Administrator: Legal Support - Tax Court Litigation Unit at The South African Revenue Service (SARS)

Job Purpose

• To provide administrative support within the legal function and provide supportive information in order to enable execution of core legal processes.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Higher Certificate in Office Administration / Business Management (NQF-5) AND 2 years' experience in a Legal / Tax environment.

Alternative Minimum Experience:

• Senior Certificate (NQF 4) with 3 years’ experience in a Legal / Tax environment.

Minimum Functional Requirements

Job Outputs:

Process

• Apply procedures in order to deliver set objectives to the best advantage of the functional work area.
• Assist with functional and administrative tasks and procedures relating to the functional area.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Follow up on outstanding documents or payments.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Maintain professional interaction and ensure ethical dealings with stakeholders at all times.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
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Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering excellent service that is consistent and in line with SARS service delivery standards.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Teamwork
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Legal Administration
• Legal Knowledge and Knowledge of Ethics
• Legal Records and related Systems
• Quality Orientation
• Reporting
• Service Delivery
• Standard Operating Procedure and Compliance

Deadline:18th February,2026