Administration Manager at Sanlam Group

Who we are

Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates.

What will you do?
Key Responsibilities

• Administration of Retirement funds and maintenance of member level transactions across functional systems and functional areas within the Operations division
• Managing the correctness of processing within a functional team
• Manage and monitor compliance to service level agreements and implement relevant controls and processes to ensure adherence
• Manage professional verbal and written communication and reporting to clients. (Internal and external)
• Investigate, resolve and respond to internal and external client queries. (Verbal and in writing.)
• Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)
• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements
• Ensure financial controls/risks are addressed and identify and resolve short comings
• Manage and coordinate work distribution within a functional area to ensure optimal efficiency and adherence to service level agreements
• Drive and ensure effective client service. (Client centric approach.)
• Set clear direction to team members in respect of team goals, objectives and outputs, performance management, training and coaching, risk assessment, controls and system related duties
• Manage succession planning in team
• Continuous process review and optimization
• Manage relationships with internal departments, auditors and other external stakeholders
• Report on operational efficiencies
• Resolving complex queries and complaints received from team, Client Relationship Managers, Management, Fund Accounting & other parties to business standard and within agreed timelines
• Adherence to labour legislation and compliance to the disciplinary code of the company
• Managing the functional area budget

What will make you successful in this role?

Minimum Requirements

• B.Com or a relevant tertiary qualification or equivalent years of practical experience
• Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous
• Knowledge of retirement fund legislation / Income Tax act.

Technical Competencies

• 3 - 5 years’ management experience in similar role
• 5 years’ experience in Employee Benefits / Retirement fund industry
• Proficiency in Microsoft Office (Excel, Word, Outlook etc.)

Behavioural Competencies

• Strong attention to detail and proactive attitude
• Strong ability to organize and prioritize
• Excellent communication skills both written and verbal
• Results focused and displays energy when performing tasks
• Time management skills
• Ability to work independently and supervise a team
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Good interpersonal skills
• Ability to collaborate and pull information together
• Proactive attitude and a team player
• Ability to motivate a team
• Strong client focus