Administrator - Fixed Term Contractor at Discovery Limited

Key Purpose

•  The main purpose of this role is to process all servicing transactions received in the Servicing team

Responsibilities

• Be able to process all functions within Invest servicing team.
• Knowledge of all Discovery Invest products.
• Administrative and communication skills.
• Assist when needed with queries though telephone and e-mail.
• Make sure that feedback is given where it was supposed to be and then also that nothing is unattended.
• Assisting with adhoc tasks given by management.
• Relationship building with financial advisors and internal and external colleagues /clients.

Personal Attributes and Skills

• Questioning techniques
• Customer Service Orientation
• Conflict handling
• Good communication skills
• Relationship building skills.
• Results orientation
• Assertiveness
• Positive attitude
• Commitment
• Time management skills

Education and Experience

• Matric
• University degree
• A minimum 2-year administrative experience in the LISP industry
• 1-year inbound telephone experience
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
• Paradigm
• Compass
• Frontline