The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Job Objectives
Contractor Management:
- Understand the legal principles under which the permit to work process is defined and conduct contractor audits.
- Understand and apply the legal principle pertaining to the OHS scope of authority and issue a permit to work which is limited to the Scope of authority.
- Draw up and maintain an audit schedule and audit programme for contractor audits.
- Maintain an up-to-date data base of contractors and service providers that have undergone the audit process and are in the possession of a valid permit to work.
- Carry out contractor and visitor induction, conduct contractor audits and issue a permit to work for the various Supply Chain Business units.
- Compile statistical analytics, define KPI objectives and present to management on milestones achieved.
Emergency Co-ordination:
- Review existing emergency contingency measures against relevant legislation.
- Ensure the organisation can respond to actual emergencies and supply periodic reports to management.
- Test emergency contingency measures in line with regulating requirement and provide periodic report of management.
- Carry out emergency evacuation post-mortem investigation and provide solutions for continual improvement.
Risk Analysis:
- Ensure that the organisation takes appropriate action to address risk in the workplace.
- Keep up to date with legislative developments, technological advancement opportunities to mitigate HSE risk.
- Conduct risk assessment updates in line with legal and regulative requirements.
- Put programmes in place with objective to mitigate significant HSE risk.
- Ensuring that the risk associated to change is quantified before the actual change occurs in the workplace.
- Ensure that safety critical devices that require periodical maintenance, calibration and regulative registration are kept up to date.
- Conduct communication and awareness campaigns based on incidents that have taken place and provide remedial recommendations.
Incident Investigation:
- Conduct incident investigation in line with Section of the OHS Act and Shoprite Standards.
- Liaise with Department of Employment and Labour Inspectors. Host DoEL Visits.
- Keep an updated data repository of HSE incidents and supply statistical reporting.
- Take preventative action to limit similar incidents from re-occurring elsewhere.
Qualifications
- National Diploma in Safety Management (Preferred)
Experience
- 2-4 Years related experience, FMCG and Distribution Centre exposure
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Job Objectives
- Develop, plan and implement an integrated public relations communications plan ensuring goals, budget and tactics are aligned to the broader external communication strategy.
- Manage and arrange relevant PR events and/or campaigns.
- Identify target audiences, tactics and methods for communication outreach and engagement.
- Identify media angles and generate positive news coverage, profile pieces and features across a broad media spectrum. Specifically source and identify human interest?stories.
- Research, develop and produce impactful and engaging content, including content for media releases, websites, blogs, newsletters, social media, and other communication touchpoints.
- Review, edit, proofread and quality assure all communications, ensuring a consistent quality of branding related content is delivered.
- Pitch stories, secure media coverage and manage the distribution of releases.
- Collaborate with internal stakeholders and external partners/agencies to gather, maintain and develop compelling content.
- Collaborate with the broader Corporate Communications and PR teams to mine for content that can be tailored and repurposed for a broader audience.
- Engage with creative and design teams/agencies for the briefing, design, and delivery of photoshoots and video shoots and oversee the editing process.
- Ensure related communication is updated on key channels including websites and social media.
- Maximise the presence of the corporate brand on various platforms and channels, proactively securing high-level placements in print, broadcast and online media.
- Set up media interviews, press briefings, speeches, public speaking engagements and Q&A’s and prepare briefing documents.
- Coach and support preparation of spokespeople for media interactions and public appearances.
- Draft responses to media enquiries.
- Compile publicity reports – monitoring, analysing and reporting on PR results, media coverage and social media mentions.
- Maintain communication mailboxes, ensuring efficient and timely responses to messages.
Qualifications
- Degree or Diploma in Communications, PR, Journalism or a related field – (essential).
Experience
- +4 years’ experience in a similar capacity or role with demonstrable experience delivering and executing?successful PR and media relations strategies and?plans?for a large corporate organisation?– (essential).?
- Experience developing PR concepts, pitching and influencing ideas – (essential).
- Demonstrable experience working with social media – (essential).
- Experience in a retail environment – (desired).
- Experience in a listed company – (desired).
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
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Job Objectives
- Handling of payments and balance sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores's Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalate to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months point of sale / till point experience within a retail environment.
- Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.
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Job Objectives
- To accurately receive goods by comparing the goods received with the invoice.
- To accurately and timeously capture invoices of goods received on the system.
- Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variants, and conditions.
- Process all returns to suppliers in compliance with company SOPs.
- Maintain and ensure that the store room is in an acceptable and orderly condition.
- Assist in managing and controlling high-risk stock.
- Pick up discrepancies and report them to the manager.
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
- Very labour intensive- Lifting of heavy boxes and offloading of pallets.
- Assist with other duties and departments in accordance with operational requirements
Qualifications
Essential
Experience
Essential:
- Atleast 1+ years of relevant working experience within a retail/FMCG store operations environment in a similar role.
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Job Objectives
- Providing support through the successful coordination, administration, and delivery of projects and programmes providing expertise on areas of focus within the allocated portfolios or initiatives (including ad hoc projects etc. as required).
- Successfully execute all assigned activities within the portfolio mandate on-time, within scope and budget.
- Ensure compliance with internal governance, government regulations and other frameworks that the Group subscribes to.
- Remain informed of functional Shoprite-related sustainability topics, trends, and risks to proactively support in identifying and developing activities that enhance the CSI reach, stakeholder engagement and other goals assigned to specific portfolios.
- Provide assistance to the business and support multi-disciplinary teams to deliver CSI programmes, projects, and initiatives within the assigned areas of focus and peripheral activities and opportunities.
- Provide regular, clear, and concise visibility on operational execution and portfolio performance at local and national level to inspire and improve increased reach and success of portfolio outcomes.
- Provide input to the reporting on the effectiveness of CSI programmes, projects, and initiatives through the submission of periodic reports and routine analysis of information and data. Conduct and capture project lessons learnt identifying project wins and opportunities for improvement.
- Apply sustainability tools, procedures, and work instructions, where necessary, to ensure that the Group remains compliant with regulations, internal policies, and best practices.
- Assist all financial activities related to the portfolio, working with various stakeholders to ensure that strong governance is maintained around stock levels, allocations, grants, and donations. Ensure adequate controls, financial processes and assurances are applied with traceable audit trails.
- Provide the necessary support in terms of decision-making and approvals to adhere to financial and other benefits allocated within the approved mandate.
- Accountable for budgetary allocations and adjust project constraints based on financial analysis and adjust activities on the ground to meet the new requirements.
- Provide operational processes on the ground to ensure that the aspects like identification and loading of suppliers and beneficiaries is administered, logistics are strongly coordinated, local activities have a good oversight and consistent approach.
- Build and maintain strong relationships with internal and external (suppliers, local government, NGO's, etc.) stakeholders.
- Participate in the process of developing communication material and plans to keep key internal and external stakeholders informed about the specific portfolio focus.
- Implement the sustainability alerts and training material to sustain the implementation of specific portfolio objectives and milestones etc.
- Develop and populate dashboards and data capturing to ensure accurate and effective reporting
Qualifications
- Degree in Business Sciences, Development Studies, Project Management or equivalent – (Highly beneficial).
Experience
- +1 years' experience in a Corporate Social Investment or equivalent role with demonstrable experience executing, coordinating and providing administrative sustainability projects as derived from a Group sustainability strategy and framework - (essential).
- Required experience in conducting research surveys, monitoring and monitoring CSI programmes
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Job Objectives
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
go to method of application »
Job Objectives
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
go to method of application »
Job Objectives
- Handling of payments and balance sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores's Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalate to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months point of sale / till point experience within a retail environment.
- Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.
go to method of application »
Job Objectives
- Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
- Giving product demonstrations and helping customers find products that meet their needs.
- Identify customer needs and recommend cosmetics and skin care products based on their preferences.
- Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
- Ensure proper presentation of products on shelves.
- Explain to customers how to use products they’re interested in buying.
- Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
- Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
- Handle customer queries and escalate where necessary to management.
- If required, assist with any ad hoc duties, excluding dispensary.
Qualifications
Essential
Desirable
Experience
Essential
- Proven experience working within a beauty and skincare environment in a similar role.
- At least 5 months of point of sale / till point experience within a retail environment.
go to method of application »
Job Objectives
- To accurately receive goods by comparing the goods received with the invoice.
- To accurately and timeously capture invoices of goods received on the system.
- Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variants, and conditions.
- Process all returns to suppliers in compliance with company SOPs.
- Maintain and ensure that the store room is in an acceptable and orderly condition.
- Assist in managing and controlling high-risk stock.
- Pick up discrepancies and report them to the manager.
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
- Very labour intensive- Lifting of heavy boxes and offloading of pallets.
- Assist with other duties and departments in accordance with operational requirements
Qualifications
Essential
Experience
Essential:
- Atleast 1+ years of relevant working experience within a retail/FMCG store operations environment in a similar role.
go to method of application »
Job Objectives
- To maximise profitability and sustainable development of the retail operations of specifically the Furniture Division in collaboration with the Regional Admin Manager and OPS Managers by creating an optimal environment through;
- Operationalising tactical plans for maintaining and improving retail practices and systems used,
- Supporting, monitoring, co-ordinating and managing the work done by front-shop staff,
- Meeting and exceeding customer expectations.
Qualifications
Essential;
- Grade 12 or equivalent
- Retail Diploma would be advantageous
- Drivers Licence
Experience
- (3 years) Branch management in a big store, would be to your advantage.
- Branch management in different stores and regions would be to your advantage.
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Job Objectives
Customer Interaction:
- Greet customers upon entry and provide friendly, knowledgeable assistance.
- Respond to customer inquiries regarding products, services, and store policies.
- Provide advice on promotions that are currently happening in the front shop
Sales and Transactions:
- Assist when needed with exchanges, and refunds as per store policy.
- Promote loyalty programs and assist customers in signing up.
Team Collaboration:
- Work closely with pharmacy staff and management to ensure seamless customer service.
- Assist with training new employees in customer service protocols and store procedures.
Qualifications
Essential:
- Grade 12 qualification or equivalent
Experience
Essential:
- 1 + Years previous experience in retail or customer service is preferred; experience in a pharmacy setting is a plus.
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Job Objectives
- Understand the online space in which we work.
- Understanding the order process right through to the delivery phase is key.
- Call Centre skills will ensure you engage and communicate with customers in the appropriate manner, thus active listening skills are crucial to this position.
- Communicating with customers; branches; DC’s and Courier Companies to ensure every customer is assisted in the shortest time possible.
- Capturing Credit Applications as well as handling layby’s and understanding the process of each, is key.
- Liaising with Branches; DC’s Buyers and Suppliers for orders; booking dates; stock availability; service calls and the likes of
Qualifications
- Grade 12, is essential
- Diploma or higher certificate, will give Candidate an advantage
Experience
- Have a minimum of 3yrs working experience.
- Retail experience is a benefit.
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Job Objectives
- Design and develop the Quality Assurance Program / System by implementing the food safety requirements within Meat Markets.
- Maintain and continuously improve the Quality Assurance System.
- Manage and investigate compliance with applicable laws, regulations, and standards.
- Devise risk assessments in alignment with the principles of Hazard Analysis Critical Control Point (HACCP), for legal compliance with food safety procedures and Plant ZA Export Certification accreditation maintenance.
- Monitor production control functions to ensure that standard operating procedures are adhered to.
- Work with the Purchasing Department in resolving raw material quality problems and setting of raw material specifications with suppliers.
- Oversee the quality control aspects of raw materials and finished products.
- Assist in setting quality standards to ensure that production is maintained at such standards.
- Review and report on principle causes of quality loss and non-conformance.
- Drive and report on internal and external audits to upper management.
- Understand the product channels and markets relevant to the business.
- Recommend and champion new technologies and best practices which support strategic objectives.
- Safeguard facility and product compliance.
- Train current and new staff on the quality, hygiene, food safety processes and procedures.
- Evaluate product recalls.
- Continuously review and assess training needs of staff, collaborating with learning and development in formulating training needs assessments and delivering relevant training as required.
- Maintain effective communication lines with regulatory and governing bodies.
- Evaluate compliance-related matters related to packaging and labelling.
- Advise on product safety and composition requirements.
- Research and stay abreast with new or updated regulations, laws, standards and other official enactments that may be applicable to the meat plants.
- Establish Service Level Agreements for external service providers and maintain contractual agreements.
- Monitor risk management controls.
- Provide guidance on microbiological controls within the Meat Plants.
- Manage all internal and external laboratory processes to ensure product quality and consistency.
- Source, service and calibrate instruments and equipment for quality control.
- Ensure appropriate disposition of returned materials and respond with corrective actions to customer complaints.
Qualifications
- Grade 12 / Matric – (essential).
- Bachelor's degree in Food Science, Food Technology or a related field - (desired).
Experience
- +4 years' experience in a Quality Assurance Management capacity within a Meat Plants, Fresh Meat Produce, or similar, managing the design, development and delivery of quality assurance frameworks, policies, procedures, and guidelines - (essential).
- Solid experience of statutory requirements, applying and monitoring relevant laws, regulations and best practices in relation to customers and FMCG - (essential):
- Hazard Analysis Critical Control Point (HACCP).
- ISO standards, specifically FSSC22000.
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Job Objectives
- Ensure correct cost is loaded on DC to enable the Planner to order stock.
- Determine / extrapolate the correct pricing for different units of measure so that the correct pack size, cost and unit sale price on supplier vendor number are accurately loaded.
- Quality check cost and sales price loading after Buyers and Planners set up clusters (group per brand and store size / layout module), immediately correcting any errors identified.
- Capture and load retail prices ensuring a high degree of accuracy and meticulousness.
- Timeously resolve store queries raised as incidents (e.g., DC mispicks, supplier barcode irregularities) and range / derange as appropriate.
- Facilitate and support Checkline with consumer queries, (e.g., stock availability and placing orders), arranging IBTs as required.
- Maintain accurate, timeous loading of newly listed products on SAP Buying as approved by the Buyer.
- Inform DC Planner of new products and provide them with ties and highs as provided by supplier listing form / master data.
- Set flags on system to range/list products at store level.
- Liaise with Replenishers to ensure orders are placed and to relay Buyers’ delivery dates.
- Timeously capture deranging and mark downs.
- De/link items from DC after items have been discontinued from supplier/no longer viable for exports.
- Maintain up-to-date and accurate filing of invoices, costing documents, new article forms, and update documents per supplier.
- Generate comprehensive reports for appropriate actioning and reviews by the Buyer.
- Monitor and track progress and performance against KPI’s and proactively resolve issues or escalate to Buyer as required.
Qualifications
- Grade 12 certificate – (essential)
Experience
- +1 years’ experience in a similar capacity or role, executing administrative functions and support related to the buying or planning process – (essential).
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Job Objectives
- Staff management
- Stock management
- Floor-walk management
- Report analysis
- Trading premises maintenance
- Budget and target achievement
- Customer query/complaints resolution
Qualifications
Essential:
- Grade 12 qualification or equivalent
Desirable:
- Retail-Related tertiary qualification
Experience
Desirable:
- FMCG Experience within a retail outlet
Method of Application
Use the link(s) below to apply on company website.
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