Administrative Assistant - Short Term Contract Position at City of Johannesburg

Minimum Requirements:

• Grade 12/NQF level 4 is required;
• Be able to communicate and effectively perform the tasks;
• Basic Computer literacy; and
• At least six (6) months experience in a customer service work environment.

 Primary Function:

• To provide a comprehensive administrative support function to the Expanded Social Packages (ESP) Special Project Unit, including maintenance of accurate records, data cleansing, query resolution, community outreach and awareness, logistics coordination recording of assets and general office support. 

Key Performance Areas:

• Investigate and resolve non-receipt of ESP rebates escalated by clients, Councilors, Registration Clerks or from any other platform/stakeholder or any other method of communication such as telephonically or via email;
• Community outreach and awareness by encouraging community members to register for the ESP Programme. Administration Duties and Data Cleansing;
• Maintain daily contact with all ESP sites to ascertain operational status by logging calls with service providers and other stakeholders;
• Maintain an accurate database.

 Leading Competencies:

• Collaborative/Teamwork;
• Honesty;
• Accountability;
• Time management;
• Organizational skills;
• Ability to take initiative where necessary to achieve necessary outcomes;
• Emotional intelligence;
• Sound judgement;
• Work independently and under pressure.

 Core Competencies: 

• General knowledge of the City and environment; 
• Good Communication skills; 
• Computer skills; 
• Ability to work with competency and speed; 
• Confidentiality;
• Integrity & Professionalism; 
• Customer and Service Delivery Management (Batho Pele) Ethics, HR Values and CoJ Values; 
• Impact and Influence.