Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Reporting to the Operations Manager
- The above position is vacant at our Parow Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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Reporting to the Counting House Manager
- The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
- Must be able to work at night
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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Experience, Requirements and Qualifications:
- PSIRA Grade A/B registration and Accreditation
- Matric certificate (Grade 12)
- No criminal record or any pending cases
- At least 8-10 years’ experience in the Operational Security industry.
- Computer literate and proficient on all Microsoft programs.
- Valid driver’s license with own reliable transport.
- Knowledge of business process, function and acumen.
- Has a good command of the English language both written and verbal.
- Excellent communication skills and the ability to work well with people at all levels are essential.
- Operational experience in numerous fields within the Security Industry, especially Guarding.
- Finance understanding and knowledge of excel.
- Knowledge of ISO 9001:2000 Quality Management and requirements.
- Must have knowledge of:
Labour Relations Act
- Sectorial Determination
- Basic Conditions of Employment Act (BCEA)
- PSIRA
- FAMS
- S.O. Standards
- Occupational Health & Safety
- Firearm Competency – Business Purpose.
- Should reside in the George Area or willing to relocate.
Job Description: (Not totally inclusive)
- Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.
- Oversee all staff, budgets and operations of the respective business area.
- The formulating of overall strategy, managing people and establishing policies and procedures.
- To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
- Researching and identifying growth opportunities to ensure growth and profit rising.
- Engage with current and potential clients in order to market and sell an end to end integrated solution.
- Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
- Set and manage goals for new business.
- Financial management of business.
- Ensure that feedback on projects is always provided to Regional Executive.
- Overseeing daily business operations and ensuring compliance to contractual requirements.
- Develops, reviews, updates and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth.
- Training lower level managers and staff. Ensuring subordinates are in line with company policies and procedures.
- Creating, managing budgets, optimize expenses, improve revenue, identify and manage risks.
- Oversee recruitment and training of employees.
- Evaluate and improve, performance and productivity.
- Evaluate and improve financial performance.
- Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
- Generating reports and giving presentations.
- Coordinating divisional department activities.
- Prepare and present daily, weekly and monthly reports for superiors.
- Consistently provide strong leadership to business, management team and employees by communicating vision, strategy, direction.
- Ensure compliance with regulated Legislation and Acts.
- Customer satisfaction reports.
- Ensure all clients are services as per Contractual requirements.
- Maintain High Risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk.
- Develop and maintain training of subordinates, through formal training and direct mentoring.
- Ensure all major Special Projects / events are organized.
- MANCO requirements feedback.
- Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised.
- Complete Fleet schedule, including technology installed and site deployed, asset management.
- Complete Firearms schedule, including responsible Managers and allocated staff utilising firearms, asset management.
- Ensure all monthly reports are verified and signed off per division. Monthly feedback to be provided at MANCO, Executives and COO.
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Reporting to the Counting House Manager
The above position is vacant at our Parow Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to work at night
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
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Reporting to the Branch Manager
- The above position is vacant at our Worcester Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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The overall purpose of job:
- To sell our commercial division products to new and existing commercial / industrial and corporate clients to meet and exceed the required revenue and client targets
- Senior consultants are expected to source and develop strong relationships with Commercial, Industrial and Corporate clients.
Duties and Responsibilities:
- Build relationships with and sell to existing FADT commercial clients
- Sell to new potential FADT commercial, industrial corporate clients
- Prepare and present quotes and if applicable contracts as per above requirement
- Complete all related administration
- Attend site meetings as necessary
- Prepare and present weekly sales reports
- Senior Consultants are expected to Coordinate Projects, Integrate various technologies, Prepare proposals and presentations
Minimum Requirements:
- Matric or equivalent
- Valid Driver’s Licence
- Own reliable vehicle
- Previous sales experience (Residential or Commercial would be an advantage)
- Product knowledge on Intruder essential, advantage on CCTV, Fire Systems & Access Control
- Sales qualification would be advantageous
- Proof of previous sales to target
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Requirements
- School Qualification.
- Qualified i.e. Trade test passed for petrol and diesel mechanics.
- 5-8 years Mechanical experience in both petrol and diesel vehicles.
- A good understanding of Workshop consumables and vehicle parts.
- A thorough understanding of workshop environment.
- Fault diagnostic experience – crucial.
- Have Auto Electrical experience.
- Driver’s license and own transport essential.
- Own reliable transport.
- Clear Criminal Record.
Key responsibilities:
- Services and repairs on all company Vehicles
- Standby duties/ after hours with the odd occasional.
- To manage or do services on all Company Vehicles out of guarantee.
- To manage or do all repairs/maintenance on Company Vehicles efficiently and promptly in conjunction with Fleet Manager.
- To advise the Fleet Manager on all difficulties/ problems if repairs / maintenance cannot be done.
- Report all major repairs required to the Fleet Manager for approval.
- To take all Vehicles for a “test drive” after repairs / maintenance have been done.
- To do standby repairs / maintenance after hours and over weekends (designated mechanics only) or as per arrangement.
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PURPOSE:
- The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.
Your job description encompasses, but is not necessarily, limited to the following:
Requirements:
- Matric (Grade 12)
- Great communication skill (English, Afrikaans)
- Very strong administrative and computer skills
Key Performance areas:
SALES SUPPORT
- Receiving of feedback from Sales consultants regarding the outcome of appointments daily
- Capture and record all relevant information on sales systems and update the call status accordingly
- Handling of red flags and resolution of related sales complaints
- Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
- Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
- Obtain quote value for reporting
- Creating leads to be process paperwork
VERIFICATION OF DATA
- Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
- Ensure correct DOA levels have been signed off for contracts and quotes.
CREDIT VETTING AND DIRECT SALES
- Load lead onto the sales system
- Record the receipt of the application on the control sheet
- Check and copy submissions
- Ensure that the applications received meet the minimum standards
REPORTING AND COMMUNICATION
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure that information is communicated in a timely and accurate manner to all team members
CREATING OF PO REQUISTIONS AND RECEIPTING
- Receive quotes from District Sales, technical and Community Development team for purchasing of goods
- Ensure DOA signs off for approval
- Create requisition on SAP system or financial system
- Ensure PO is generated and submitted to supplier by procurement department
- Receive Goods delivery note and invoice for receipting
- Inform accounts payable to make payment to supplier once receipting of invoice is processed
- Follow up with Suppliers for outstanding PO`S generated
GENERAL
- Have knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
- Filling, faxing, ordering of stationary and all other office duties
- Adhere to shift roster and office hours
- Emails to be processed daily (up to date by COB)
- Assisting with other ad-hoc tasks , analysis and projects as and when required by Management
Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon targets
- Meeting and keeping on agreed upon targets – performance
- High standard of service must be upheld
- Ensure SOX compliance at all times
- Ensure that the Big 5 principles are upheld at all times
Not limited to the following (Receptionist duties):
- ADHOC Duties:
- Support and assist special projects initiatives
- Maintain branch statistical information
- Seller Administration support and processing of sales
- Branch Customer Support and query resolution in sales and technical
- Internal process coordination of sales and technical productivity
- Contracts administration quality check and submissions
- Collect and collate daily and weekly activity report
- Make sure that all appointments are kept and that all the necessary resources are available
- Schedule jobs with clients and technicians (Internal and external)
- Liaise with Sales Representatives on all installation requests
- Assist walk-in clients with general requests
- Answering of the telephone line
- Liaising with sellers and technicians
- Floor sales
- Taking and processing of payments
- Interface with Clients at all levels
- Handling Client Complaints and Resolve Such
- Taking messages for Staff
- Loading contracts
- Updating job register
- Ensuring OTC loads current contracts
- Ensuring ADDS Report is correct
- Booking CONSULTANTS diaries
- Clearing CONSULTANTS dairies
- Be able to do PowerPoint presentation
- Customer Service
- Organizing Skills
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Purpose:
- responsible for the efficient running of all the Bulk Load CIT supply chain functions through the effective management of performance and productivity of our Bulk Load Teams, to reduce risk and improve overall efficiency.
Minimum Requirements:
- Excellent communication skills
- Matric certificate or equivalent
- PSIRA Certification
- A clear criminal record
- Computer literate and proficiency in Microsoft Word, Excel and Outlook
- At least 3 years’ experience in the CIT environment will be an advantage
- Must be willing to work overtime when required
- Must have his own vehicle (Fully roadworthy) and legitimate driver’s license
Key Performance Areas (not totally inclusive):
- Obtain and coordinate daily schedule details between the branch and the bank marshal.
- Ensure that sufficient security checks are done before vehicle departure.
- Implement and ensure measurable risk mitigating steps are performed by the bank marshal and crew
- Manage and ensure that the required equipment and process are in place and adhered to for effective operational output
- Adherence to plans and timelines
- Manage deviations and implement remedial steps where needed.
- Provide leadership and guidance to Bulk Cash Supervisors
- Scheduling of staff
- Manage attendance and do over all leave planning
- Time management
- Establish and maintain communication channels with local bank officials
- Regular visits to sites.
- Be aware of daily schedules, all eta’s and ensure alignment with bank officials
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Purpose:
- responsible for the efficient running of all loading and off-loading activities in 3rd party loading bays, including the operational readiness and compliance to the company’s risk mitigation rules for each vehicle visiting the branch.
Minimum Requirements:
- Excellent communication skills
- Matric certificate or equivalent
- PSIRA Certification
- A clear criminal record
- Computer literate and proficiency in Microsoft Word, Excel and Outlook
- At least 3 years’ experience in the CIT environment will be an advantage
- Must be willing to work overtime when required
- Must have his own vehicle (Fully roadworthy) and legitimate driver’s license
Key Performance Areas (not totally inclusive):
- Manages the crews entering the Cash Centre loading bay iro. Planning, organising, leading, control, including time management and process flows.
- Adhere to company policies and procedures iro. Bulk banking and clearances and report inconsistencies to management
- Controls access to the loading bay area to ensure no unauthorised person enters the area.
- Monitors loading of cash bags into the vehicle until finalisation
- Ensure that all cash bags are loaded into the respective vaults and that the risk is spread across the vehicle’s capacity as per standing Operating Procedures.
- All team members to be present when loading and off-loading takes place
- Monitors the off-loading of vehicles until finalisation. Check that all vaults are empty.
- Inspect vehicle’s operational readiness before departure. Confirm all security devices in place and in working order.
- Records actual vehicle arrival and departure times.
- Ensure adherence to vehicle limits
- Confirm that all escorting and support measures are in place at time of departure.
- Keep the bank officials and Fidelity management informed of any changes to schedules.
- Be aware of daily schedules, all eta’s and ensure alignment with bank officials
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Minimum Requirements:
- Minimum Matric Certificate
- Minimum 3 years of billing experience essential
- SAP Billing experience essential
- Computer Literate – excel essential
- Resides in or around the Boksburg/Benoni area
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent telephone skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Process invoices daily/weekly/monthly
- Proactive identification of simplification/automation opportunities
- Process credit memos
- To participate in various ad-hoc projects where necessary
- Preparation of Billing reports
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Job Description: Administrator (IT)
The Function is responsible for all admin functions in the Mobile management department and includes the following responsibilities:
- IT Reception
- Ordering office supplies
- Handling processing payroll orders for the IT department
- Collecting cell phones and ensuring they are delivered to the right branches.
- Support mobile team in daily tasks
- Coordinate the proper disposal of cell phones and ensure the return of all devices to the office following upgrades
- Assisting in employee terminations to ensure the retrieval of any Fidelity cell phone devices provided, if applicable
- Provide assistance in verifying the activation status of phone lines and ensuring ongoing usage of phones within the business
- Assisting IT department with asset management
Key Responsibilities:
- Answer and direct phone calls and emails in a professional manner
- Ordering stationery and refreshments
- Making sure IT office and storeroom is up to standard
- Process and track payroll orders and maintain accurate records
- Perform administrative tasks as assigned
- Assisting with the cell phones/data devices in and out of the office
- Assisting Mobile admin team with daily duties so that and ensure continues support in the department
- Loading mobile data/minutes as per request via mail/Helpdesk
- Dispatch and receive cell phones form and to end users
- Keeping record of all new and old devices
- Making confirmation calls for record keeping
- Management of incoming and outgoing stock deliveries for all mobile devices
- Managing stock control received from procurement
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The main purpose of the position job is to provide an administrative service to the financial function of the Security division and to ensure that the Client’s as well as the Operations needs are always efficiently and professionally met, the main focus will be on compliance and recon.
Job requirements:
Qualifications and expertise required:
- Grade 12/Matric
- A Financial Diploma/Degree will be advantageous.
- 2 to 3 years Administrative | Financial experience
- Driver’s License with proven driving experience
- MS Office | Computer literacy
- SAP PtP experience
- Should reside in the Secunda area/Willing to relocate at own cost.
Job specific experience required:
Maintain an accurate Master compliance file (service provider personnel).
- Updating and distribution of control documents
- Recording of deviations to approved deployment | matrix
- Taking notes / minutes of meetings / compiling the necessary documentation
- Effective handling and managing of enquiries
- Effective office administration
- Liaison with other business units and service providers
- Provide admin support to Security department
- Document handling and management, including the typing of documents
- Handling of sensitive / confidential information
- Always promote positive image of company
- Maintain effective follow up system
- Administer and maintain records management
Functional competencies:
- Excellent communication skills
- Prioritising and control of workload
- Must be able to communicate, liaise and work with all levels, internally and externally
- Network with the rest of the team and other stakeholders
- Develop and maintain effective relationships (internally and externally)
- Maintain a good follow-up and office administrative system
- Must be able to work under pressure and meet deadlines
- Detail orientation / Accuracy and attention to detail
- Problem solving skills
- Proficient written and verbal communication in English
- Effective time and office management
- Sound administrative skills
- Aptitude for working with customers
Person attributes
Competencies (skills, knowledge and characteristics).
- Sense of urgency and able to work under pressure
- Assertiveness / Decisiveness
- Creativity
- Resilience
- Enthusiasm
- Cooperativeness
- Self-discipline
- Team Player
- Self-Starter
- Ability to work independently
- Professionalism
- Strong customer centric orientation
- Time management skills
- High ethical standards and Integrity
- Advanced administrative skills
- Effective report and record keeping
- Good verbal and written communication skills
- The ability to work under pressure
- Commitment and ownership
- Proven track record of high performance
- Telephone and e-mail etiquette
- Proactive and flexible
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Position Summary:
- The Fleet Administrator will be responsible for managing all aspects of our company's fleet of vehicles, including maintenance, inventory, tracking, and reporting. The ideal candidate will have strong communication skills, the ability to multi-task, and experience working in a fast-paced environment.
Key Responsibilities:
- Maintain accurate records of all company vehicles, including registration, insurance, and maintenance history
- Schedule and coordinate regular maintenance and repairs for all fleet vehicles
- Track and report on fuel usage, mileage, and other key performance indicators
- Monitor and manage inventory levels of supplies and equipment for fleet vehicles
- Coordinate vehicle replacements and disposals as needed
- Ensure compliance with all local, state, and federal regulations related to fleet operations
- Develop and maintain relationships with vendors and service providers
- Provide support and assistance to fleet drivers as needed. Management of traffic fines
Qualifications and experience:
- Matric
- 2+ years of experience in fleet management or a related field
- Proficient in Microsoft Office Suite and fleet management software
- Compliance of policies and procedures
- Excellent communication and interpersonal abilities
- Knowledge of vehicle maintenance procedures and best practices
- Ensure all vehicles are licensed on time
Method of Application
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