Administrative Officer: Payments Confirmer at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in Finance Management or relevant qualification (at least 360 credits, NQF 6) with two-three (2-3) years’ relevant experience in Payments’ environment of which 1 year is in a supervisory role OR Five (5) years relevant experience within the payments’ environment. Computer literacy that would include a high level of proficiency in Microsoft products. Knowledge of Client Relations Management. Knowledge of Public Finance Management Act (PFMA).

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Provide support to the supervisor on the implementation of Special Pensions payment related directives.

• Review payment documentation before capturing payment instruction as per standard operating procedure (SOP)
• Generate or confirm payment in line with the approved case
• Ensure accuracy of banking details before capturing on system
• Assist the Supervisor in identifying errors for corrections
• Assist supervisor in resolving Audit findings.
• Assist in dealing with payment queries and enquiries

Administration support to payment section

• Assist in the implementation of the pensioner maintenance.
• Validation and confirmation particulars of beneficiaries.
• Validate information on payment instructions.
• Ensure that the payment letters are issued promptly to the newly admitted pensioners and beneficiaries.

Resolve problems relating to Tax SARS Directive by monitoring and resolve SARS directive interface for:

• Tax Directive feedback on processed payment payments.
• SARS Directive response received from SARS.
• Forward relevant SARS responses to the clients.
• Safekeeping of payment files in payment section.
• Contact claimants to follow up on outstanding payment documentation.
• Assist in the implementation of the activation of suspended life certificates.
• Assist in the identification of incorrect pensioner records and escalate for corrections

Supervision of the staff

• Allocate work according to skills and competencies of subordinates.
• Manage staff performance.
• Develop, train and coach
• Maintain discipline
• Ensure that subordinates are informed about changes in work environment or management decisions.