Administrator - Inventory.Commercial Operations SA at MTN

Mission/ Core purpose of the Job:  (Short description)

• To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels. 

RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

Management of Inventory Stock

• Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
• Responsible for receipt and dispatch of stock
• Ensure adherence to all PPP’s across the functional areas

Compiles Stock Reports 

• Responsible for Housekeeping within Inventory Department
• Responsible for and controls Security for the entire Inventory process
• Apply first-in, first-out principle in Inventory control
• Responsible for physical receipting of Stock and all associated Documentation
• Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
• Responsible for POD’s retrieval
• To clean and clear stock interfaces
• Accountable for management training and OBF
• Technical returns and receipts of technical repaired phones

Reporting

• Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

QUALIFICATIONS
Minimum Requirements  
Education:

• Matric/ a Diploma

Experience:

• Customer Service
• Proficient in MS Excel (Pivot)
• Computer literate
• Stock control experience
• Stock control, fulfillment and distribution experience
• Training:
• Products and Services
• Systems training