Hot Jobs at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A relevant three-year tertiary qualification (Degree/ National Diploma or equivalent 3-year qualification at least 360 credits/NQF 6) coupled with 3-5 years’ experience in Communications/Editing/Publications environment. With Two years supervisory or junior management experience. Computer literacy that would include a good working knowledge of Microsoft Office products. 

Key Performance Areas

Render writing, editing and translation services:

• Edit all external correspondence, including invitations, press releases, statements, responses/rebuttals, articles, comments, etc
• Monitor the content of all publications to achieve uniformity of GPAA and GEPF brand image and to screen for confidential or sensitive information.
• Translate all documents for external publication (as required).

Provide external communication services:

• Source information write articles and develop story plans for all internal publications.
• Provide strategic publications, content support and guidance.
• Edit and translate content for both internal and external publications. 

Implement and maintain communication strategy:

• Provide input into and implement approved branding, publication and content, and communication plans, reporting back on effectiveness.
• Develop and implement the publications and content guidelines and plan of the GPAA, GEPF and National Treasury.

go to method of application »

Qualification/s Requirements

• A relevant three-year tertiary qualification (Degree/ National Diploma or equivalent 3-year qualification at least 360 credits/NQF 6) in Communications coupled with 3-5 years’ experience in Communications environment with 2 years in a supervisory or junior management experience. 

Key Performance Areas

Assist in the development and execution of GPAA’s internal communication strategies:

• Design a coherent framework and implementation plan for internal communication strategies
• Evaluate communication tools and strategies for effectiveness and identify new and emerging technologies to strengthen the programme
• Compile tactical plans aligned to business requirement toensure effective strategy execytiEdit all external correspondence, including invitations, press releases, statements, responses/rebuttals, articles, comments, etc
• Monitor the content of all publications to achieve uniformity of GPAA and GEPF brand image and to screen for confidential or sensitive information.
• Translate all documents for external publication (as required).

Provide external communication services:

• Source information write articles and develop story plans for all internal publications.
• Provide strategic publications, content support and guidance.
• Edit and translate content for both internal and external publications. 

Implement and maintain communication strategy:

• Provide input into and implement approved branding, publication and content, and communication plans, reporting back on effectiveness.
• Develop and implement the publications and content guidelines and plan of the GPAA, GEPF and National Treasury.

go to method of application »

Qualification/s Requirements

• A relevant 3-year tertiary qualification (N Dip/B Degree/B Tech) (at least 360 credits) in Marketing/ Communication/ Public Relations/ Event Management/ Brand Management or relevant qualification coupled with three 3-5 years’ experience in Communication and/or Branding and Events environment. With Two years supervisory or junior management experience.

Key Performance Areas

Organise events and Coordinate campaigns’ publicity (outreach programme and special campaigns):

• Organise marketing events and activities for the GPAA, GEPF and National Treasury – Programme 2.1, ensuring consistent brand messaging.
• Supervise coordination of all logistical arrangements, i.e. catering requirements, venue options etc.
• Supervise all special marketing and branding activities.
• Coordinate promotional/marketing material for all events and campaigns.
• Coordinate plans to publicise educational nationwide roadshow.
• Coordinate plans to publicise visits of mobile offices nationwide.

Corporate identity management and consistency:

• Develop marketing and advertising material in line with approved messaging and look and feel.
• Implement branding activities, achieving uniformity of messaging.
• Enforce correct implementation of the corporate identity (CI).
• Conduct brand audit.
• Develop and distribute checklist document.
• Provide guidance on branding and corporate identity.

Plan and provide guidance for all internal and external exhibitions, events and campaigns: 

• Liaise with key role players regarding requirements.
• Provide support and advise regarding planning and organizing exhibitions and campaigns.
• Prepare and distribute annual exhibition calendar
• Develop and implement campaigns / events concept documents

Manage promotional items: 

• Oversee production and procurement of promotional items upon approval of the concept and quotations.
• Facilitate production of branding material (banners etc.) and marketing collateral (pamphlets etc.)
• Facilitate branding of the items and obtain approval.
• Manage promotional items stock holding, distribution / use and measure effectiveness of marketing initiatives

Management and development of staff:

• Manage the performance of the branding and events team members which involves coaching and monitoring.
• Develop performance standards and evaluate individuals
• Monitor team’s leave.
• Compile the work plans for the branding and events team including the consolidation of operational plans into the directorate’s overall work plan

go to method of application »

Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years Training and Development experience. A recognized National Diploma/ Degree (at least 360 credits) in Behavioural Science will serve as an added advantage. Computer literacy that would include a good working knowledge of Microsoft Office products, and Persal system.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Render administrative support to the Training and Development unit

• Provide administrative support regarding access to Skills Development opportunities on the basis of individual development plans. 
• Manage electronic and manual documents.
• Create and manage a database for learners and service providers. 
• Update database for institutions.
• Verify accreditation of the qualification and registration of the institution.
• Logistical arrangements for HRD unit.
• Administer induction programmes.
• Administer skills development database.
• Liaise with the service provider on the registration of learners.
• Order and monitor stationery and refreshments.
• Provide administrative support to HRD unit.

Coordination of Training and Development activities

• Organise resources and refreshments for workshops.
• Records and submit the forms and documents related to claims, payments, and invoices.
• Capture training attended on Persal.
• Distribution of certificates.

Administration of bursaries

• Liaise with institutions when required.
• Quality assurance of bursary applications received.
• Compile a summary of the bursary applications received.
• Capture approved bursary applications on Persal and MS Excel.
• Compile memos for payments, and refunds.

Administration of internship program and Adult Education and Training (AET) and Life skills

• Assist with the process of learner registration.
• Organise learning resources to support a conducive learning environment.
• Liaise with relevant stakeholders.
• Update the database.

Administration of a Recognition of improved qualifications and Experiential Learning Program

• Schedule workshops for Recognition of improved qualifications and Experiential learning.
• Submit application forms to the CEO.
• Provide feedback to the applicants.
• Respond to any HRD related enquiries.

go to method of application »

Qualification/s Requirements

• A relevant 3-year tertiary qualification (N Dip/B Degree/B Tech) (at least 360 credits) or relevant qualification coupled with three 3-5 years’ experience in Fleet Management. With Two years supervisory or junior management experience. Knowledge of Transport policy Regulations. Knowledge of Staff Management. Knowledge of Administration and management principles and processes.

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Implement policies, plans and SOP for fleet management:

• Liaise with external stakeholders to track developments within the Public Transport environment and make recommendations to improve the effectiveness and efficiency of the GPAA Fleet Management function.
• Contribute to policy development, reviews and monitor implementation.
• Monitor and communicate internal policies and control measures for fleet management.
• Implement agreed risk management plans on issues related to Fleet Management.
• Provide guidelines at all times with regards to fleet management practices.
• Liaise with service providers in accordance with service level agreements.
• Liaise with the Department of transport (DOT), Gauteng Department of Road, Transport, Traffic and Licensing Department and National Treasury.

Facilitate the coordination and use of department vehicles:

• Measure the effectiveness of the GPAA fleet operations on an ongoing basis and make appropriate recommendations.
• Monitor that all drivers of the departmental vehicle comply with the Road traffic laws and regulations and operate the vehicle with care.
• Monitor that all passengers conveyed in the government vehicle are authorized to travel in the vehicle.
• Check that the logbook is properly completed at the beginning of and at the end of every journey.
• Ensure that the drivers of the vehicles have valid drivers’ license and PDP where applicable.
• Check that the logbook, petrol or toll cards and vehicle keys are kept safe at all times.
• Validate all fuel, tolls and maintenance transactions to validate authenticity prior payment.
• Trace and present traffic fines to the applicable vehicle driver.
• Monitor that the driver reports motor vehicle accidents within prescribed time frames.
• Ensure that pre and post trip vehicles inspections are conducted.
• Report on usage of GPAA Fleet vehicles.

Facilitate the continuous maintenance of the departmental fleet: 

• Coordinates the servicing of vehicles in accordance with their maintenance schedule.
• Check that departmental vehicles are licensed and roadworthy at all times.
• Check that departmental vehicles are adequately insured at all times.
• Collaborate with Assets Management regarding the disposal of vehicles.
• Liaising with service providers who supply customized Fleet Management and maintenance services.

Administration of subsidized motor scheme: 

• Participate in the GPAA Transport Committee meeting.
• Facilitate the evaluation of all subsidised motor vehicle applications in accordance with applicable policy and procedure.
• Follow up to ensure that all vehicles are acquired through the approved RT contract.
• Verify the utilization of vehicles and ensure that all entries in log sheet are accurate and legible.
• Monitor that fuel and kilometer claims are submitted by the due date.
• Liaising with service providers who are appointed in accordance to RT Transversal Contracts.

Management and development of staff:

• Manage the performance of the unit which involves coaching, mentoring and take corrective action where required, develop performance standards and evaluate team and individual.
• Monitor staff regarding human resources such as leave, recruitment and grievances.
• Compile work plans for the section including the consolidation of operational plans into the directorate’s overall work plan.
• Provide effective communication to staff.
• Identify skill gaps and required training interventions.

Monitor the utilization of pool vehicle by MMS and SMS:

• Ensure that Managers who are allocated a motor vehicle allowance have the vehicle or a substitute available for official trips at all times.
• Follow up to make sure that Managers provide free transportation to official passengers, to the same destination, on an official trip.

go to method of application »

Qualification/s Requirements

• A relevant three- year National Diploma/Degree (with at least 360 credits, NQF 6) in Industrial Psychology/Organisational Development/ Management Services/ Human Resource. At least three (3) Years relevant experience within the Change Management & Transformation environment OR five (5) Years relevant experience within the Change Management & Transformation environment. A post-graduate qualification or equivalent with a PROSCI Change management certificate will be an advantage. Computer literacy in Microsoft Office packages. Knowledge of Adkar model.

Responsible for employee engagement programmes:

• Facilitate group sessions and discussions in workshops
• Analyze data and drafting of reports for Change Management projects
• Proactively identify opportunities for organisational development interventions and advise Management
• Conduct advocacy campaign on change management
• Analyse and compile report with recommendations to management.
• Assess the change impact and readiness for change initiative, identifying key barriers
• Engage with stakeholders to obtain buy-in to the change initiative.
• Promote the need for and benefits of change management as part of the change initiative
• Provide feedback to stakeholders on change initiative progress and risk.
• Evaluate change initiative through post project management implementation review 

Assists in the successful business culture and transformation:

• Assist in the implementation of the Employment Equity plan and administrative support thereto
• Support the initial compilation of the Gender Equality and Job Access Reports
• Support the coordination, development and implementation of survey material and tools to analyse culture of the Department
• Responsible for the coordination of client feedback surveys and related duties (analysis and reporting) thereto within the GPAA
• Act as problem solver and coach for staff during the execution of culture change investigations
• Responsible for effective stakeholder management (good client relations) during change management process to ensure Organisational culture alignment

Provide support in the development of the change management strategy and programmes:

• Provide support is the development of change management initiatives (culture, behaviour, systems, organisational climate assessment)
• Support the process of developing a Change Management strategy
• Support development of change management materials, tools and content for GPAA
• Support communication with all clients and all levels of management
• Assist in determining client needs and ensure that the needs in terms of all investigations are met
• Provide support in implementation and delivery of Operations Management Framework
• Support the design of tools or systems that can assist in dealing with organisational problems of the GPAA proactively and on request by Management.
• Provide support in the development and co-ordination campaigns on sector transformation and gender mainstreaming
• Facilitate the implementation of change management strategy for all projects in the Department 

 Provide administrative support to the unit:

• Data capturing for Change Management projects
• Completion of forms and document claims, payment invoices and consultant fees relevant to the office
• Provision of support to Change Management Specialist
• Coordination of all interventions (workshops and in-house engagements) and invite delegates to attend
• File office correspondence, documents and reports
• Draft and type standard correspondence and documents
• Document management (Drafting and filing of correspondence/reports)
• Build a Change Repository (Tools/Research)
• Ad-hoc Office duties (stationery, equipment, refreshments, travel coordination) and related administrative support thereto for the unit

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in Human Resources or equivalent qualification within Human Resources Management, Human Resources Development or Industrial Psychology (with at least 360 credits, NQF 6). Minimum three (3) years appropriate experience in HR/ Training of which 1-2 years is in a supervisory role within the Human Resource / Training/ HRD environment OR Five (5) years appropriate experience within the Human Resource / Training/ HRD environment. Computer literacy that would include a high level of proficiency in Microsoft products and Persal system.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Development and Implementation of the Workplace Skills Plan (WSP) and the Annual Training Report (ATR).

•   Conduct training needs analysis
•   Consolidate data to inform Workplace Skills Plan and Annual Training Report.
•   Present the WSP/ATR to the relevant stakeholder groups.
•   Develop a training schedule in line with the Workplace Skills Plan.
•   Prioritize training delivery in line with GPAA strategy.
•   Facilitate the assessment of training provided to ensure performance improvement.
•   Analyse post training assessment reports.
•   Develop and send a request for quotation to SCM.
•   Ensure adherence to service level agreements by the external service providers.
• Present, negotiate and consult with stakeholders regarding training interventions

Administration of bursaries

• Prepare an invitation for bursary intake as per bursary policy provisions.
• Assist with presentation to the Bursary Committee.
•     Memo preparation to the stakeholders.
•     Provide feedback to bursary applicants.
•     Present the policy and the contract to the affected employees before the study aid agreement can be entered into.
•     Monitor the study progress of bursary holders.
•     Provide advice to the stakeholders
•     Audit bursary files.
•     Facilitate the process of bursary takeover.
•     Quality assures submitted documents against the GPAA bursary requirements.
• Update bursary documents and facilitate for sign off

Implementation of Experiential Learning, Learnership, internship Recognition of Improve Qualifications and Recognition of Prior Learning (RPL) Projects etc.

•   Plan for the implementation of the projects.
•   Liaise with relevant stakeholders
•   Implementation of the projects.
•   Reporting to the relevant stakeholders.

The facilitation of Induction and Re-orientation programme for the GPAA.

•   Liaise with the Human Resources unit to identify the new entrants into GPAA.
•   Update or create manuals for induction.
•   Verify attendance of CIP and reorientation with newly appointed employees.
•   Facilitate Compulsory Induction Programme (CIP) and reorientation to qualifying GPAA employees.
•   Monitor the progress made on CIP online and reorientation attendance.
• Report to the stakeholders

Implementation of HRD Strategy.

•   Implement the HRD Strategy,
•   Develop implementation plans for the HRD Strategy
•   Prepare and present monthly, quarterly and yearly reports to the relevant stakeholders.
•   Implement and monitor the HRD strategy

Implementation of Adult Education and Training (AET) program and other directives and resolutions.

•   Coordinate the implementation of the AET program, resolutions and directives.
•   Monitor the progress of learners through liaising with the service providers.
•   Assist with the implementation and monitoring of resolutions and directives as determined.
•   Assist with the implementation and monitoring of resolutions and directives as determined.
• Coordinate and Conduct AET classes.
• Asses the learner’s readiness to write exams.
• Assist with researching topics for life skills program

Implement the mentorship and coaching projects in GPAA.

• Facilitate the implementation of coaching and mentoring programs
• Support the line managers and recipients with regards to mentoring and coaching processes.
•  Monitor the progress of the programmes and address challenges emanating from the implementation of the programmes

Supervision of staff

• Allocate work according to skills and competencies.
• Manage staff performance.
• Develop, train and coach staff.
• Maintain discipline.
• Provide Monthly statistics.
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

•  A relevant 3-year tertiary qualification (N Dip/B Degree/B Tech) (at least 360 credits) or relevant qualification coupled with three 3-5 years’ experience within physical security field. With Two years supervisory or junior management experience. Knowledge of Conducting research. Knowledge of Investigations and security breaches. Knowledge of Understanding of electronic security systems.

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Ensure the implementation of physical security processes:

• Attend to physical security incidents and assess impact of incidents.
• Assist in investigations into security breaches and maintain incident-tracking database.
• Implement physical security risk assessments processes such as threat and risk assessments, appraisals and security audits.
• Analyse risk factors for new and existing facilities, identify physical security vulnerabilities and formulate remediation plans.
• Assist in the assessment of the impact of incidents and make recommendations.
• Manage the schedules for security personnel and track their attendance.
• Render required physical security services to related contractors/provinces and agencies.
• Review and report accidents that happened within the vicinity, inspect all areas for safety and fire hazard; and file reports on safety precautions.
• liaise with law enforcement, security related and relevant external and internal organizations and authorities.
• Monitor all unauthorized vandalism and removal of property, review and report accident.
• Ensure all security related systems remain operational and taking appropriate action to quickly remedy any failures.

Provide the Physical Security Services:

• Ensure availability of duty rosters for 24-hour security in organization.
• Monitor security surveillance equipment that is properly installed.
• Respond to equipment failures and emergencies during off hours.
• Maintain security related systems, including the DVR system, alarm, and access control systems for all facilities.
• Ensure physical security at all facilities and contacting emergency services when appropriate.
• Provide physical security awareness and training programs.
• Assist with the physical security management reports on all projects and initiatives.
• Provide oversight and direction to security staff, including the scheduling of work assignments.
• Assists with lock and key requests and tracking
• Ensure integration of all security related aspects with regards to personnel, documents, physical security, communications, computers and surveillance activities.
• Conduct security related tasks ensuring the safety of employees, patients, and members of the public.

Implement physical security and vetting policies and procedures: 

• Ensure both physical security and vetting policies.
• Provide employees with training on both security policies and procedures.
• Maintain compliance on security policies and procedures.
• Assist with guidance to the facilities management to develop, implement and maintain security policies, procedures, and processes, in accordance with best practice standards, frameworks and regulations.
• Keep abreast with new effective policies and procedures implemented in other departments.

Maintain the total security function within GPAA: 

• Support in the development and implementation of an effective Business Plan and budget for security to support the achievement of GPAA’s strategic Objectives.
• Assist management regarding the security implications of executive decisions.
• Ensure vetting applications and security clearances.
• Ensure the screen of employees and the organization.
• Maintain records of security incidents.
• Ensure fire safety system throughout GPAA offices
• Ensure Occupational Health and Safety procedures.
• Assign daily work for security staff based on assessment of fitness for specific assignments.
• Implement the minimum information security standards (MISS), Minimum Physical Security Standards and compliance with control access of Public premises and Vehicles act 53 of 1985.

Management and development of staff:

• Manage the performance of the unit which involves coaching, mentoring and take corrective action where required, develop performance standards and evaluates team and individuals.
• Monitor staff regarding human resources such as leave, recruitment and grievances.
• Compile the work plans for the unit including the consolidation of the operational plans into the directorate’s overall work plan.

go to method of application »

Qualification/s Requirements

• A relevant 3 years National Diploma/ Degree in Communication/ Public Relations/ Event Management/ Brand Management or relevant qualification and minimum of 3 years relevant experience.Computer literacy that would include a good working knowledge of Microsoft Office products. Possess good understanding and knowledge of the role of communications, Brand management and publicity in organizations.

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Enforce a strong internal brand identity and corporate image:

• Coordinate production of a wage range of marketing and branding material in line with approved branding guidelines and marketing plans.
• Ensure correct implementation of the Corporate Identity (CI) by encouraging/assisting officials to adhere to guidelines outlined in the CI manual, thus uniformity and compliance.
• Conduct brand audit to ensure that all officials adhere to correct usage of Organisational templates, correct colours, email signature etc.
• Coordinate all branding projects.
• Continuously monitor corporate identity.

Coordinate and provide guidance for all internal and external exhibitions, events and campaigns:

• Liaise with key role players regarding events requirements.
• Provide support, advice regarding planning and organizing internal and external campaigns.
• Coordinate and implement campaigns.
• Develop briefing documents for all events and campaigns.

Organise Events and Coordinate Campaigns publicity: 

• Organize marketing events and activities for the GPAA, GEPF and National Treasury – Programme 2.1.
• Coordinate all events requirements e.g. catering, audiovisual equipment, venue options etc.
• Develop concepts and briefing documents for all events.
• Ensure marketing material for all events is available.
• Ensure appropriate branding with relevant messaging for all events.
• Coordinate national, regional and special events.
• Coordinate exhibitions showcasing customers’ products and services.
• Develop events schedule and update it as and when required.
• Compile reports for all events
• Develop publicity plans for various activities and outreach programme.
• Monitor and report on the effectiveness of publicity plans

Coordinate and manage promotional items: 

• Identify promotional items requirements.
• Coordinate design/concept of items and obtain approval.
• Obtain quotations and upon approval
• Facilitate production and procurement of items.
• Monitor promotional item stock holding, distribution/use and measure effectiveness of marketing initiatives.

go to method of application »

Qualification/s Requirements

• A relevant three-year tertiary qualification, National Diploma/Degree in Security Risk Management (at least 360 credits). Three years appropriate experience within the Security environment as Key Custodian. Computer literacy that would include a good working knowledge of Microsoft Office products. Valid driver’s license (code 8). 

Key Performance Areas

The incumbent of this position will be responsible for a wide variety of tasks which includes the following, but not limited to:

Implement key control and incident management procedures and policies:

• Provide advice and guidelines on the interpretation and application of legislation, policies and procedures
• Drafting of a Key Management Policy and Procedure for adherence by all GPAA employees
• Conduct periodic key inventory inspections
• Implement and monitor the key control and incident management policies
• Implement the operational plan and reports
• Prepare and present quarterly reports to management
• Conduct quarterly audits on the day-to-day management of keys at all GPAA offices; draft corrective actions.
• Draft an Incident Management Policy and Procedure to which all incidents will be administered.
• Ensure compliance with the GPAA Key Management Policy and Procedure.

Manage the utilization of keys within GPAA:

• Establish and maintain key control register
• Conduct periodic key inventory inspections
• Conduct maintenance and operation of the GPAA’s key depository (keys to certain areas are issued and returned to the custodian)
• Ensure that spare keys are always available at all offices
• Managing and storing of keys
• Conduct regular inspection of locks and keys
• Regular after hour visits to security control point to determine if duplicate keys are managed correctly
• Conduct operation and maintenance of GPAA’s key depository
• Facilitate training on setting of safe combinations to employees

Ensure that all key incidents are reported:

• Compile the routine correspondence and reports on incidents
• Maintain the incident report
• Liaise with the relevant stakeholders on the incidents reported
• Produce monthly key audit reports
• Investigation regarding the reporting of lost keys
• Compile a database on all related incidents and breaches
• Compile a database on which incidents will be recorded and administered
• Check OB at GPAA head office to get familiarized with all security incidents and breaches
• Manage procedures followed by the Emergency Control Centre in cases of incidents/ breaches
• Conduct quarterly audit on incident administration at all GPAA offices to ensure compliance to GPAA Incident Management Policy and Procedure

Provide feedback and report to relevant stakeholders:

• Compile inventory reports on the lock and keys
• Draft weekly reports for completion by all responsible employees / service providers to remain up to date with Establishment and maintenance of keys control registers
• Compilation of routine correspondence and reports regarding key incidents and investigations
• Compilation of monthly reports about key control matters
• Compile monthly report on incidents experienced and feedback obtained with corrective action proposed and implemented

Provide security services in GPAA adhoc and special events:

• Manage safety and security at GEPF and GPAA special events
• Coordinate and submit a completed event categorization form to SAPS office
• Facilitate security cluster stakeholders’ plenary meetings for GEPF national community road shows
• Conduct security risk assessments and submit propose mitigating strategies
• Develop and submit operational plans for events
• Manage all security – related events activities and ensure compliance with legislative requirements
• Facilitate and manage parking arrangements and allocations for GEPF customers ad GPAA staff personnel

go to method of application »

Qualification/s Requirements

• A relevant Bachelor’s degree or National Diploma in Information Management/ Statistics/ Economics/ Mathematics (with at least 360 credits) Coupled with at least five (5) years Statistical experience in MIA environment of which two (2) years should be in a supervisory role or junior management. Computer literacy that would include a good working knowledge of Microsoft Office products.

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Provide Business Intelligence Analysis

• Develop MIA reports at both operational and corporate level.
• Analyse trends and advise business on appropriate course of action
• Translate Business Unit requirements into technical and functional requirements
• Support interpretation of current GPAA Business Intelligence (BI) with trend data to advise recommendations for action
• Ensure client usability of all MIA reports developed within the GPAA
• Analyze GPAA processes, identify critical trends
• Conduct tests to ensure that intelligence is consistent with GPAA defined requirements
• Analyze data captured in the data warehouse
• Assist GPAA Business to draw predefined reports on BI tools
• Interpret current GPAA Business Intelligence (BI) with trend data to advise recommendations for action
• Liaise with BI and Data Analysis (DA) in planning, designing, developing, and enhancing the Oracle Business Intelligence reports
• Provide supporting IT activities and training pertaining to reporting and analytics
• Assist in the development of a world class information management and analytics competency within the GPAA

Provide GPAA Stakeholder Management Support

• Engage with GPAA Business units and stakeholders in meetings, sessions and workshops on statistical analysis for the GPAA
• Advice on findings and recommend problem solutions
• Provide customer service across identified interactions and deliverables of statistical and analytical nature
• Transfer of knowledge to internal users on newly implemented Business Intelligence
• Support in tracking of incoming and finalization of request for MIA verified data sets

 Provide input to the Strategic Management of the section:

• Contribute to the compilation of the comprehensive MIA operational plans, and GPAA quarterly and annual reports
• Provide support to solve business blockages pertaining to data processes.

Manage and Develop Staff:

• Manage the performance of the unit which involves coaching, mentoring and taking corrective action where required
• Develop performance standards and evaluate team and individuals
• Monitor staff regarding human resources such as leave, recruitment and grievances

go to method of application »

Qualification/s Requirements

• A relevant B. degree / N Dip / B Tech or equivalent three-year qualification (with minimum 360 credits) coupled with a minimum of 3 years in the relevant field of which 2 years must be supervisory or relevant five (5) years’ experience.. Computer literacy that includes Microsoft packages. Knowledge of media employee benefits. Knowledge of client relations management.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes the following but not limited to:

Supervise the provision of cleaning services in the organisation:

• Interpret the cleaning service level agreement and ensure implementation of deliverables;
• Conduct day-to-day inspections to ensure general cleanliness of the building and equipment.
• Report and follow up on any issues related to cleaning service.
• Ensure compliance with all health and safety guidelines.
• Liaise with cleaning service provider on issues relating to day and periodic cleaning, hygiene and pest control services;
• Monitor the progress and quality of the work performed by various cleaning teams;
• Ensure compliance with Industry legislation, regulations and procedures;
• Ensure that garbage receptacles are emptied as scheduled;
• Ensure that cleaning equipment is always stored safely.

Supervise Garden, Indoor Plants and Fresh Flower service:

• Ensure that grounds are mowed, trimmed and plants are well maintained;
• Ensure that indoor plants are maintained on a weekly basis;
• Ensure adherence to Health and Safety regulations by contractor employees;
• Conduct monthly audits on chemicals used to ensure that they are environmentally friendly

Implement other soft services related contracts:

• Ensure that all office are provided with water cooler services.
• Ensure that all waste receptacles are cleaned in offices;
• Ensure adherence to agreed service levels.
• Verify contents of service contracts.
• Check contractor invoice for accuracy;
• Conduct contractor performance assessments and monthly;
• Report on contractor performance

Supervision of the staff:

• Allocate work according to skills and competencies of subordinates.
• Manage staff performance.
• Develop, train and coach.
• Maintain discipline.
• Ensure that subordinates are informed about changes in work environment or management decisions

go to method of application »

Qualification/s Requirements

• A relevant B degree / N Dip / B Tech or equivalent three-year qualification (with minimum 360 credits) in Communications or related field coupled with a minimum of three (3) years relevant experience in Media Relations. The experience gained should include the drafting/writing of articles, speaking notes, media statements, publications etc. computer literacy that includes Microsoft packages. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes the following but not limited to:

Develop and maintain external stakeholder contact database, media monitoring and analysis:

• Keep the Communications Unit abreast of developments in pensions and finance sector
• Monitor GPAA/GEPF coverage in the media
• Recommendations to management to remedy media coverage
• Arrange, coordinate and oversee media briefings
• Record media briefing proceedings as part of a media monitoring and evaluation process
• Regularly update media database
• Create platforms to increase stakeholder engagements and maintain database
• Organize workshops for external stakeholders

Liaise and maintain relationships with National and Provincial Departments and other stakeholders:

• Interact with different divisions and stakeholders to source information that needs to be communicated to the public
• Communicate with stakeholders regarding the implementation of the communication strategy
• Assist in the implementation of Communication, Stakeholder and marketing strategy in GPAA

Maintain the external communications channels:

• Arrange and conduct regular and specialized interactions, including media visits
• Ensure pre-recorded interviews are edited 
• Conduct live interviews
• Create opportunities for and attend media briefings

Research and write articles for members’ and pensioners publications:

• Draft speaking notes and media statements
• Prepare briefing notes and packs for campaigns
• Draft all publications and coordinate members’ and pensioners’ publications

Provide co-ordination of all external communication campaigns, and reports:

• Coordinate all outreach platforms  
• Provide logistical support for all roadshows and campaigns in GPAA
• Assist with coordination of marketing on behalf of GPAA

Provide administrative support to the unit: 

• Perform office administrative activities
• Organise office logistical matters
• File office correspondence, documents and reports
• Draft and type standard correspondence and documents
• Completion of forms and documents related to claims, payments, invoices and consultant fees
• Order stationery and equipment for the section

go to method of application »

Qualification/s Requirements

• A relevant three year tertiary qualification (Degree/National Diploma or equivalent 3-year qualification at least 360 credits/NQF 6) in Communications couples with 3-5 years’ experience in Communications environment with 2 years in a supervisory role or junior management experience.

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Publish information on the website:

• Source communication content from the Communications unit
• Communicate and update the design, layout and standard requirements for web content
• Ensure that policies and compliance and are approved through the Branding office
• Ensure consistency and strategic alignment of content on the website
• Prepare website content by structuring information, creating layput of the web pages and ensuring content quality control
• Ensure that uploaded Design a coherent framework and implementation plan for internal communication strategies
• Evaluate communication tools and strategies for effectiveness and identify new and emerging technologies to strengthen the programme
• Compile tactical plans aligned to business requirement to ensure effective strategy execution
• Develop communication plans to assist in effective change management
• Adjust communication plans as needed

Monitor internal communication channels:

• Maximise the efficiency and effectiveness of internal communication channels
• Develop new tools, processes and materials. Establish the structures, networks and competencies for effective communication
• Communicate, lead and promote internal events
• Manage content development, storylines and plans for internal newsletter
• Develop content for internal publication

Monitor GPAA internal communications performance:

• Analyse the feedback from the survey
• Develop and implement a plan of improving internal communication
• Suggest what information should be presented to employees
• Ensure that employees are engaged and involved with GPAA initiatives.

Messaging:

• Assist with editing company documents
• Create a national framework within the department for key messaging

go to method of application »

Qualification/s Requirements

• A relevant National Diploma/ Degree within the Social Sciences (at least 360 credits). Minimum of 2-3 years experience within the relevant environment with one year supervisory experience OR 5 years relevant experience within the relevant environment. Computer literacy with working knowledge of Ms Office products. Knowledge of Civil Pension Software (CIVPEN), Workflow and Portal. Knowledge of Employee Benefits, GEP Law.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Administer and Authorise Injury on Duty processes and payments.

• Checking of new opened CP files.
• Effective compilation of statistics.
• Ensure that all documentation on files are verified, checked and correctly captured.
• Check correspondence for outstanding documents from employers / members and Compensation Fund.
• Handle enquiries.

Access, Process and Validation of Payments.

• Confirm all payments, which includes arrears as well as new and old payments.
• Confirm Life certificates arrears.
• Check all recalculations.
• Confirming of pension benefits of a complex nature.
• Effective administration & payment of IOD Claims.
• Administration of Redirected IOD Claims.
• Interpret and apply directives, policies, and rules of COID Act, DPSA guideline, PFMA.
• Liaise with other business units, external organisations and Clients through checking of typed correspondence.
• Handle enquiries from internal and external stakeholders.

Administration of the Unit

• Develop, train and coach staff.
• Maintain discipline.
• Ensure that subordinates are informed about changes in work environment or management decisions.
• Allocate work according to skills and competencies of subordinates.

go to method of application »

Qualification/s Requirements

• A relevant 3-year tertiary qualification (N Dip/B Degree) (at least 360 credits) coupled with three (3) years’ experience in relevant environment. Computer literacy that would include a good working knowledge of Microsoft Office products. Knowledge of Monitoring and Evaluation processes. Knowledge of Governmental Guidelines on Monitoring and Evaluation. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include, but are not limited to the following:

Providing support to the M&E Management team in executing M&E and Research activities:

• Contribute to the development and implementation of the M&E Policy, M&E Strategy and M&E Framework.
• Provide M&E capacity building and support to business units.
• Assist in the development of the M&E system.
• Provide support in executing M&E and Research activities at Regional and Satellite Offices.
• Provide M&E feedback to internal and external stakeholders.
• Assist in marketing the M&E function through different mediums of communication.
• Support the undertaking of risk management with regards to non-compliance with monitoring and evaluation directives;
• Provide support in the identification of the M&E best practices, latest developments and trends both nationally and internationally.

Providing support to the Monitoring team in executing monitoring activities:

• Undertake needs analysis to identify the GPAA monitoring needs;
• Develop monitoring data collection tools.
• Gather, verify and analyze information for monitoring of organizational performance;
• Provide support in generating Monitoring Reports.
• Provide advice and support for business units in monitoring their initiatives.
• Document and monitor regional office evaluation plans
• Track implementation of recommendations from RO monitoring reports
• Assisting in data verification in RO evaluation data
• Providing support to the Data Management team in executing data management activities:
• Collection and capturing of M&E and Research data
• Capturing of M&E and research data

Providing support to the Evaluations and Research team in executing evaluation and research activities:

• Undertake needs analysis to identify the GPAA evaluation needs.
• Develop evaluation data collection tools;
• Conduct internal and external evaluation studies.
• Gather, consolidate and analyze the evaluation data;
• Provide support in generating Evaluation Reports.
• Provide advice and support for business units to undertake self-evaluations.
• Document and monitor regional office evaluation plans
• Track implementation of recommendations from RO monitoring reports.

go to method of application »

Qualification/s Requirements

• A relevant National Diploma / Degree in Financial Management/ Financial Accounting Field or equivalent (at least 360 credits), with minimum of 3 years' experience in Finance Management Accounting of which 1-2 years should be in supervisory role or A recognized National Diploma / Degree in Financial Management/ Financial Accounting Field or equivalent (at least 360 credits), with minimum of 5years experience in Financial management/Accounting field. Computer literacy which includes a good working knowledge of Microsoft Office products. Knowledge of International Financial Reporting Standards.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Ensure supervision of financial processes.

• Prepare a monthly variance report to National Treasury.
• Support the undertakings of researches on latest trends on cash flow management related internal controls.
• Align internal controls with GPAA policies and Auditor General of South Africa’s strategic guidelines.
• Supervise continuous adherence to developed and approved internal controls.
• Support the undertaking of corrective measures on deviation to internal controls.
• Monitor General Ledger.
• Prepare reconciliations of General Ledger accounts.

Provide financial reporting services.

• Preparation and provision of expenditure reports.
• Compile financial reports regarding turnaround times, documents processes and error rates.
• Perform end-of-day duties to ensure effective reporting, identification of issues.
• Evaluate financial documents.

Undertake cash flow management processes.

• Monitor the recording of cash flow transactions.
• Ensure the undertakings of cash flow management risk analysis processes.
• Supervise the administration for audit queries on cash flow management.
• Assist with the preparation of annual financial statements for audits purposes; and
• Assist with preparation of quarterly and interim financial statements required by the management of the relevant Funds.
• Provide quarterly inputs for organisational performance reporting.
• Preparation of monthly fund reports.
• Preparation of monthly administration reports.

Undertake revenue, expenditure management and accounting work as required.

• Render debt management, monitoring and reporting services.
• Ensure payment for goods and services, transfers, subsidies and reporting.
• Provide financial administration and accounting services (ledgers /journals, accounting and reporting interim and annual financial statements).
• Check monthly administration claims by GPAA to National Treasury and Department of Military Veterans.
• Preparation of monthly journals (BAS & CIVPEN) for National Treasury and Department of Military Veterans.
• Preparation of monthly advance request to National Treasury and Department of Military Veterans.
• Process financial data to produce financial information.
• Ensure that expenditure is in line with the budget and item provisioning.
• Facilitate the process of transfer payments / subsidy.
• Review the monthly determination, calculation and classification of Fund liabilities for the National Treasury Funds and Department of Military Veterans monthly.
• Assist with the coordination and compilation of the National Treasury Funds budget; Medium Term Expenditure Framework (MTEF) and Adjustment Budget in compliance with National Treasury guidelines.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in Finance Management or relevant qualification (at least 360 credits, NQF 6) with two-three (2-3) years’ relevant experience in Payments’ environment of which 1 year is in a supervisory role OR Five (5) years relevant experience within the payments’ environment. Computer literacy that would include a high level of proficiency in Microsoft products. Knowledge of Client Relations Management. Knowledge of Public Finance Management Act (PFMA).

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Provide support to the supervisor on the implementation of Special Pensions payment related directives.

• Review payment documentation before capturing payment instruction as per standard operating procedure (SOP)
• Generate or confirm payment in line with the approved case
• Ensure accuracy of banking details before capturing on system
• Assist the Supervisor in identifying errors for corrections
• Assist supervisor in resolving Audit findings.
• Assist in dealing with payment queries and enquiries

Administration support to payment section

• Assist in the implementation of the pensioner maintenance.
• Validation and confirmation particulars of beneficiaries.
• Validate information on payment instructions.
• Ensure that the payment letters are issued promptly to the newly admitted pensioners and beneficiaries.

Resolve problems relating to Tax SARS Directive by monitoring and resolve SARS directive interface for:

• Tax Directive feedback on processed payment payments.
• SARS Directive response received from SARS.
• Forward relevant SARS responses to the clients.
• Safekeeping of payment files in payment section.
• Contact claimants to follow up on outstanding payment documentation.
• Assist in the implementation of the activation of suspended life certificates.
• Assist in the identification of incorrect pensioner records and escalate for corrections

Supervision of the staff

• Allocate work according to skills and competencies of subordinates.
• Manage staff performance.
• Develop, train and coach
• Maintain discipline
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree or equivalent (at least 360 credits, NQF 6). Minimum three (3) years’ experience in Research and Administration of Special Pensions with 2 years in a supervisory role OR five (5) Years relevant experience within Research and Administration of Special Pensions. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Undertake the coordination of research status determination and verification of special pension beneficiaries.

• Support the development, standardization and implementation of a comprehensive research methodology.
• Coordinate and supervise special pensions research activities on status information.
• Verify and validate information sourced through research.
• Verify information supplied by applicants.
• Ensure that all research is accompanied by reliable supporting documents for evidence.
• Liaise and interact with relevant organs to validate information for special pension status determination.
• Summarise details of applicants for adjudication purposes.
• Ensure that the research’s’ are in line with GPAA/ Treasury strategic objectives.
• Ensure availability and distribution of special pension research information.
• Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries.

Stakeholder Management

• Conduct outreach programme with the regions
• Liaise with local political structures for verification purposes
• Forge relationships with liberation struggle structures and civil society organisation
• Gather historical information to be used as part of special pension repository
• Work closely with Parliamentary Constituency Officers to locate and provide necessary service to prospective applicants and pensioners
• Provide support to organs dealing with plight of liberation struggle veterans.

Ensure preparation of Verification files

• Check information supplied by applicants and that it is in correct files.
• Finalize and prepare verification files and reports
• Safeguard, Monitor and compile records of completed verified files
• Support Manager and Political verifiers on tracing of outstanding information with applicants.

Supervision of the staff

• Allocate work according to skills and competencies
• Manage staff performance
• Develop, train and coach staff
• Maintain discipline
• Provide quarterly and annual reports
• Provide Monthly statistics
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree or equivalent (at least 360 credits, NQF 6). Minimum three (3) years’ experience in Research and Administration of Special Pensions with 2 years in a supervisory role OR five (5) Years relevant experience within Research and Administration of Special Pensions. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Undertake the coordination of research status determination and verification of special pension beneficiaries.

• Support the development, standardization and implementation of a comprehensive research methodology.
• Coordinate and supervise special pensions research activities on status information.
• Verify and validate information sourced through research.
• Verify information supplied by applicants.
• Ensure that all research is accompanied by reliable supporting documents for evidence.
• Liaise and interact with relevant organs to validate information for special pension status determination.
• Summarise details of applicants for adjudication purposes.
• Ensure that the research’s’ are in line with GPAA/ Treasury strategic objectives.
• Ensure availability and distribution of special pension research information.
• Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries.

Stakeholder Management

• Conduct outreach programme with the regions
• Liaise with local political structures for verification purposes
• Forge relationships with liberation struggle structures and civil society organisation
• Gather historical information to be used as part of special pension repository
• Work closely with Parliamentary Constituency Officers to locate and provide necessary service to prospective applicants and pensioners
• Provide support to organs dealing with plight of liberation struggle veterans.

Ensure preparation of Verification files

• Check information supplied by applicants and that it is in correct files.
• Finalize and prepare verification files and reports
• Safeguard, Monitor and compile records of completed verified files
• Support Manager and Political verifiers on tracing of outstanding information with applicants.

Supervision of the staff

• Allocate work according to skills and competencies
• Manage staff performance
• Develop, train and coach staff
• Maintain discipline
• Provide quarterly and annual reports
• Provide Monthly statistics
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree or equivalent (at least 360 credits, NQF 6). Minimum three (3) years’ experience in Research and Administration of Special Pensions with 2 years in a supervisory role OR five (5) Years relevant experience within Research and Administration of Special Pensions. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Undertake the coordination of research status determination and verification of special pension beneficiaries.

• Support the development, standardization and implementation of a comprehensive research methodology.
• Coordinate and supervise special pensions research activities on status information.
• Verify and validate information sourced through research.
• Verify information supplied by applicants.
• Ensure that all research is accompanied by reliable supporting documents for evidence.
• Liaise and interact with relevant organs to validate information for special pension status determination.
• Summarise details of applicants for adjudication purposes.
• Ensure that the research’s’ are in line with GPAA/ Treasury strategic objectives.
• Ensure availability and distribution of special pension research information.
• Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries.

Stakeholder Management

• Conduct outreach programme with the regions
• Liaise with local political structures for verification purposes
• Forge relationships with liberation struggle structures and civil society organisation
• Gather historical information to be used as part of special pension repository
• Work closely with Parliamentary Constituency Officers to locate and provide necessary service to prospective applicants and pensioners
• Provide support to organs dealing with plight of liberation struggle veterans.

Ensure preparation of Verification files

• Check information supplied by applicants and that it is in correct files.
• Finalize and prepare verification files and reports
• Safeguard, Monitor and compile records of completed verified files
• Support Manager and Political verifiers on tracing of outstanding information with applicants.

Supervision of the staff

• Allocate work according to skills and competencies
• Manage staff performance
• Develop, train and coach staff
• Maintain discipline
• Provide quarterly and annual reports
• Provide Monthly statistics
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree or equivalent (at least 360 credits, NQF 6). Minimum three (3) years’ experience in Research and Administration of Special Pensions with 2 years in a supervisory role OR five (5) Years relevant experience within Research and Administration of Special Pensions. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Undertake the coordination of research status determination and verification of special pension beneficiaries.

• Support the development, standardization and implementation of a comprehensive research methodology.
• Coordinate and supervise special pensions research activities on status information.
• Verify and validate information sourced through research.
• Verify information supplied by applicants.
• Ensure that all research is accompanied by reliable supporting documents for evidence.
• Liaise and interact with relevant organs to validate information for special pension status determination.
• Summarise details of applicants for adjudication purposes.
• Ensure that the research’s’ are in line with GPAA/ Treasury strategic objectives.
• Ensure availability and distribution of special pension research information.
• Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries.

Stakeholder Management

• Conduct outreach programme with the regions
• Liaise with local political structures for verification purposes
• Forge relationships with liberation struggle structures and civil society organisation
• Gather historical information to be used as part of special pension repository
• Work closely with Parliamentary Constituency Officers to locate and provide necessary service to prospective applicants and pensioners
• Provide support to organs dealing with plight of liberation struggle veterans.

Ensure preparation of Verification files

• Check information supplied by applicants and that it is in correct files.
• Finalize and prepare verification files and reports
• Safeguard, Monitor and compile records of completed verified files
• Support Manager and Political verifiers on tracing of outstanding information with applicants.

Supervision of the staff

• Allocate work according to skills and competencies
• Manage staff performance
• Develop, train and coach staff
• Maintain discipline
• Provide quarterly and annual reports
• Provide Monthly statistics
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree or equivalent (at least 360 credits, NQF 6). Minimum three (3) years’ experience in Research and Administration of Special Pensions with 2 years in a supervisory role OR five (5) Years relevant experience within Research and Administration of Special Pensions. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Undertake the coordination of research status determination and verification of special pension beneficiaries.

• Support the development, standardization and implementation of a comprehensive research methodology.
• Coordinate and supervise special pensions research activities on status information.
• Verify and validate information sourced through research.
• Verify information supplied by applicants.
• Ensure that all research is accompanied by reliable supporting documents for evidence.
• Liaise and interact with relevant organs to validate information for special pension status determination.
• Summarise details of applicants for adjudication purposes.
• Ensure that the research’s’ are in line with GPAA/ Treasury strategic objectives.
• Ensure availability and distribution of special pension research information.
• Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries.

Stakeholder Management

• Conduct outreach programme with the regions
• Liaise with local political structures for verification purposes
• Forge relationships with liberation struggle structures and civil society organisation
• Gather historical information to be used as part of special pension repository
• Work closely with Parliamentary Constituency Officers to locate and provide necessary service to prospective applicants and pensioners
• Provide support to organs dealing with plight of liberation struggle veterans.

Ensure preparation of Verification files

• Check information supplied by applicants and that it is in correct files.
• Finalize and prepare verification files and reports
• Safeguard, Monitor and compile records of completed verified files
• Support Manager and Political verifiers on tracing of outstanding information with applicants.

Supervision of the staff

• Allocate work according to skills and competencies
• Manage staff performance
• Develop, train and coach staff
• Maintain discipline
• Provide quarterly and annual reports
• Provide Monthly statistics
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. A relevant National Diploma/ Degree (at least 360 credits) in Supply Chain Management will serve as an added advantage. Computer literacy (MS Office products). Knowledge of PFMA, National Treasury Regulations, PPPFA, SCM Guidelines for Accounting Officers and related Prescripts. 

Key Performance Areas
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Process requisitions for procurement of goods and services.

• Receive, check and process requisitions and specifications for sourcing goods and services as per the prescribed legislation.
• Ensure the utilization of the Central Supplier Database (CSD) in request for a competitive quotation process.
• Facilitate the quotation process.
• Implement and maintain quotation process in accordance with legislation, departmental policies, procedures and National Treasury (NT) Instruction Notes.
• Receiving and opening RFQ documents.
• Receiving and opening of RFQ documents.
• Assist in the facilitation of the Bid Evaluation sessions.
• Compiling RFQ documents.
• Ensure communication to suppliers and business units.
• Ensure that suppliers are rotated.
• Keep and update the register of RFQ’s.

Coordinate receipts and evaluation of RFQ’s

• Ensure receiving and checking quotations.
• Keep records of quotations received.
• Schedule the evaluation sessions.
• Communicate the outcome to business units and vendors.
• Registration of vendors on Vendor Master.
• Facilitate approval of quotations and purchase order generation.

Coordinates Vendor Management process

• Assist with onboarding new vendors into GPAA's systems.
• Upload new vendor applications for approval.
• Managing vendor information, ensuring compliance with GPAA policies and regulations.
• Maintaining and ensuring accurate and up-to-date vendor records.

Provide Administrative Support to the unit.

• Perform office administrative activities.
• Organize office logistical matters.
• File audit supporting office correspondence, documents, and reports.
• Draft and type standard correspondence and documents.
• Completion of forms and documents relevant to the office.
• Order stationery and equipment/appliances and refreshments (Bid Committee meetings) for the section.

go to method of application »

Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. Relevant National Diploma/ Degree (at least 360 credits) in Finance will serve as an added advantage. Computer literacy that includes working knowledge of MS Office products. Knowledge of General ledge bookkeeping. 

Key Performance Areas
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Render financial accounting services

• Collect, record and bank collected money at the cashier
• Receive Pay Master General (PMG) statements
• Allocate PMG debits
• Allocate payments on the systems
• Cancellation of returned payments
• Capturing and allocation of receipts
• Ensure that the deduction of Maintenance orders are implemented
• Ensure that the Maintenance payment are done after each payment run
• Provide the court with the Maintenance orders are implemented
• Ensure that follow ups are made for maintenance deducted and not yet paid
• Manually calculate and create payments for interest on late pension
• Create payments requested from other sections
• Create and maintain pay points
• Ensure that bank account details are captured on Portal
• Ensure that recalls forms are completed
• Ensure that feedback is received via status on Safety web
• Process journal entries and corrections on foreign exchange rates, maintenance, post office etc.
• Remove end dates on payment instruction after ensuring that supporting documents required are received
• Create payments and journal related to claims received from Department of Internal Relations and Cooperation (DIRCO)
• Check the departmental debt list with South African Reserve Bank (SARB)
• Accounts and send to National Treasury
• Ensue that payment run list for foreign pensioners is sent to the bank
• Ensure that payment run list for Masters is checked and send
• Ensue that the external fund list is checked and send
• Ensure that the departmental debt list is checked and send
• Authorise telegraphic transfers on safety web
• Correction of payment instruction

Ensure the administration services for Post Office

• Ensures that vouchers for the Foreign post offices are cancelled or crashed
• Perform cancellations of expired vouchers and upaid payments of the SA Post Office
• Ensues that duplicate vouchers are issued when required
• Ensure cancellation of payments for deceased members and
• Attend to queries

Perform administrative duties

• Provide customer services to customers and commercial banks I,e confirmation of payments made to them and
• Ensure all leave forms are received and submitted to HR
• Read in/out files received/send on the system
• Send interest letters to members, beneficiaries and external funds
• Filing of reports and documents such as Payment run reports, Bank serve reports, Reserve bank reports, PMG statements
• Ensure that salary advices are collected and distributed correctly and return signed schedule and uncollected payslip back to Salaries
• Ensure that stationery is ordered and collected
• Handling of general customer enquiries

go to method of application »

Qualification/s Requirements

• A relevant 3 year National/Diploma/Degree in Supply Chain Management or Financial. Accounting or Logistics Management or relevant field in finance and SCM equivalent (at least 360 credits). Minimum 3 years experience in Supply Chain Management of which 2 years should be in supervisory role OR 5 years appropriate experience within the Supply Chain Management.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Provision and coordination of Warehouse/Store Management

• Ensure receiving and checking of goods on delivery
• Compare/match delivery notes to purchase order
• Ensure that goods are captured on relevant registers
• Monitor the process of issuing goods as required
• Prepare and collate payment documents
• Monitor the control of stock
• Inventory management
• Accurate record keeping of statistics on procurement of goods and services
• Monitor the RFQ process:
• Monitor the methodology for the RFQ process
• Manage the quotation register
• Monitor the turnaround time for RFQ evaluation
• Check the compliance to PPR in RFQ process

Monitor Internal Order processing:

• Control the processing of request for stock
• Approve and allocate stock per order captured
• Coordinate the picking and shipping of orders
• Ensure stock requisitions are correctly approved
• Ensure all shipments are signed for
• Supervision of the staff
• Allocate work according to skills competencies of subordinates
• Manage staff performance
• Develop, train and coach
• Maintain discipline
• Ensure that subordinates are informed about changes in work environment or management decisions

go to method of application »

Qualification/s Requirements

• A relevant three years National Diploma/Degree with 3 years experience within the legal environment. Computer literacy that includes the working knowledge of MS Office products Knowledge of Public Service Act. Knowledge of SA Pensions Fund Legislation. Good communication skills both written and verbal. 

Key Performance Areas

Provide Legal Admin Services

•  Assist management in providing legal advice, guidance and opinions to the top management and GPAA at large on matters relating to GEP Law, 1996 and other legal matters. Peruse documents and escalate to seniors where relevant. Peruse and comment on a variety of legal documents to ensure that they are legally compliant. Effectively administer legal matters within the department.

Litigation management

• Diarize, scheduled hearings and ensure court process is attended to. Collect information and documentation as required to proceed with matters referred to Legal in relation to interpretation of GEP Law, 1996. Explain the process to applicants of submitting divorce, life partner and other relevant claims in terms of GEP Law 1996. Research inquiries, corrects errors, resolves discrepancies and notifies applicants of action decision taken. Research laws, regulations, policies and precedent decisions to prepare for hearings and to respond to inquiries from case managers and supervisors. Prepare assembles and checks materials for each hearing session/dispute resolution. Prepare a report on decisions and recommendations. Examine case records and official files and ensures that all documents and exhibits are fully documented in the record. Conduct legal research to fully address all legal arguments. Manage that all panel members complete the claims from for their fees. Prepare instructions for administration in respect of court decision. Attend a bill of costs and to appeal emanating of high court.

Review litigated claims or claims with disputes.

• Confer with individual or organization involved in cases in order to obtain relevant information. Explain to claimants how they can appeal rulings that go against them. Compile submissions and instructions for recommendation.

Render Administrative Support

• Attend to court process served on the GPAA and any other claims submitted in terms of GEP Law, 1996. Prepare written review and evaluate data on documents such as claim applications, birth or death certificates and/or employer records. Maintain hearing documents, calendars hearing dates and confirms hearing. Adherence to court decisions with written instruction to subordinates to comply with court decision. Manage that files are kept and updated on statistics record of court cases. Prepare memoranda and drafts of decisions and judgements. Prepares and issues written decisions within timely manner to meet requirements. Assist the supervisor with training on legislation and legislative drafting as well as other legal topics.

Supervision of staff.

• Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant three (3) year National Diploma/Degree in Finance 3-5 years relevant experience including 2 years Supervisory experience. 5 years relevant experience in Payroll/Salary Administration. Knowledge of Public Finance and Management Act. Knowledge of Governance Employee Pension Act, Rules, and Legislations. Knowledge of Financial Accounting. 

Key Performance Areas

• Manage the process of PAYE (Pay as you earn). Authorize Accumulations on manual payments on the relevant tax year IRP5. Authorize the transaction to balance the IRP5 by ensuring that SITE PAYE and total PAYE and total PAYE balance. Verify the start and end date on the IRP5 exception report. Review of the Recalculation of the IRP5 on the finalization of termination of service. Authorize the Refund or recovery of PAYE. Ensure that all SARS requirements are adhered to. Approve MEMO for manual SARS payments. Ensure correct Payments Reference Numbers (PRN) are used on payment. Reconcile and submit monthly EMP201. Correct all errors on IRP5 reconciliation report. Create CSV file on PERSAL and import into Easy life. Reconcile bi-annual and yearly (EMP501) submission and submit via Easy file.
•  Manage the processing of Employer contributions Third Party, debtors and Departmental deductions. Ensure correct payment of medical aid and authorize on safety web. Authorize payment of garnishee and maintenance orders. Authorize balances on garnishee, administration and maintenance orders. Ensure correct employer and member contribution on GEPF and authorize payment on safety web. Ensure new membership on trade unions and medical aid are implemented before PERSAL closing date. Authorize transactions on the system. Authorize the Termination of deductions on the system. Review Calculations and deductions of overpayments, debt, interest and post batch. Ensure that acknowledgment of debt is within departmental policy and legislation. Review debt and post batch on financial system. Review the progress on Follow-ups and recovery of debt. Review the Calculation and post interest batch. Check and post invoices, receipts, adjustment and credit/debits notes on the system. Review the Prepared documents for summons to legal section. Recommend write off of irrecoverable and uneconomical debt. Monitor the Tracking and tracing of debtors. Monitor progress on status of debt. Post batch to create statement, receipts and invoices on the system. Review age analysis report for year-end financial reporting on in-service, out of service and third party. 
• Authorize, third party payments, manual payments, manual SMS and MMS arrears. Verify supporting documentation. Authorize payment amount per allowance. Authorize transaction on PERSAL in line with SOPs. Legislation, policies, official rates and salary notches. Authorize payments and approve MEMO for payments on the financial system. Authorize arrears according to allowances deductions and contributions. 
• Manage General query resolution on Payroll. Provide response to audit queries and requests. Ensure that payroll controls are adhered to. Provide accurate monthly reporting on payroll expenditure. Provide monthly reporting on variances accounted for. Compile and provide estimates for monthly projected expenditure. Report quarterly on payroll matters to STATS SA. Ensure Report yearly on payroll matters on human resource information annual report. Print reports for National Treasury claim and prepare summarized payroll expenditure. Provide PERSAL reports to budget section. Provide PERSAL payment report to GEPF for the board of trustees. 
• Monitor the termination of service on Payroll transactions. Review the calculations of leave credits, gratuities and authorize accumulation. Review calculation of leave without pay leave taken in excess and authorize accumulations. Review pro-rata service bonus and salaries and authorize accumulations. Review the recalls salaries via the Reserve bank and ensure reversal of salaries. Review Calculations of final payments according to exit type and approve payment on the system and sign off on termination File. Review the Calculations of total debt is recorded on financial system. 
• Manage and develop staff. Manage the Performance of the unit which involves coaching, monitoring, and take corrective action where required, develop performance standards and evaluate team and individuals. Monitor staff regarding human resources such as leave, recruitment and grievances. Compile the work plans for the section including the consolidation of operational plans into directorate’s overall work plan.

go to method of application »

Qualification/s Requirements

• A relevant three (3) year National Diploma/Degree in Risk management or equivalent qualification (with at least 360 credits) with 3-5 years relevant experience in Enterprise Risk/relevant including 2 years Supervisory/Junior management experience OR 5 years Enterprise Risk/relevant experience. Computer literacy which includes a working knowledge of Ms Office Products. Knowledge of Risk Management Processes (COSO, ISO 31000). 

Key Performance Areas

• Implementation of risk analysis and monitoring. Identify and assess risks. Assist in providing recommendations for the risk management action plan. Implement risk awareness plan. Assist in reviewing risk strategies to be in line with GPAA objectives. Maintain and compile risk register. Conduct risk awareness campaigns. Verify management action plans and make follow ups on the outstanding management action plans. Identify gaps on policies, procedures and legislations and establish mechanisms to alleviate them. Monitor tin effectiveness of the Risk committee and risk champions within the GPAA.
•  Implementation of risk compliance. Update the operational risk control matrix on quarterly basis. Compile risk compliance reports on quarterly basis. Compile enterprise risk scorecard report. Implement enterprise risk scorecard. Undertake risk assessments to determine the GPAA’s current risk exposure. Conduct training/risk awareness of employees in the use of risk management tools and techniques. Provide risk assurance on business process. Ensure compliance on risk policy charter. Ensure each business’ strategy incorporates risk management principles. Monitor the central risk programme (Barn owl). Facilitate training on risk awareness to employees in the use of risk management tools and techniques. 
• Provide risk management services to GPAA. Assist in provision of Risk awareness campaigns to head office and regional offices. Co-facilitate risk awareness programmes with stakeholders. Provide advice with regard to risk related matters. Implement action plans for business units to manage operational risk effectively. Liaise with external and internal auditors. Implement risk mitigation factors to manage risk exposure. 
• Provide administrative support to the Strategic and Operational Risk Management (Risk Committee) committees. Prepare and circulate risk committee packs. Compile minutes for operational Risk Management Committee. Make necessary arrangements for Risk team members, Strategic and Operational Risk Management meetings. Assist in the drafting of the reports to be submitted to internal and external stakeholders. Provide report risk rating on a monthly basis.

go to method of application »

Qualification/s Requirements

• A relevant Bachelor’s Degree (NQF level 7) in Financial Management, Auditing /Accounting or equivalent. Postgraduate qualification is advantageous. Professional certification (e.g. CA(SA), CIA, CISA) is preferred with minimum 5-6 years of experience in internal control, auditing, or financial governance environment with 3 years of supervisory role or relevant middle management experience. Knowledge of PFMA, Treasury Regulations. Knowledge of the Pension Fund Act. GRAP standards. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage and perform pre-audit and financial control operations. Exercise control on the effective implementation of procurement policies, processes and procedures. Develop and implement the GPAA Internal Control Strategy. Provide strategic advice to the CFO and Executive Management on governance, compliance, and audit readiness Report on project progress and performance against approved plans. Ensure and monitor compliance with financial prescripts, Treasury Regulations, and legislative framework.
• Develop, implement and monitor internal control procedure manuals. Monitor policy implementation and put in place internal control measures to manage risks. Evaluate and communicate internal control weaknesses timely to those parties responsible for corrective action. Compile appropriate responses and action plans regarding internal and external audit findings. Report and compile the register of irregular, unauthorised, fruitless & wasteful expenditure. Provide input on the preparation of interim and annual financial statements. Manage finance record services. Manage filing of payment vouchers/documents in the finance registry.
• Provide support to the finance registry officials. Provide a well-structured records classification system. Ensure safe keeping of financial records. Ensure compliance with all applicable legislation and regulation on finance records. Ensure compliance with PFMA, Treasury Regulations, and GRAP standards. Oversee management and reporting of irregular, fruitless and wasteful expenditure (IFWE). Strengthen financial control systems to reduce risk exposure. Support achievement of clean audit outcomes. Facilitation of the risk and audit process. Ensure accessibility of financial records for audit purposes. Assist in the compilation and monitoring of the Audit Intervention Plan. Consolidate progress report on the Audit Intervention Plan.
• Conduct risk assessment for the Chief Directorate: Financial Management. Assist with the development and maintained of the risk register and action plan. Manage all resources of the unit. Set, monitor, and evaluate performance of direct reports in alignment with unit objectives. Allocate work based on staff workload, expertise, and developmental needs. Identify and implement staff development and succession planning initiatives. Ensure compliance with employment equity requirement. Monitor outputs against business requirements and facilitate staff productivity. Implement motivational and reward mechanisms to support high performance. Facilitate effective departmental communication through appropriate structures and systems. Manage unit budget and monitor expenditure in line with prescripts.

go to method of application »

Qualification/s Requirements

• A recognized three-year National Diploma/Degree or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the Finance environment with three (3) years in management or middle management experience. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

• The successful candidate will be responsible for Manage the administration of income tax reconciliation processes. Manage integration of data between different income tax related administration system. Consolidate income tax information on financial system for reconciliation purpose. Undertake effective general ledger reconciliation on taxation. Undertake effective reconciliation of IRP5 and compile the EMP501. Verify and compare actual amount payable to South African Revenue Service and amounts per system used.
• Ensure that the test plan is in place and implemented for both the Biannual and yearend reconciliation. Manage the effective resolution of income tax related enquiries. Monitor the reconciliation process on manually and electronically calculated income tax information. Ensure that all tax general ledger accounts are reconciled monthly. Ensure that garnishee orders reconciliation is done on a monthly basis. Oversee the implementation and maintenance of income Tax management policy and framework.
• Conduct research on latest developments, trends and practices on income Tax management processes and policies. Assist with the compilation and updating of guidelines on income tax administration. Cascade information to line managers with regards to tax related issues. Support the collation and presentation of reports on implications with regard to Income tax policy. Ensure that all SARS tax and GEPF changes are implemented on the system. Manage the administration of manual and electronic Income Tax processes Oversee the collation of all individual information with regards to income tax. Monitor the electronic and manual processing of income tax. Liaise and interact with stakeholders on electronic and manual calculation of Income tax. Ensure timeous resolution on audit queries. Manage the implementation and compliance of multiple incomes fixed tax rates on the System (as per Paragraph 2B of the Fourth Schedule to the Income Tax Act).
• Manage the administration of garnishee orders from SARS. Ensure instructions implemented as instructed by SARS. Ensure maintain of the IT88 and AA88 accounts after every daily and monthly payment runs. Ensure timeous collection of overpayments from SARS. Monitor timeous submission of reports after every payment run (daily & monthly). Monitor control measures over sundry payment and taxation. Ensure compliance with financial delegations, Treasury Regulations, PFMA, Income tax Act and Developmental Policies and GEP law. Report all unauthorized, irregular and wasteful expenditure to a higher authority. Ensure that supporting documents are authorized correctly before processing payments on the system. Monitor updates on Forensic and Fraud prevention Risk register. Ensure timeous payment to avoid interest and penalties.
• Manage all resources of the unit. Set, agree and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that output is achieved against business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

go to method of application »

Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. A relevant National Diploma/Degree (at least 360 credits) will serve as an added advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. knowledge of records management. knowledge of Public Finance & Management Act. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide administrative support to Appeal Board: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for cases at Board Level. Correctly prepared and processed Board packs and distributed with specified time frame. Prepare and distribute Board pack after closing date and no records kept for what is distributed. Prepare and distribute Board packs with numerous errors after closing date and no records kept for what is distributed.
• Monitor, control, account and distribute Appeal cases within Appeal Panel: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for cases at Board Level. Correctly prepared and processed Board packs and distributed with specified time frame. Prepare and distribute Board pack after closing date and no records kept for what is distributed. Prepare and distribute Board packs with numerous errors after closing date and no records kept for what is distributed.
• Client Care Support: All Appeal cases acknowledged and letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members. Second letter of apology sent out after 60 days of receipt of Appeal, escalating overdue matter to management for action. All Appeal cases acknowledged and letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members. Appeal cases acknowledged and letters send out after 10 days from receipt of appeal, ineffective and inefficient document tracking. Put system in place to account for appeal cases, no acknowledgement of receipt send out to appellants.
• Monthly Reports: Monthly report prepared and submitted by month end, clearly demonstrating positive and highlighting challenges for management to action. Monthly report prepared and submitted by the end of month highlighting all the monthly activities with no errors. Monthly report prepared and submitted within one or two days after month end, without errors. Provide administrative support to the unit: Provide office administrative activities. Organize office logistical matters. File audit supporting office correspondence, documents and reports. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office. Order stationery and equipment/appliances for the section.

go to method of application »

Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. A relevant National Diploma/ Degree (at least 360 credits) will serve as an added advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. knowledge of administration procedures. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Records management of preparation of verification files: Verify information supplied by applicants. Prepare verification files for verification team. Monitor and account file movement and distribute files to verifiers or Researchers. Provide and distribute of special pension research. Information to researcher.
• Provide administrative support to the unit: Render administrative support to the verification team. Follow up on cases file not verified. Provide input into the statistics for management decision making. Liaise and interact with relevant organisations to validate information for special pension status determination. Compliance with special pensions and GPAA legislation, regulations, policies and procedures. Dealing with Client services: Acknowledge, respond and resolve client queries, enquiries and complaints within verification. Record Client queries.

go to method of application »

Qualification/s Requirements

• A Grade 12 Certificate/ Matric /Senior Certificate with minimum of 1-2 years’ experience within the Human Resources environment with specific focus on Recruitment, Selection and Placement. A relevant National Diploma/ Degree (NQF6 with at least 360 credits) will serve as an advantage. . Computer literacy that would include a good working knowledge of Microsoft Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: 

• Render administrative support for recruitment: Receipt of applications for advertised positions and correspondence with recruitment agencies handling short listing. Capturing of all applications received. Provide administrative support for the application management process. Provide administrative support for the process of shortlisting. Drafting of offer letters and contracts and liaison with successful applicants on acceptance/non-acceptance which include regret letters. Arrange logistics before, during and after interviews. Administer the process of risk assessments, fingerprint scanning and document verification. Administer the offer process. Ensure that all recruitment documents and files are filed and archived according to prescripts. 
• Support implementation of advertisements and the sourcing of potential candidates: Ensure advert is drafted in correct format. Submit advert on time to DPSA. 
• Provide administrative support to the unit: Perform office administrative activities. Assist with requests for Purchasing Orders. Assist with submitting invoices to Accounts Payable. Organize office logistical matters. File office correspondence, documents, and reports. Draft and type standard correspondence and documents. Completion of forms and documents related to claims, payments, invoices, and consultant fees. Order stationery and equipment for the section.

go to method of application »

Qualification/s Requirements

• A relevant three-year bachelor’s degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the field of Customer Service management with three (3) years in management or middle management experience. Knowledge of GEPF Services and products. Knowledge of GEPF systems and service delivery applications.

Key Performance Areas

• The successful candidate will be responsible for the management of customer relationship in the: Region, which inter alia include but is not limited to: Manage effective operations within the Provincial Office. Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices. Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution. Ensuring continuously updated and relevant SOPs for unit/s under management. Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers. Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates.
• Develop and implement quality assurance and data quality strategies and actions. Ensure the effective and uniform implementation of Standard Operating Procedures, reviewing adherence on an ongoing basis. Submit all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied. Manage the delays in service delivery at all service delivery touch points/channels. Manage the escalation for delays in the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services). Adherence to schedules for mobile and CLO activities. Inform the Communications unit on marketing and branding needs. Ensure effective risk and compliance management within the Gauteng Provincial Office. Manage the Coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements.
• Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office. Promote a corruption free environment and report any breaches you become aware of immediately. Ensure office-based auditing and quality control of processes and procedures, together with the implementation of proper controls in alignment to Walk-in Centre’s SOP. Monitor and control compliance to audit risk findings and action plans. Keep the risk register at the CRMMMF (CRM middle management forum) updated. Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations. Report and discuss all associated risks, incidents and seek guidance from Management (GPAA 16.2).
• Establish and manage relationships with all relevant stakeholders/Clients to support service delivery in the Province: Create, build and maintain partnerships with various internal and external units/stakeholders/clients/service providers to enhance service delivery in line with GPAA strategic objectives. Ensure that there are effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives. Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution; ensure monitoring of resolution and reporting in place.
• Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels in collaboration with Facilities unit. Ensure successful business transformation within Gauteng Provincial Office. Function as a change champion for transformation and communication, motivate and drive change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives in alignment to SOP.
• Provide input to the Strategic management of the Section. Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas. Manage all resources of the Unit. Set agree, and monitor performance of direct reports, check that it is aligned with planned targets.
• Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

go to method of application »

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree or equivalent (at least 360 credits, NQF 6). Minimum three (3) years’ experience in Research and Administration of Special Pensions with 2 years in a supervisory role OR five (5) Years relevant experience within Research and Administration of Special Pensions. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Undertake the coordination of research status determination and verification of special pension beneficiaries.

• Support the development, standardization and implementation of a comprehensive research methodology.
• Coordinate and supervise special pensions research activities on status information.
• Verify and validate information sourced through research.
• Verify information supplied by applicants.
• Ensure that all research is accompanied by reliable supporting documents for evidence.
• Liaise and interact with relevant organs to validate information for special pension status determination.
• Summarise details of applicants for adjudication purposes.
• Ensure that the research’s’ are in line with GPAA/ Treasury strategic objectives.
• Ensure availability and distribution of special pension research information.
• Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries.

Stakeholder Management

• Conduct outreach programme with the regions
• Liaise with local political structures for verification purposes
• Forge relationships with liberation struggle structures and civil society organisation
• Gather historical information to be used as part of special pension repository
• Work closely with Parliamentary Constituency Officers to locate and provide necessary service to prospective applicants and pensioners
• Provide support to organs dealing with plight of liberation struggle veterans.

Ensure preparation of Verification files

• Check information supplied by applicants and that it is in correct files.
• Finalize and prepare verification files and reports
• Safeguard, Monitor and compile records of completed verified files
• Support Manager and Political verifiers on tracing of outstanding information with applicants.

Supervision of the staff

• Allocate work according to skills and competencies
• Manage staff performance
• Develop, train and coach staff
• Maintain discipline
• Provide quarterly and annual reports
• Provide Monthly statistics
• Ensure that subordinates are informed about changes in work environment or management decisions.

go to method of application »

Qualification/s Requirements

• A relevant three-year bachelor’s degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the field of Customer Service management with three (3) years in management or middle management experience. Knowledge of GEPF Services and products. Knowledge of GEPF systems and service delivery applications.

Key Performance Areas

• The successful candidate will be responsible for the management of customer relationship in the: Region, which inter alia include but is not limited to: Manage effective operations within the Provincial Office. Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices. Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution. Ensuring continuously updated and relevant SOPs for unit/s under management. Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers. Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates.
• Develop and implement quality assurance and data quality strategies and actions. Ensure the effective and uniform implementation of Standard Operating Procedures, reviewing adherence on an ongoing basis. Submit all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied. Manage the delays in service delivery at all service delivery touch points/channels. Manage the escalation for delays in the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services). Adherence to schedules for mobile and CLO activities. Inform the Communications unit on marketing and branding needs. Ensure effective risk and compliance management within the Gauteng Provincial Office. Manage the Coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements.
• Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office. Promote a corruption free environment and report any breaches you become aware of immediately. Ensure office-based auditing and quality control of processes and procedures, together with the implementation of proper controls in alignment to Walk-in Centre’s SOP. Monitor and control compliance to audit risk findings and action plans. Keep the risk register at the CRMMMF (CRM middle management forum) updated. Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations. Report and discuss all associated risks, incidents and seek guidance from Management (GPAA 16.2).
• Establish and manage relationships with all relevant stakeholders/Clients to support service delivery in the Province: Create, build and maintain partnerships with various internal and external units/stakeholders/clients/service providers to enhance service delivery in line with GPAA strategic objectives. Ensure that there are effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives. Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution; ensure monitoring of resolution and reporting in place.
• Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels in collaboration with Facilities unit. Ensure successful business transformation within Gauteng Provincial Office. Function as a change champion for transformation and communication, motivate and drive change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives in alignment to SOP.
• Provide input to the Strategic management of the Section. Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas. Manage all resources of the Unit. Set agree, and monitor performance of direct reports, check that it is aligned with planned targets.
• Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

go to method of application »

Qualification/s Requirements

• A relevant three-year bachelor’s degree/National Diploma or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the field of Customer Service management with three (3) years in management or middle management experience. Knowledge of Service centered services. Knowledge of Call Centre performance management. 

Key Performance Areas

• The successful candidate will be responsible for the management of customer relationship in the: Region, which inter alia include but is not limited to: Manage the handling of incoming and outgoing calls: Monitor the application of appropriate actions to effectively control incoming and outgoing calls. Monitor the log-on time and agent’s availability. Manage call queuing time and allocate call to available agent. Oversee and manage the performance report of the call systems and advise the supervisors and agents on areas that still need improvement. Manage random calls to improve quality, minimize errors and track operative performance. Manage proper openings and closing of calls according to call centre process documents. Oversee and manage all complicated queries referred to by supervisors.
• Monitor and manage resources for supervisors and agents to effectively provide solutions to clients. Manage the effective utilization of resources to achieve operational strategic goals. Develop and implement contact centre strategy. In conjunction with the Senior Manager, develop and implement GPAA contact centre strategy that meets organizational objectives and aligns with GPAAs overall strategy. Measure the effectiveness of call centre on an ongoing basis and make recommendations to review and amend the strategy appropriately. Report back to the senior manager and other key internal stakeholders at regular intervals to ensure that strategy is fit for purpose.
• Attend pensioner functions to share information. Manage the implementation of the Call Centre policies and procedures. Monitor guidance in inbound and/or outbound calls to supervisors and agents with appropriate procedures aligned to the Fund policies and procedures. Monitor policies and procedures for areas of improvement and enhanced Customer Centre. Oversee and communicate changes in policies and procedures to the supervisors and staff. Ensure consistent compliance to GPAA policies and procedures, corporate governance and relevant legislation. Build, maintain and manage relationships and operational level agreements with other business units and ensure timeous response to queries forwarded to them.
• Manage and develop staff. Continually strives to up skill and motivate staff through effective leadership, mentoring, coaching and performance improvement and the creation and implementation per individual development plans. Identify development and succession planning requirements. Ensure appointment is in line with employment equity targets/strategy. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts

go to method of application »

Qualification/s Requirements

• A Grade 12 Certificate/ Matric /Senior Certificate with minimum of 1-2 years’ experience within the Human Resources environment with specific focus on Terminations, Appointments and Transfers. A relevant National Diploma/ Degree (NQF6 with at least 360 credits) will serve as an advantage. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Render administrative support on terminations, appointments, transfers and resettlement of staff: Responsible to ensure that employee files are opened, maintained, updated, and closed when necessary. Ensure that all relevant documents are received and if not, do regular follow-ups. Effect appointment, termination, and transfer transactions on Persal. Effect acting allowance for employees acting in higher positions. Extend contracts on Persal and drafting of contracts of employment.
• Capturing of Z102 on PCM. Ensure that all relevant documents for the appointment, termination or transfer of staff are given to the salary section or any relevant section. Ensure that last pay certificate and files are received from previous departments in case of a transfer or send to a new department. Handle client enquiries or escalate enquiry to relevant person. Provide administrative and clerical support to the unit: Perform office administrative activities. Liaise with stakeholders relevant to the office. Prepare documentation for meetings, presentations, and reports.
• Organize office logistical matters. Administer office correspondence, documents, and reports. Draft and type correspondence and documents. Manage the flow of information and documents in the office. Manage communication to and from the office. Processing of forms and documents related to claims, payments, invoices, and consultant fees relevant to the office. Ordering of stationery and equipment File office correspondence, documents and reports.

go to method of application »

Qualification/s Requirements

• A relevant three-year National Diploma/Degree or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the Finance environment with three (3) years in management or middle management experience. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

The successful candidate will be responsible for: 

• Provide risk management services to the ICT Chief Directorate. Provide risk training to the GPAA staff. Monitor compliance regarding risk related matters. Co-facilitate risk awareness programmes with stakeholders. Implement risk awareness programme for the ICT Chief Directorate. Manage centralised risk management software. Provide advice regarding risk related matters and emerging risks. Develop and implement risk action plans for business units to manage risks effectively. Liaise with external and internal auditors. Develop risk mitigation strategies to manage risk exposure. Provide support for the ICT Risk Champions. 
• Monitor and evaluate the management and functioning of ICT operations. Monitor ICT security and standards with all stakeholders (SITA, Service Providers, etc.). Advice on ICT security requirements specifications. Monitor the maintenance of security breach records. Monitor ICT security compliance in all areas. Monitor disaster prevention and recovery processes and backup. Monitor compliance with all ICT procedures, standards, and policies on procurement of ICT equipment. Assess the reliability of existing ICT controls against the required standards. Monitor the ICT systems and controls to identify potential risks. Evaluate identified ICT risks and escalate where required. Communicate with all stakeholders on a regular basis regarding identified risks. Conduct regular ICT security systems audits. Keep abreast of changes in relevant guidelines and other legislation, to make recommendations regarding governance documents may need to be amended. Ensure maintenance of the risk management software, upgrades, engagement with the service provider and/or ICT stakeholders. 
• Manage the implementation of risk methodologies, policies, processes, and framework within the ICT Chief Directorate. Monitor the implementation of the risk management plan and align with the GPAA’s overall outcomes. Monitor the effectiveness of risk mitigation strategies on an ongoing basis and make recommendations to review and amend where required. Ensure that ICT risks are identified and assessed. Facilitate and monitor the implementation of the risk awareness and training plan. Comply with legislation and adjust strategies, plans and procedures accordingly. Identify gaps in policies and procedures and establish mechanisms to alleviate these. Report back to key internal stakeholders at regular intervals to ensure that strategy is fit for purpose. Exercise delegated countersigning authority on the loss control form.
•  Monitor ICT compliance with risk control measures. Monitor patch management of systems, anti-virus and applications. Monitor the upgrading of IT security anti-virus software. Monitor system logs for breaches of security and initiates remedial actions. Monitor the adherence of security standards by all stakeholders. Attend to ICT related committees and provide the required reports to the relevant structure/s. Track and monitor the ICT risk action plans, compliance with the SLAs and key risk and performance indicators. Oversee the training in the use of risk management tools and techniques. Manage the central risk programme. Provide risk assurance on business process. Provide guidelines for ICT to ensure that the Chief Directorate’s strategy incorporates risk management principles. Proactively monitor and manage identified risks to minimise risk exposure. Ensure the undertaking of ICT risk assessments to determine the GPAA’s risk exposure. Report on risk action plans monthly including for Modernisation. Report on key risk indicators and/or performance indicators as required.

go to method of application »

Qualification/s Requirements

• A relevant three year National Diploma/Degree (at least 360 credits). Minimum of 3 years experience in Supply Chain Management environment. BAC secretarial experience will be an added advantage. Computer literacy that includes a good working knowledge of MS Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: 

• Record Bid Adjudication Committee proceedings and maintain records. Customize standard bid submissions. Assist with the administration of the bid adjudication process. File all related BAC records. Maintain mechanical and written records of proceedings-minutes. Arrange meeting venues and bookings for BAC sessions-logistical arrangements. Ensure compliance with National Treasury prescripts and related regulations and legislation.
• Facilitate the timeous publication of BAC packs and related documents on the BAC share drive. Verify accuracy of submitted documents. Develop a BAC pack checklist. Assist evaluation teams with submissions for recommendation to the Bid Adjudication Committee (BAC). Develop and maintain BAC submission templates. Maintain accuracy and consistency of BAC resolutions. Manage BAC statistics regarding resolutions made.
• Manage matters arising on BAC minutes. Implement Bidcom resolutions. Draft BAC Action plans and make proper follow-ups. Trace and follow up memos that need to be signed off. Distribute e-mails and information that is relevant to BAC. Governance of meeting proceedings. Ensure that all BAC proceedings declarations are recorded. Check the quorum requirements of meeting proceedings. Ensure that all members are properly appointed before they assume duties. Co-ordinate compliance requirement in relation to urgent meetings and sessions

go to method of application »

Qualification/s Requirements

• A relevant 3-year tertiary qualification (N Dip/B Degree/B Tech) (at least 360 credits) or relevant qualification coupled with three 3-5 years’ experience in Fleet Management. With Two years supervisory or junior management experience. Knowledge of Transport policy Regulations. 

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Implement policies, plans and SOP for fleet management:

• Liaise with external stakeholders to track developments within the Public Transport environment and make recommendations to improve the effectiveness and efficiency of the GPAA Fleet Management function.
• Contribute to policy development, reviews and monitor implementation.
• Monitor and communicate internal policies and control measures for fleet management.
• Implement agreed risk management plans on issues related to Fleet Management.
• Provide guidelines at all times with regards to fleet management practices.
• Liaise with service providers in accordance with service level agreements.
• Liaise with the Department of transport (DOT), Gauteng Department of Road, Transport, Traffic and Licensing Department and National Treasury.

Facilitate the coordination and use of department vehicles:

• Measure the effectiveness of the GPAA fleet operations on an ongoing basis and make appropriate recommendations.
• Monitor that all drivers of the departmental vehicle comply with the Road traffic laws and regulations and operate the vehicle with care.
• Monitor that all passengers conveyed in the government vehicle are authorized to travel in the vehicle.
• Check that the logbook is properly completed at the beginning of and at the end of every journey.
• Ensure that the drivers of the vehicles have valid drivers’ license and PDP where applicable.
• Check that the logbook, petrol or toll cards and vehicle keys are kept safe at all times.
• Validate all fuel, tolls and maintenance transactions to validate authenticity prior payment.
• Trace and present traffic fines to the applicable vehicle driver.
• Monitor that the driver reports motor vehicle accidents within prescribed time frames.
• Ensure that pre and post trip vehicles inspections are conducted.
• Report on usage of GPAA Fleet vehicles.

Facilitate the continuous maintenance of the departmental fleet:

• Coordinates the servicing of vehicles in accordance with their maintenance schedule.
• Check that departmental vehicles are licensed and roadworthy at all times.
• Check that departmental vehicles are adequately insured at all times.
• Collaborate with Assets Management regarding the disposal of vehicles.
• Liaising with service providers who supply customized Fleet Management and maintenance services.

Administration of subsidized motor scheme:

• Participate in the GPAA Transport Committee meeting.
• Facilitate the evaluation of all subsidised motor vehicle applications in accordance with applicable policy and procedure.
• Follow up to ensure that all vehicles are acquired through the approved RT contract.
• Verify the utilization of vehicles and ensure that all entries in log sheet are accurate and legible.
• Monitor that fuel and kilometer claims are submitted by the due date.
• Liaising with service providers who are appointed in accordance to RT Transversal Contracts. 

Management and development of staff:

• Manage the performance of the unit which involves coaching, mentoring and take corrective action where required, develop performance standards and evaluate team and individual.
• Monitor staff regarding human resources such as leave, recruitment and grievances.
• Compile work plans for the section including the consolidation of operational plans into the directorate’s overall work plan.
• Provide effective communication to staff.
• Identify skill gaps and required training interventions.

Monitor the utilization of pool vehicle by MMS and SMS:

• Ensure that Managers who are allocated a motor vehicle allowance have the vehicle or a substitute available for official trips at all times.
• Follow up to make sure that Managers provide free transportation to official passengers, to the same destination, on an official trip.

go to method of application »

Qualification/s Requirements

• A Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. A relevant National Diploma/ Degree (at least 360 credits) in Finance/ Supply Chain Management will serve as an added advantage. Computer literacy that includes working knowledge of MS Office products. Knowledge of Administration of assets. Knowledge of Project Management. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Barcoding of assets and updating asset register. Barcode items for identification purposes. Capture additions to the system. Capture assets movement on the system. Capture locations and responsibilities. Perform Physical asset verification and condition assessment.
• Conduct physical asset verification. Sub-asset list signed by responsible officials in allocated locations. Conduct condition assessment. Provide administrative support in the asset disposal. Record absolute, redundant and unserviceable asset. Conduct asset disposal via method approved by Asset disposal Committee. Capture the disposals on the register. Asset Depreciation and reconciliation.
• Run monthly asset depreciation. Prepare monthly reconciliation. Provide administrative support to the unit. File office correspondence, documents and reports. Generate sub asset register and update the assets register. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the Office. Order stationery and equipment for the section.

go to method of application »

Qualification/s Requirements

• A Grade 12 / Senior certificate with minimum of 1–2 years’ experience within the relevant environment in the administration of Employee Benefits environment. A recognized National Diploma (at least 360 credits) will serve as an added advantage. Computer literacy that includes working knowledge of MS Office products. Knowledge of GEPF services and products will be an advantage. Knowledge of Employee Benefits. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Administer Injury on Duty processes and activities. Open new (CP) Civil Pensions files. Report daily statistics. File documentation on files correctly. Verify all incoming documents for completeness. Verify all new IOD awards. Capturing of award. Type and send correspondence for outstanding documents from employers/members and compensation Fund. Communicate with stakeholders regarding changes of their pension. Handle internal and external enquiries. Administer and process IOD Claims.
• Capture payments, which include arrears as well as new and old payments. Process continuation of children’s pensions and create arrears thereof. Processing of re-calculations and the arrears payments (superseding awards, life certificates and old cases). Administration of rejected and redirected IOD Claims. Interpret and apply directives policies and rules (COIDA). Liaise with other business units, external organizations and clients. Preparing system reports on the IOD liabilities and submit to the finance team monthly.