fostering strong relationships with team leads, directors, and contributors.
• Ad-hoc & Strategic Support: Step in to assist on special projects, strategic initiatives, and investigations as needed by the Governance and Control Manager, help to drive the continuous improvement of ICS Fund operations.

QUALITY ASSURANCE TESTING

• Complete internal quality assurance testing on identified processes, as per the testing program control document.
• Complete test scripts as required to ensure accurate reporting and analysis.

REPORTING AND TRACKING

• Deliver detailed testing and management information (MI) reporting.
• Deliver tailored testing reporting and or spotlights for operational meetings, internal presentations, and committee packs.
• Present testing updates to staff, key stakeholders, and Directors as required.
• Suggest changes to process documentation or controls based on testing results.

DOCUMENTATION

• Deliver and maintain all QA documents and training materials related to the functions of the QA team.
• Stay up to date with new and existing policies and procedures (including group changes).

COLLABORATION AND TEAMWORK

• Work closely with the Governance and Control manager to implement and deliver the QA program.
• Engage proactively with jurisdictional teams, including team leads to perform quality assurance testing.

ESSENTIAL REQUIREMENTS

• A Risk and Compliance or Legal background essential.
• Relevant qualification and/or 2 years’ experience in governance, controls and testing within Financial Services is essential.
• Working understanding of Investment Administration would be advantageous.
• Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, PureFunds would be advantageous.
• Effective influencing and questioning skills, with the confidence to challenge constructively and probe for deeper insight.
• High level of accuracy and excellent attention to detail.
• A keen eye for detail and a commitment to excellence, consistently delivering accurate work.
• Demonstrated strengths in documentation and high-quality report writing.
• Excellent organisational skills, and confident, clear communication with all audiences.
• Proven ability to build strong relationships and work collaboratively with a wide range of stakeholders.
• Analytical, logical, and critical thinker with a proactive attitude to problem solving.
• Collaborative team player.
• Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).

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PURPOSE OF JOB

• This role is responsible for developing and optimising Salesforce specifically for the Business Development & Marketing (BD&M) function. It focuses on delivering BD&M-specific enhancements, improving data integrity across the sales cycle, enabling account-based marketing (ABM) activity, and CRM adoption within the function.
• This role will oversee the day-to-day operations of our Salesforce platform, manage a small team of administrators, and drive the roadmap for future development in collaboration with divisional marketing teams.

MAIN RESPONSIBILITIES AND DUTIES

BD&M Salesforce Development & Enhancements

• Translate Sales, Business development and Marketing requirements into Salesforce configurations, automations, flows, and UI improvements.
• Maintain and evolve BD&M-specific objects, fields, processes, pipelines, and functionality (e.g., Contacts, Accounts, Opportunities/Enquiries).
• Build solutions that directly improve Sales and Marketing execution, reporting, targeting, and campaign effectiveness.
• Collaborate with Salesforce Architect / JTC Group’s Salesforce Lead (IT) to ensure BD&M developments align with the wider group architecture, change management procedures and governance standards.
• Collaborate with Business Analyst on the BD&M Salesforce roadmap in partnership with divisional marketing team leaders, aligning platform development with BD goals and marketing strategies.
• Collaborate with the Senior Manager – Marketing Automation to ensure a smooth and well-aligned transition from the Leads and Campaigns objects (marketing process), while supporting ongoing data management across post-conversion objects.

Data Integrity & Sales Process Quality

• Own data integrity for BD&M-related Salesforce objects.
• Implement validation, deduplication routines, and quality controls to maintain an accurate BD pipeline.
• Run continuous data health checks; lead remediation cycles. Reporting on these efforts.
• Ensure consistent BD&M processes are followed for lead management, enquiries, conversions, and client development journeys.
• Oversight of Salesforce Sales processes and support for Leads processes, and other related systems to ensure data integrity.

ABM-Focused CRM Enablement

• Develop CRM segmentation and targeting configurations to support ABM (1:1, 1:few, 1:many).
• Build and maintain key account structures, and intent-based data views to support account scoring models and ABM.
• Create dashboards showing opportunity influence, account engagement and revenue insights.

BD&M User Adoption & Support

• Develop a BD&M Salesforce user training and enablement programme adhering to change management principles and focused on long-term user adoption.
• Support for BD&M Salesforce users.
• Develop BD&M-specific documentation, guides, best practices and process playbooks.
• Drive adoption of new BD&M CRM features and ensure smooth rollout of enhancements.

Collaboration with Group Salesforce Lead

• Feed BD&M requirements, pain points and opportunities into group‑level Salesforce planning.
• Ensure BD&M developments align with wider strategic or architectural direction.
• Participate in cross-functional forums and change management practices.

General

• Manage Salesforce admin.
• Ensure high-quality delivery and continuous improvement of Salesforce support within the function.
• Remain up to date with the latest developments in related CRM tools, and best practices, and make recommendations for continuous improvement.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by senior management.

ESSENTIAL REQUIREMENTS

• 5+ years Salesforce experience, ideally in Sales Cloud.
• Strong CRM configuration skills (flows, validation rules, page layouts, automation).
• Demonstrated experience managing data quality, deduplication, and process compliance.
• Experience supporting BD, marketing or commercial functions.
• Relevant Salesforce certifications in Marketing Cloud Account Engagement and Sales Cloud.
• Understanding of ABM principles and CRM‑supported targeting.
• Strong communication & stakeholder management skills.
• Strong, demonstrable troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Strong organisational skills with excellent attention to detail, the ability to work to tight deadlines,
• Ability to manage multiple tasks concurrently and prioritise effectively.
• Self-motivated, proactive and a willingness to learn new skills, tools and platforms.
• Demonstrating a genuine interest in CRM management.
• Prior experience in the financial services industry is desirable but not essential.
• Degree or relevant Salesforce / CRM qualifications or certificates.

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PURPOSE OF JOB

• We are seeking a highly analytical and detail-oriented Data Analyst to join our digital team. This role will support the Business Development and Marketing function by collecting, integrating, and analysing data from various platforms, with the goal of providing comprehensive business intelligence and evidence ROI. The Data Analyst will deliver high-quality reports, visualisations, and actionable data-driven insights to support strategic decision-making across digital campaigns, sales and customer engagement. The Analyst will support the digital team and collaborate closely with stakeholders to deliver actionable insights and drive data-informed decisions.  

MAIN RESPONSIBILITIES AND DUTIES

• Data Collection & Integration: Extract, clean, and consolidate data from website analytics, Pardot, Salesforce CRM, and other sources to build reliable and well-maintained datasets. 
• Data Analysis & Business Intelligence: Perform deep-dive data analysis on marketing, sales, and uncover trends, patterns, and opportunities. 
• ROI Measurement: Define, track, and analyse marketing and Sales KPIs, focusing on metrics that reflect true business impact such as lead generation, conversion rates, revenue attribution, and customer acquisition cost. 
• Reporting: Develop, automate, and maintain dashboards and visual reports using tools such as PowerBI, Tableau, or Google Data Studio for stakeholders at all levels for deep-dive analysis and summaries. 
• Statistical Insight Generation: Use statistical and analytical methods to provide actionable recommendations that drive optimisation across marketing and sales. 
• Collaboration: Partner with campaign managers, sales teams and digital specialists to clarify data definitions, ensure data quality, and align analytics with business objectives. 
• Data Governance & Quality: Implement and enforce data quality protocols, support data stewardship, and recommend process improvements to ensure accurate, high-quality data. 
• Support accurate tracking of their marketing and sales activities to ensure reliable reporting across all campaigns. 
• Proactively identify opportunities to automate data collection and reporting processes and streamline analytic workflows. 
• Ad-Hoc Analysis & Projects: Respond to business requests with tailored data sets, analysis, and insights for special initiatives and strategic projects. 

ESSENTIAL REQUIREMENTS

• A bachelor’s degree in marketing, Business, Statistics, or a related quantitative field (Data Science, Statistics, Computer Science, Mathematics, Business Analytics, or related). 
• Experience in data analytics role, ideally with exposure to digital marketing data sets. 
• Technical proficiency with analytics tools (Salesforce Analytics, Google Analytics, Excel SQL, Power BI, Tableau). 
• Advanced skills in data analysis, manipulation, and visualisation. 
• Strong business acumen and ability to translate analytic findings into clear, actionable insights. 
• Strong communication and presentation skills, with the ability to explain complex data to non-technical stakeholders. 
• Effective organisational, time management and project management skills, with adaptability to shifting priorities. 
• Problem-solving abilities and capability to work independently and as part of a collaborative team. 

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PURPOSE OF JOB

• To collate, calculate, process, investigate and check fund information in order to produce the Net Asset Values for the specific Funds which JTC administers within defined deadlines and regulatory requirements.

MAIN RESPONSIBILITIES AND DUTIES

• Prepare, monitor and capture cash movements (cash management), investment trades and update transactions on the accounting system to ensure an accurate and timely delivery of the NAV.
• Prepare and perform weekly/daily cash and stock reconciliations including proper investigation of all outstanding issues to ensure a timely resolution of any reconciling differences and no NAV errors occur.
• Monitor daily/monthly asset pricing and pricing sources for corporate actions to ensure securities are updated and valued correctly on the accounting system and no asset pricing errors occur in the valuation.
• Perform and check weekly/daily expense and accrual calculations to ensure that they are reflected correctly in the Net Asset value calculation.
• Prepare and produce an accurate NAV to ensure Reviewers discover no errors on work reviewed resulting in the timely delivery of the NAV’s.
• Proactively investigate queries with dealers; brokers; custodians; auditors and clients to ensure a timely resolution of all queries. Where applicable to communicate and escalate potential issues in a prompt and effective manner.
• Understand and implement company policies and procedures; client service level agreements and internal controls to ensure compliance thereof and no Custodian or external audit findings occur as a result of them not being applied.
• Monitor and perform weekly/monthly compliance checks to ensure all scheme particulars are adhered to and no concern is raised in Compliance’s reviews and reports.
• Prepare and send out all valuation e-mails to a pre-defined distribution list to ensure all parties have been timely informed of the NAV.
• Prepare and complete all quarterly statutory returns to ensure specific funds regulatory requirements are fulfilled.
• Accurately update and maintain the relevant sections in the delivery matrix to ensure all parties are aware of what has been completed and Oversight can promptly review the NAV where required.
• Monitor client mailboxes on a daily basis be resolving queries where possible or escalating where required.
• Assist supervisors during audits by providing supporting documents, reconciliations and reports to auditors where required.
• Maintain investor registers and ensure only authorized changes are made and that these are done in a timely manner.
• Subject to client approvals, respond to any investor queries that may arise.
• Prepare drawdown and distribution notices where requested from the General Partner.
• Prepare capital account statements.

ESSENTIAL REQUIREMENTS

• Excellent numeracy skills.
• High level of accuracy and excellent attention to detail.
• Works well under pressure.
• Strong problem-solving abilities.
• A relevant tertiary qualification including Accounting; Finance; Investments.
• Completed 3-year SAICA/SAIPA articles.
• Relevant experience in a similar role in financial services.

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PURPOSE OF JOB

• The Senior Administrator provides hands-on operational and compliance support to the Cayman and BVI offices, delivering high-quality administrative and client support services across onboarding, payments, sanctions screening, and periodic reviews.

MAIN RESPONSIBILITIES AND DUTIES

CLIENT ONBOARDING SUPPORT

• Assist with collection, review, and processing of client onboarding documentation.
• Perform initial checks for completeness and accuracy of KYC/CDD information.
• Liaise with onshore teams to resolve missing or incomplete documentation.
• Upload and maintain onboarding data in ViewPoint and other relevant systems.

PAYMENT PROCESSING

• Prepare and process payment instructions in accordance with internal procedures.
• Perform checks to ensure payments are supported by appropriate approvals and documentation.
• Track payment status and resolve queries with onshore teams as required.

SANCTIONS & SCREENING

• Conduct sanctions, PEP, and adverse media screening in line with procedures.
• Document screening results and escalate potential matches or concerns.
• Support ongoing monitoring activities as required.

VIEWPOINT & DATA MANAGEMENT

• Enter and maintain accurate client, entity, and transactional data in ViewPoint.
• Ensure data integrity, consistency, and timely updates.
• Support data clean-up and remediation exercises when required.

PERIODIC REVIEWS & COMPLIANCE SUPPORT

• Assist with periodic client reviews as part of the AML/CFT compliance framework.
• Gather and update KYC/CDD documentation for review cycles.
• Prepare review packs and supporting documentation for Manager/Senior Manager or Compliance review.

OPERATIONAL SUPPORT & QUALITY

• Follow documented SOPs, checklists, and controls.
• Maintain accurate records and audit trails.
• Identify errors, inconsistencies, or process gaps and escalate appropriately.
• Support audits, inspections, and internal reviews by providing documentation and data.

COLLABORATION & CONTINUOUS IMPROVEMENT

• Work closely with team members and onshore stakeholders to meet deadlines.
• Participate in training and process improvement initiatives.
• Contribute to updating procedures and best practices.

ESSENTIAL REQUIREMENTS

• A relevant qualification which includes Risk, Compliance, Administration
• 3+ years of related experience in a similar role in financial services
• Highly proficient in verbal and written communications with internal and external stakeholders.
• Highly proficient in the use of Microsoft Office (including Word, Excel and PowerPoint).
• Good attention to detail.
• Accustomed to managing multiple priorities.

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PURPOSE OF JOB

• The Senior Manager is responsible for overseeing the South Africa Operations Support team, ensuring timely, accurate, and compliant delivery of services to the Cayman and BVI offices. The role acts as the primary liaison between the offshore team and onshore stakeholders, with accountability for quality, controls, and continuous improvement.

MAIN RESPONSIBILITIES AND DUTIES

TEAM LEADERSHIP & OVERSIGHT

• Manage, and develop the South Africa support team.
• Allocate workload, set priorities, and ensure service level expectations are met.
• Conduct regular performance reviews, coaching, and training.
• Build team capability in line with evolving regulatory and business requirements.

OPERATIONAL MANAGEMENT

Oversee end-to-end delivery of:

• Client onboarding support
• Payment processing
• Sanctions and screening activities
• ViewPoint data entry and maintenance
• Periodic compliance reviews
• Act as escalation point for complex, sensitive, or high-risk matters.
• Ensure work is completed accurately, efficiently, and within agreed timelines.

CLIENT ONBOARDING & COMPLIANCE SUPPORT

• Review and quality-check onboarding documentation and processes.
• Ensure adherence to Cayman and BVI AML/CFT, sanctions, and regulatory requirements.
• Support enhanced due diligence and high-risk client reviews where required.
• Ensure periodic reviews are completed in accordance with compliance schedules.

CONTROLS, RISK & GOVERNANCE

• Implement and maintain robust operational controls and checklists.
• Ensure compliance with internal policies, procedures, and regulatory obligations.
• Identify operational risks and propose mitigation strategies.
• Support internal and external audits, compliance reviews, and regulatory requests.

STAKEHOLDER MANAGEMENT

• Act as the primary point of contact for Cayman and BVI operational and compliance teams.
• Provide regular reporting on workload, KPIs, issues, and team performance.
• Participate in process improvement discussions and operational planning.

PROCESS IMPROVEMENT

• Identify opportunities to improve efficiency, quality, and scalability.
• Assist in documenting and updating standard operating procedures (SOPs).
• Support implementation of new systems, regulatory changes, or business initiatives.

ESSENTIAL REQUIREMENTS

• A relevant professional qualification preferably including Risk, Compliance, Administration.
• Minimum of 5 -10 years related experience.
• Experience with leading a team (including checking and supervising the work of team members)
• Experience with dealing / interacting with clients.
• Excellent communication skills.
• Good attention to detail.

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PURPOSE OF JOB

• This role provides operational and technical support for JTC’s systems, ensuring day-to-day issues are efficiently resolved while maintaining system governance, controls, and documentation. It serves as the first point of contact for user queries, coordinates routine maintenance and vendor support, and assists System Administrators in monitoring, updating, and managing system operations.

MAIN RESPONSIBILITIES AND DUTIES

• Apply and maintain the system governance and controls framework.
• Monitor shared support inbox and ticketing system for incoming queries.
• Log, categorize, and prioritize support tickets.
• Follow up on open tickets to ensure timely resolution.
• Act as the first point of contact for basic user technical issues (dealing day / VP resets, pricing, reporting).
• Escalate complex issues to System Administrators.
• Coordinate with external vendors for routine maintenance, support and escalations.
• Update internal documentation and knowledge base articles as needed.
• Maintain accurate records of incidents, changes, and resolutions.
• Assist System Admins with scheduling and deploying software updates.
• Monitor scheduled tasks/jobs and report failures.

ESSENTIAL REQUIREMENTS

• 2-3 years relevant experience in Transfer Agency and or Investor Services functions.
• Experience in system administration and process improvements.
• Hands-on experience with Transfer Agency and Investor Services systems.
• Exposure to and understanding of open-ended fund structures.
• Relevant tertiary qualification (preferred).

go to method of application »

PURPOSE OF JOB

• To collate, calculate, process, investigate and check fund information in order to produce the Net Asset Values for the specific Funds which JTC administers within defined deadlines and regulatory requirements.

MAIN DUTIES AND RESPONSIBILITIES

• Prepare, monitor and capture cash movements (cash management), investment trades and update transactions on the accounting system to ensure an accurate and timely delivery of the NAV.
• Prepare and perform weekly/daily cash and stock reconciliations including proper investigation of all outstanding issues to ensure a timely resolution of any reconciling differences and no NAV errors occur.
• Monitor daily/monthly asset pricing and pricing sources for corporate actions to ensure securities are updated and valued correctly on the accounting system and no asset pricing errors occur in the valuation.
• Perform and check weekly/daily expense and accrual calculations to ensure that they are reflected correctly in the Net Asset value calculation.
• Prepare and produce an accurate NAV to ensure Reviewers discover no errors on work reviewed resulting in the timely delivery of the NAV’s.
• Proactively investigate queries with dealers; brokers; custodians; auditors and clients to ensure a timely resolution of all queries. Where applicable to communicate and escalate potential issues in a prompt and effective manner.
• Understand and implement company policies and procedures; client service level agreements and internal controls to ensure compliance thereof and no Custodian or external audit findings occur as a result of them not being applied.
• Monitor and perform weekly/monthly compliance checks to ensure all scheme particulars are adhered to and no concern is raised in Compliance’s reviews and reports.
• Prepare and send out all valuation e-mails to a pre-defined distribution list to ensure all parties have been timely informed of the NAV.
• Prepare and complete all quarterly statutory returns to ensure specific funds regulatory requirements are fulfilled.
• Accurately update and maintain the relevant sections in the delivery matrix to ensure all parties are aware of what has been completed and Oversight can promptly review the NAV where required.
• Monitor client mailboxes on a daily basis be resolving queries where possible or escalating where required.
• Assist supervisors during audits by providing supporting documents, reconciliations and reports to auditors where required.
• Maintain investor registers and ensure only authorized changes are made and that these are done in a timely manner.
• Subject to client approvals, respond to any investor queries that may arise.
• Prepare drawdown and distribution notices where requested from the General Partner.
• Prepare capital account statements.

ESSENTIAL REQUIREMENTS

• Excellent numeracy skills.
• High level of accuracy and excellent attention to detail.
• Works well under pressure.
• Strong problem-solving abilities.
• A relevant tertiary qualification including Accounting; Finance; Investments.
• Completed 3-year SAICA/SAIPA articles.
• Relevant experience in a similar role in financial services.