Administrator – Saldanha at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12
• Minimum 3 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)
• Experience using Listener & SAP

Responsibilities and Duties:

1. Sales Support

• Receive contracts
• Check contract to ensure that they have been completed correctly
• Submit contracts to Cape Town office for processing
• Receive, resolve and resubmit rejected contracts
• Assist with other Sales related Administration as and when needed
• Distribute faxes received to the Sales Consultants
• Filing all sales admin documents
• Answer all calls received timeously
• Assist with other Ad-hoc duties as and when required
• Assist with capturing feedback

Customer Interaction & Credit Control:

• Answering Switchboard and direct calls
• Customer liaison and telephonic enquires
• Attend to visitors and job applicants calling at the office
• Assist and follow up on all quires received point to point
• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system.

Technical Support: 

• Booking of technicians when required.
• Assists technicians will queries and looking up details
• Assists technicians by putting them on test
• Assist client with general technical queries