Admin Head (Repatriation Hub) (Midrand) at AVBOB South Africa

Description

• We are looking for a highly motivated, resilient and passionate individual with leadership skills to join AVBOB as Admin Head at the Repatriation Hub. Your role will be to manage and oversee the full operational function of the AVBOB Repatriation Hub, ensuring the smooth, efficient, and compliant handling of all national and international repatriations of mortal remains.

YOUR RESPONSIBILITIES WILL INCLUDE:

Operational Oversight

• Supervise and handle of all repatriation hub operational activities.
• Receive, arrange, and coordinate repatriation bookings
• Coordinate national and international repatriations from booking to finalisation.
• Capture data and track cases of all repatriation processes.
• Maintain filing systems and accurate record keeping of all documentation related to repatriations.
• Oversee and process documentation for both local and international repatriations.
• Finalise all repatriation cases and related documentation.

Client & Stakeholder Liaison

• Handle queries from branches, clients, and service providers.
• Liaising with airlines, embassies, consulates, government departments, and stakeholders
• Manage escalations, delays, and operational risks with professionalism and sensitivity.

Team Supervision, Reporting and Compliance

• Supervise staff and allocate duties effectively.
• Provide guidance and oversight to the team to ensure smooth daily operations.
• Report on operational performance, turnaround times, and costs.
• Ensure the processing of repatriation cases is correct, compliant, and efficient
• Assist with asset management and stock control within the hub.
• Monitoring and control of third-party service providers
• Adhere to health, aviation, and international repatriation regulations

Requirements

QUALIFICATION REQUIREMENTS FOR THIS POSITION:

• Matric
• Diploma or Degree in Logistics, Operations Management or Business Management or related field.
• Proficiency in MS Office, case tracking systems, and data management tools.
• Valid Driver’s License.
• A minimum of 5 years Admin/ operational or logistics experience of which 2 years must be supervising a team/staff.
• A minimum of 3 years funeral or repatriation industry experience (advantageous)
• Experience in international logistics or cross-border operations
• Knowledge of transport regulatory requirements