Administrator: Service Advisor (Non - Technical) at Motus Holdings Limited

Specific Role Responsibilities

Operational:

• To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorisations,ect.
• To ensure accurate 'verbatim' customer information to uphold FRFT.
• To maintain customer database with contact details and information.
• To assist dealership in achieving industry standards of process effeicency. 
• To maintain and further develop own personal knowledge base in order to remain up-to-date.

Customer focus:

• To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
• To maximise customer awareness of all products and services available. 
• To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat.
• To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel valued.
• To create collaborative internal and external partnerships in order to expedite service delivery.
• To take the initiative and exceed customer satisfaction, even in the face of setbacks or obstacles.
• To liaise and interact with the customers accurately in order to completely understand and comprehend their service needs.
• To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional requirements.
• To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary. 
• To ensure costumer complaints are effectively managed via CRM' systems.

Qualifications and Experience

• Grade 12 / Matric (essential)
• Audi Group South Africa product knowledge.
• Internal procedures and process.
• Basic technical understanding & background.
• Basic mathematical knowledge (numeracy).
• Additional language would be an advatage .
• 2-3 yrs In automotive service Industry.