Administrator: Appeals at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years’ relevant experience. A relevant National Diploma/Degree (at least 360 credits) will serve as an added advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. knowledge of records management. knowledge of Public Finance & Management Act. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide administrative support to Appeal Board: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for cases at Board Level. Correctly prepared and processed Board packs and distributed with specified time frame. Prepare and distribute Board pack after closing date and no records kept for what is distributed. Prepare and distribute Board packs with numerous errors after closing date and no records kept for what is distributed.
• Monitor, control, account and distribute Appeal cases within Appeal Panel: Correctly and efficiently prepare Board packs, referenced and system updated correctly, distributed within a day also measure in place to account for cases at Board Level. Correctly prepared and processed Board packs and distributed with specified time frame. Prepare and distribute Board pack after closing date and no records kept for what is distributed. Prepare and distribute Board packs with numerous errors after closing date and no records kept for what is distributed.
• Client Care Support: All Appeal cases acknowledged and letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members. Second letter of apology sent out after 60 days of receipt of Appeal, escalating overdue matter to management for action. All Appeal cases acknowledged and letters send out to appellants, cases recorded and system updated accordingly, files distributed and accounted for to panel members. Appeal cases acknowledged and letters send out after 10 days from receipt of appeal, ineffective and inefficient document tracking. Put system in place to account for appeal cases, no acknowledgement of receipt send out to appellants.
• Monthly Reports: Monthly report prepared and submitted by month end, clearly demonstrating positive and highlighting challenges for management to action. Monthly report prepared and submitted by the end of month highlighting all the monthly activities with no errors. Monthly report prepared and submitted within one or two days after month end, without errors. Provide administrative support to the unit: Provide office administrative activities. Organize office logistical matters. File audit supporting office correspondence, documents and reports. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office. Order stationery and equipment/appliances for the section.