Administrator (Ecommerce/Online) at SMD Technologies

Job Purpose:

• The Administrator – Online Team will provide high-level administrative support to the online department, ensuring smooth coordination of daily operations, processes, and reporting. This role is ideal for someone who is detail-oriented, highly organized, and experienced in managing administrative duties within a fast-paced/digital or eCommerce environment.

Key Responsibilities:

Administrative Support:

• Provide high-level admin support to the Online Team including eCommerce, digital marketing, and online sales functions.
• Manage team calendars, schedule meetings, and prepare agendas and minutes.
• Coordinate online team documents, reports, and files ensuring version control and accuracy.

Operational Coordination:

• Monitor and update key trackers, schedules, and process flows related to online promotions, campaigns, stock levels, and product listings.
• Liaise with internal departments (e.g., warehouse, finance, design, IT) to ensure alignment on online activities.
• Track and follow up on deliverables and tasks assigned across the team.

Reporting & Data:

• Pull weekly reports and assist with data entry, analysis, and preparation of presentations.
• Ensure accuracy of product, pricing, and stock information for online listings.

Process Improvement:

• Identify gaps in administrative processes and suggest improvements to streamline operations.
• Implement efficient digital filing and organizational systems.

Communication & Liaison:

• Act as the first point of contact for administrative queries within the Online Team.
• Communicate with external vendors, suppliers, or service providers as needed.

(SLA) Management:

• Establish SLAs with internal stakeholders and external vendors.
• Monitor SLA performance and take corrective actions as needed to ensure compliance and customer satisfaction.
• Conduct regular SLA reviews and updates to align with business objectives.

Key Requirements:

• Proven experience in administration, SLA , or similar role, preferably in sales/online/retail.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Sound knowledge of administrative processes.
• Bachelor’s degree in Business Administration, Management, or a related field (beneficial).
• Experience with administrative software and tools.