Senior Administrator – Business Operations Support at JTC Group

PURPOSE OF JOB

• The Senior Administrator provides hands-on operational and compliance support to the Cayman and BVI offices, delivering high-quality administrative and client support services across onboarding, payments, sanctions screening, and periodic reviews.

MAIN RESPONSIBILITIES AND DUTIES

CLIENT ONBOARDING SUPPORT

• Assist with collection, review, and processing of client onboarding documentation.
• Perform initial checks for completeness and accuracy of KYC/CDD information.
• Liaise with onshore teams to resolve missing or incomplete documentation.
• Upload and maintain onboarding data in ViewPoint and other relevant systems.

PAYMENT PROCESSING

• Prepare and process payment instructions in accordance with internal procedures.
• Perform checks to ensure payments are supported by appropriate approvals and documentation.
• Track payment status and resolve queries with onshore teams as required.

SANCTIONS & SCREENING

• Conduct sanctions, PEP, and adverse media screening in line with procedures.
• Document screening results and escalate potential matches or concerns.
• Support ongoing monitoring activities as required.

VIEWPOINT & DATA MANAGEMENT

• Enter and maintain accurate client, entity, and transactional data in ViewPoint.
• Ensure data integrity, consistency, and timely updates.
• Support data clean-up and remediation exercises when required.

PERIODIC REVIEWS & COMPLIANCE SUPPORT

• Assist with periodic client reviews as part of the AML/CFT compliance framework.
• Gather and update KYC/CDD documentation for review cycles.
• Prepare review packs and supporting documentation for Manager/Senior Manager or Compliance review.

OPERATIONAL SUPPORT & QUALITY

• Follow documented SOPs, checklists, and controls.
• Maintain accurate records and audit trails.
• Identify errors, inconsistencies, or process gaps and escalate appropriately.
• Support audits, inspections, and internal reviews by providing documentation and data.

COLLABORATION & CONTINUOUS IMPROVEMENT

• Work closely with team members and onshore stakeholders to meet deadlines.
• Participate in training and process improvement initiatives.
• Contribute to updating procedures and best practices.

ESSENTIAL REQUIREMENTS

• A relevant qualification which includes Risk, Compliance, Administration
• 3+ years of related experience in a similar role in financial services
• Highly proficient in verbal and written communications with internal and external stakeholders.
• Highly proficient in the use of Microsoft Office (including Word, Excel and PowerPoint).
• Good attention to detail.
• Accustomed to managing multiple priorities.