Administrator (Senior) at Discovery Limited

Key Purpose

The main purpose of this role is the administration of all Discovery Invest products, including but not limited to credit control, servicing, payments and handling telephonic queries from policyholders, financial advisors and franchises.

Areas of responsibility may include but not limited to

• Administration of all Discovery Invest products
• Handling telephonic queries from policyholders, financial advisors and franchises
• Liaising with clients and franchise in obtaining outstanding requirements
• Relationship building with financial advisors and internal and external colleagues /clients
• Statistics of workloads
• Assisting with testing and system implementations

Personal Attributes and Skills

• Questioning techniques
• Customer service orientation
• Conflict handling
• Good communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Commitment
• Time management skills

Education and Experience

• Matric
• Degree or relevant industry related qualifications
• 2-5 years Administration experience within LISP Industry
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the Lisp industry and retirement products
• Experience in Employee Benefits Administration
• Experience using the following systems is an added advantage:
• Paradigm
• Compass

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.