Admin Clerk- Transpharm Cape Town at Shoprite Group of Companies

Purpose of the Job    

• To provide support to the Telesales Team in terms of retrieving and processing online orders placed and maintaining general office administration. This will include maintaining the Telesales mailbox by communicating with clients and colleagues, coordinating sales-related activities to fulfil client expectations and queries.

Job Objectives    

• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations
• Receiving and processing incoming correspondence, as well as escalating to appropriate persons as needed
• Respond to complaints promptly and, if necessary, escalate to higher management
• Log all returns on the CRM system
• Investigate complaints and gather data in response to complaints/questions
• Uses computer database to retrieve necessary customer information, inventory information, and purchase order status 
• Provides pricing, delivery, and other order information to customers
• Maintains files of active orders and updates with changes to customer accounts or orders
• Performs other related duties, as assigned

Qualifications    
Essential:

• Grade 12 qualification

Experience    
Essential

• Administration experience

Desirable

• Retail customer service experience
• Knowledge and Skills    

Essential

• Knowledge of administrative processes and procedures
• Proficient computer skills and ability to learn database and ordering systems
• The patience and ability to engage customers in conversation
• Excellent communication skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Desirable

• Switchboard experience

Closing Date: 9th, March 2022