Administrator: Installations - Centurion at Momentum

Role Purpose    

• Accurate administrative function for the installation of New Business and Benefit Improvements, according to relevantservice level agreements, onto the Momentum Corporate operating system. The purpose of which is to allow effectiveexecution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience.

Requirements    

• Matric or related qualification
• 3 years of related experience (employee benefits)
• Orbit experience preferably

Duties & Responsibilities    

• Receive, manage and assemble data to determine the accuracy of information to be loaded onto the system.
• Timeously liaise with relevant stakeholders to obtain information to allow scheme installations/benefit improvement to the system within SLA.
• Accurate installation of New Business and Benefit Improvements to the operating system within SLA.
• Liaise with internal and external stakeholders in respect of data loaded to the system to obtain client approval and/or changes required.
• Accurately completing the first reconciliation of newly installed schemes to allow the first contributions to be banked.
• Accurate and timeous handover to administration teams to allow a seamless transition for clients, thereby enhancing the overall client experience.
• Self-management of personal and work queues and administrative related processes stemming from new installations or benefit improvements.
• Dealing with client requests in a competent, efficient and professional manner.
• In conjunction with the Administration Manager be accountable for the coordination of service delivery bothinternally and externally.
• Support the Administration Manager that enables efficient and effective client service.
• Ensuring all risks are mitigated and escalated where necessary.
• Effectively utilizing IT systems to ensure accuracy of documentation.
• Maintaining broad product knowledge to effectively and accurately respond to customer complaints.
• Contribute to the process of developing client service standards to ensure clients receive clear and accurateinformation and are kept informed at all times.
• Make recommendations to improve client service and fair treatment of clients.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and providesexceptional client experience.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
• Positively influence and managechange and offer specialistsupport where required.
• Participate and contribute to aculture of work-centric thinking,productivity, service delivery andqualitymanagement.
• Take ownership for driving career development.

Competencies    

• High level of written and verbalcommunication skills
• Ability to work autonomously
• Strong organizational skills
• Commercial thinking and business acumen
• Client commitment
• Collaboration
• Self-awareness and insight
• Diversity and inclusiveness
• Interpersonal Relationship