Administrative Officer I (P10) (Information & Communication Systems Division: Campus IT Support) (Re-advert) at University of Johannesburg

Responsibilities:

• To coordinate the activities of third-party service providers and suppliers.
• Monitor their performance against their SLAs and help resolve underlying issues.
• Work with the IT Service Delivery Director to prepare, document and update the IT Asset Management tool.
• Manage and maintain the access rights to IT Asset systems.
• Effectively implement the Asset Management process and ensure that the process is performed as agreed and documented.
• Ensure that Computer requests are reviewed, authorised, and communicated to the relevant stakeholders.
• Gather and understand user requirements for existing or new services and collaborate with the relevant IT team to provision services or solution.
• Knowledge of IT Assets with experience of software asset management systems.
• Be able to utilize tools that track usage of all software in the organization, ensuring compliance with relevant software license agreement and ensuring that assets are always properly accounted for.
• The person will also be responsible for storeroom management.
• Ensure the storeroom is always tidy and stock is controlled, including consumables like hardware stock etc.
• Update the insurance with all new machines and claims.
• Work with management in preparation of software and hardware budget.
• Assist in the identification and monitoring of risks, governance and compliance requirements related to the Asset Management environment.

Minimum requirements

• Grade 12 / Matric
• NQF Level 6 qualification in either IT/Management
• SDI Service Manager/Agent Certified (e.g Fresh-works, fixosftware,manage-engine, remedy, Kaizen tool, Solar winds , IBM Zluri or any other asset management tool)

Experience:

• 2–3-year previous experience in ICT asset control
• Desktop Management (3 years)
• IT Service Management (3 years)
•  Knowledge:
• Knowledge of IT and Operations
• Knowledge of ITIL aligned Service Management.
• Knowledge of Asset Management.

Competencies and Behavioural Attributes:

•  ITIL Service Management.
• Excellent communication skills.
• Customer relations management.
• Policies and procedures.
• Collaborating with business managers to determine and deliver value adding solutions.
• Ability to interact across all levels.
• Managing Knowledge
• Collaboration
• Quality Driven
• Strategic Thinker
• Results Driven 

Recommendations:

• Risk Management
• ITIL Intermediate Certified
• Management of Asset within Higher Education

Deadline: 23rd August, 2024..