Administration Clerk: Wards (Quality Assurance Manager and Help Desk Services) at Western Cape Department of Health and Wellness

Experience:

• Appropriate experience in a health care environment and working in a patient administration service environment. Appropriate experience in typing and minute taking.

Minimum Educational Qualification:

• Senior Certificate (or equivalent).

Duties

• Effective administration support to the quality assurance management unit and Effective public service delivery: relief administration in quality assurance management unit, including support to the Occupational health and IPC units. Effective management of patient redress request and Effective process management for receipt, completion and return of all patient complaints, compliments and suggestions in support of the quality assurance manager. Provide an effective hospital help desk service including resource management support and effective management of office stocks supplies and assets. Facilitate allied processes and ccompliance with relevant legislation, patients’ rights charter, complaints management policies. Effective patient folder and personal information management in line with the Provincial Access to Information policies as well as the Protection of Personal Information Act.