Administrator - Human Resources.Human Resources at MTN

Job Description

• Tactical Implementation
• Assist with driving best practice, excellent employee experience and iterative improvement and innovation (inclusive of data management and
• integrity) across the Business Units (BU)
• Collaborate with various stakeholders in HR to identify opportunities for improvement and efficiency of service. This includes:
• Collaborating with Employee Experience team to both understand areas for improvement, consultation and further explorations as well as to
• advise on insights gained
• Collaborating with Business Partnering Consultants, People Solutions and, People Services for feedback on data quality and improvement
• opportunities for HR Administration and data accuracy
• HR Administration Operational Delivery
• Own and execute on HR queries end-to-end, Using the support of others to help resolve queries where necessary
• Supports with HR-related queries and requests from the business unit by performing administrative tasks for the business partnering function.
• Take the lead and support on employee administration across the employee lifecycle. This may include (but is not limited to):
• Supports Talent Acquisition team with interview and assessment scheduling as well as security checks.
• Administers onboarding processes and new hire orientation – coordinates BU team members who are required during onboarding.
• Schedule meetings, hearings and scheduling for employee relations, and support with setting up ER letters.
• Support Employee relations with administrative tasks and hearing capturing.
• Administer probation processes and ensure that necessary meetings are schedules and sign-offs received.
• Escalate queries to People Solutions/People Services in these instances where they cannot support or resolve the queries themselves.
• Uploads employees’ personal data such as scanned IDs
• Schedules exit interviews and administers offboarding processes.
• Validating employee data and cost centre data aligned to employee lifecycle
• Raise awareness within the business unit to position the HR Administrator as first point of contact for HR-related queries.
• Enable employees to use self-service where it can support in query resolution
• Inform ESC administrators of employee file-related queries and ensure that data is correctly captured and updated
• Connect with HR Consultants in the case of escalated queries
• Liaise with vendors on employee queries (e.g. double premiums)
• Support the enhancement of the employee experience by identifying gaps and suggesting improvements across the HR value chain within the BU.
• Data Management
• Conduct data capturing and management activities such as filing, ensuring that the right archive procedure is followed, as per the guidelines from
• the Employee Service Centre
• Reconciling of data and clean-up compared to actual headcount on a monthly basis.
• Responsible for maintaining the data compliance, which includes updating and maintaining organisational charts.
• Conduct data capturing according to set data integrity standards (e.g. Data capturing of employee disciplinary records on Oracle)
• Governance, Policies and Procedures
• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures
• Assist with providing solutions to escalations that impact on critical path of service delivery
• Proactively flag and escalate issues and manage impacts on resources, cost and productivity
• Check, analyse and understand regulatory and technological environments and shifts which impact the business, continuously.

People & Culture Management

• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where neccessary
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence
• management
• Act as an ambassador for the HR team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be
• the employer of first choice
• QUALIFICATIONS

Education

• Minimum Requirement - Matric
• Diploma in Human Resources / Industrial Psychology or related

Experience

• Minimum 2 years’ experience including:

HR Administration.

• Oracle experience
• MS Word and MS Excel
• Experience in working with others.
• Experience in a small to medium
• organization.
• Knowledge in Recruitment, Termination, HR administration, IR, Remuneration, legislation relevant to employees