Administrator: Injury on Duty at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A Grade 12 / Senior certificate with minimum of 1–2 years’ experience within the relevant environment in the administration of Employee Benefits environment. A recognized National Diploma (at least 360 credits) will serve as an added advantage. Computer literacy that includes working knowledge of MS Office products. Knowledge of GEPF services and products will be an advantage. Knowledge of Employee Benefits. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Administer Injury on Duty processes and activities. Open new (CP) Civil Pensions files. Report daily statistics. File documentation on files correctly. Verify all incoming documents for completeness. Verify all new IOD awards. Capturing of award. Type and send correspondence for outstanding documents from employers/members and compensation Fund. Communicate with stakeholders regarding changes of their pension. Handle internal and external enquiries. Administer and process IOD Claims.
• Capture payments, which include arrears as well as new and old payments. Process continuation of children’s pensions and create arrears thereof. Processing of re-calculations and the arrears payments (superseding awards, life certificates and old cases). Administration of rejected and redirected IOD Claims. Interpret and apply directives policies and rules (COIDA). Liaise with other business units, external organizations and clients. Preparing system reports on the IOD liabilities and submit to the finance team monthly.