Accounts Receivable – Assistant Manager - English-CPG021758 at Genpact

We're looking for someone with good knowledge and understanding of the Accounts Receivable process including different invoice types (Manual, Consolidated and Automated).

Responsibilities

In this role, you'll manage all the activities related to this domain:

• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
• Responsible for all cash application activities and ensuring all Log updated
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
• Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
• Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
• Review transactions from team members
• Review debtor portfolios
• Manage customer expectations
• Perform appraisals and daily team huddles
• Driving process improvement initiatives, may require participation and contribution to special projects
• Accomplish all responsibilities in line with client compliance and integrity requirements
• Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
• Meeting individual SLAs

Qualifications we seek in you!

Minimum Qualifications

• Graduate preferably Business Commerce
• Relevant work experience in Order to Cash

Preferred qualifications

• AR domain understanding (not required for fresher)
• Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
• Exposure to ERP’s (SAP/Oracle) on AR module
• Knowledge of MS office (excel, word)