Admin Clerk (Online Shopping) at Shoprite Group of Companies

Job Objectives

• Understand the online space in which we work.
• Understanding the order process right through to the delivery phase is key.
• Call Centre skills will ensure you engage and communicate with customers in the appropriate manner, thus active listening skills are crucial to this position.
• Communicating with customers; branches; DC’s and Courier Companies to ensure every customer is assisted in the shortest time possible.
• Capturing Credit Applications as well as handling layby’s and understanding the process of each, is key.
• Liaising with Branches; DC’s Buyers and Suppliers for orders; booking dates; stock availability; service calls and the likes of

Qualifications

• Grade 12, is essential
• Diploma or higher certificate, will give Candidate an advantage

Experience

• Have a minimum of 3yrs working experience.
• Retail experience is a benefit.