Administrator (ISP) at Faircape Group

Duties will include but are not limited to:

• Drafting of correspondence
• Processing of new fibre online applications
• Liaising with clients regarding the installation of the fibre application
• Liaising with various providers for fibre installations
• Scheduling IT Technicians and arrange deliver of routers and connections of fibre
• Processing of fibre contract cancellations
• Processing of clients upgrades or downgrades in packages
• Responding to customer emails and queries via ticketing system
• Send sms or email notices to clients with regards to scheduled or emergency maintenance or downtime
• Compiling of weekly and monthly reports

Stock control

• Point of contact for management and key stakeholders
• Ensure effective running of administrative tasks in the department
• Provide excellent customer service by ensuring all processes are managed within customer expectation

Requirements
Qualifications:

• Matric

Experience:

• 3 years proven experience as an Administrator
• Previous experience working for an Internet Service Provider (ISP) in an administrative capacity would be advantageous

Skills and Attributes:

• Advanced Computer skills (experience in Google drive, docs, sheets advantageous)
• Proven organizational and administrative skills
• Professional communication skills – both verbal and written
• Customer service orientated
• Neat in appearance
• Self motivated and strives for excellence
• Excellent interpersonal skills
• Responsible, accountable and dedicated
• Be able to work in a team and individually
• Excellent attention to detail
• Critical thinker
• Basic technical knowledge of terminology and equipment used in an ISP environment would be advantageous

Specific Requirements:

• Clear health record
• Clear criminal record
• Only applications with written references will be considered

Applicants will be required to reside within the Southern Suburbs or surrounding areas.