Administrator at Discovery Limited

Key Purpose

• The successful candidate will be responsible for the administration and support services for the sales call center.

Areas Of Responsibility May Include But Not Limited To

• Following broad job functions:
• Administration and support for the sales teams to ensure sales are activated.
• Capturing of sales information accurately.
• Meeting deadlines to ensure the activation of new business sales timeously.

Competencies

• Takes initiative and works under own direction
• Adapts to the team and works well in team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Projects credibility
• Develops job and product knowledge and expertise through continual professional development
• Probes for further information for greater understanding of a problem
• Demonstrates an understanding of how one issue may be part of a much larger system
• Produces a range of solutions to problems
• Manages time effectively and works strategically to realize organizational goals
• Focuses on customer needs and satisfaction
• Follows policies and procedures
• Works productively in a pressurized environment
• Managing all queries through to resolution
• Co-ordination of own administration
• Maintaining accurate details and statistics of all queries
• Providing product information to all Discovery clients in line with standards and protocols
• Ownership and accountability of all telephonic and written queries
• Processing online service quotes
• Processing service changes/admin online and over billing periods
• Ensuring resolution to first time queries

Qualification And Skills

• Matric
• 2 – 3 Years Discovery Health or life Administration experience or similar experience
• Excellent Communication skills (verbal and written)
• FAIS accreditation – NQF 4 or 5 FAIS credits an advantage
• Regulatory exams (RE5) an advantage
• Good Excel and Word skills
• 2 - 3 years experience as a personal assistant would be advantageous