Administrative Officer: Injury on Duty at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A relevant National Diploma/ Degree within the Social Sciences (at least 360 credits). Minimum of 2-3 years experience within the relevant environment with one year supervisory experience OR 5 years relevant experience within the relevant environment. Computer literacy with working knowledge of Ms Office products. Knowledge of Civil Pension Software (CIVPEN), Workflow and Portal. Knowledge of Employee Benefits, GEP Law.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Administer and Authorise Injury on Duty processes and payments.

• Checking of new opened CP files.
• Effective compilation of statistics.
• Ensure that all documentation on files are verified, checked and correctly captured.
• Check correspondence for outstanding documents from employers / members and Compensation Fund.
• Handle enquiries.

Access, Process and Validation of Payments.

• Confirm all payments, which includes arrears as well as new and old payments.
• Confirm Life certificates arrears.
• Check all recalculations.
• Confirming of pension benefits of a complex nature.
• Effective administration & payment of IOD Claims.
• Administration of Redirected IOD Claims.
• Interpret and apply directives, policies, and rules of COID Act, DPSA guideline, PFMA.
• Liaise with other business units, external organisations and Clients through checking of typed correspondence.
• Handle enquiries from internal and external stakeholders.

Administration of the Unit

• Develop, train and coach staff.
• Maintain discipline.
• Ensure that subordinates are informed about changes in work environment or management decisions.
• Allocate work according to skills and competencies of subordinates.