Administrator (IT) - ICT Division at Fidelity Services Group

Job Description: Administrator (IT) 

The Function is responsible for all admin functions in the Mobile management department and includes the following responsibilities: 

• IT Reception 
• Ordering office supplies 
• Handling processing payroll orders for the IT department 
• Collecting cell phones and ensuring they are delivered to the right branches. 
• Support mobile team in daily tasks 
• Coordinate the proper disposal of cell phones and ensure the return of all devices to the office following upgrades 
• Assisting in employee terminations to ensure the retrieval of any Fidelity cell phone devices provided, if applicable 
• Provide assistance in verifying the activation status of phone lines and ensuring ongoing usage of phones within the business 
• Assisting IT department with asset management 

Key Responsibilities: 

• Answer and direct phone calls and emails in a professional manner 
• Ordering stationery and refreshments 
• Making sure IT office and storeroom is up to standard 
• Process and track payroll orders and maintain accurate records 
• Perform administrative tasks as assigned 
• Assisting with the cell phones/data devices in and out of the office 
• Assisting Mobile admin team with daily duties so that and ensure continues support in the department 
• Loading mobile data/minutes as per request via mail/Helpdesk 
• Dispatch and receive cell phones form and to end users 
• Keeping record of all new and old devices 
• Making confirmation calls for record keeping
• Management of incoming and outgoing stock deliveries for all mobile devices 
• Managing stock control received from procurement