Administrator - Assurance (Service Delivery Centre) at PricewaterhouseCoopers (PwC)

Line of Service

• Assurance

Industry/Sector

• Not Applicable

Specialism

• Assurance

Management Level

• Administrative

Job Description & Summary
A career in our Service Delivery Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Consistently deliver on multiple commitments.
- Flex approach to meet the changing needs of teams and clients.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Learn about how business needs are changing and consider the impact on services provided.
- Take action to stay up to date with the evolution and impact of technology developments.
- Adapt communication style to meet the needs of the situation and audience.
- Anticipate the needs of others and take appropriate action.
- Embrace diverse perspectives and welcome opposing and conflicting ideas.
- Uphold the firm’s code of ethics and business conduct.
Roles & responsibilities:
Learning & Development

• Assist with administration for all Service Delivery Centre new joiners – schedule the sessions, book the rooms, update LMS (Vantage) when needed;
• Assist with admin for training held during the year – booking room, sessions, sorting out catering;
• Assist with ad-hoc queries and obtain evidence from Vantage;
• General filing and
• Attendance registers and admin thereof.

Administration (General Personal Assistant activities)

• General administration – printing, typing minutes of meetings, formatting documents from Word or Excel to Google Docs or Google Sheets;
• Assist with all Travel requests for the Service Delivery Centre;
• Manager conferences – printing, co-ordination, catering etc;
• Service Delivery Centre Technical Breakfasts – printing, venue, catering etc;
• Scheduling internal meetings.

Reporting spreadsheets/CCI

• Emailing audit managers to obtain Oracle codes and then updating the Service Delivery Centre Reporting spreadsheets with the correct Oracle code;
• Reviewing google drive for Phoenix/Envoy homepages – follow up with managers that have not loaded the homepage on the drive.

Confirmation.com

• Extract the weekly office activity report for the Service Delivery Centre PE from Confirmation.com for the weekly reimbursement;
• Prepare supporting documentation and the reimbursement form to be uploaded to the database;
• Collate the fortnightly journal;
• Follow up on unposted items in order to reduce the suspense amount;
• Upload all documentation to the Google Drive;
• Assisting with CCI queries.

Monthly journal

• Upload the monthly journal and the return items to Google Drive.

Study Leave

• Collate proof of registrations;
• Collate results;
• Ongoing maintenance on Google Drive.

Essential skills

• Proficient in use of MS Word (Advanced) and preferably Google Suite;
• Pro-active and able to use own initiative to ensure full support is given to the Manager group;
• Pay attention to detail;
• Ability to interact with clients, managers and partners professionally;
• Good writing and typing skills;
• Good interpersonal and communication skills;
• Ability to handle confidential and sensitive information;
• Reliable, motivated, results-orientated, able to work under pressure, able to multi-task;
• Team player and
• Ability to prioritize and meet deadlines.

Minimum years experience required

• 3 years related experience in a professional environment

Additional application instructions

• Qualifications: Related qualification-degree or diploma
• Preference will be given to previously disadvantaged candidates in accordance with PwC's Transformation Agenda.

Education

• Degrees/Field of Study required:Degrees/Field of Study preferred:

Travel Requirements Up to 20%
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date February 8, 2020