Job Openings at Motus Holdings Limited

Specific Role Responsibilities

Operational:

• To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorisations,ect.
• To ensure accurate 'verbatim' customer information to uphold FRFT.
• To maintain customer database with contact details and information.
• To assist dealership in achieving industry standards of process effeicency. 
• To maintain and further develop own personal knowledge base in order to remain up-to-date.

Customer focus:

• To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
• To maximise customer awareness of all products and services available. 
• To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat.
• To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel valued.
• To create collaborative internal and external partnerships in order to expedite service delivery.
• To take the initiative and exceed customer satisfaction, even in the face of setbacks or obstacles.
• To liaise and interact with the customers accurately in order to completely understand and comprehend their service needs.
• To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional requirements.
• To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary. 
• To ensure costumer complaints are effectively managed via CRM' systems.

Qualifications and Experience

• Grade 12 / Matric (essential)
• Audi Group South Africa product knowledge.
• Internal procedures and process.
• Basic technical understanding & background.
• Basic mathematical knowledge (numeracy).
• Additional language would be an advatage .
• 2-3 yrs In automotive service Industry.
   

go to method of application »

Specific Role Responsibilities

Database Management

• Responsible for HARP Database Management
• Ensure the Validity, Accuracy and Completeness of the Data
• Drive accurate capturing of panel transactions in DMS (input of critical fields)
• Drive MBR timeous data submission in BAMs
• Ownership of the HARP Processes and System

Data Mining

• Using tools (i.e. Balance Scorecard and SWOT Analysis) to guide mining presentation of the data
• Present Insights (on a weekly and monthly basis), with robust action points, that can be correlated to either incremental revenue, cost savings or control environment

Value-added Analytics

• Deriving Opportunities from Mined Data
• Establish KPI’s and the required reports to assess Panel management performance - to be reported Weekly (Financial and non-Financial)
• Control Environment improvement - monthly assessment and review
• Implement productivity and quality standards
• Scheduling expenditures, analysing variances and initiating corrective actions
• Fleet Vendors Analytics – use Analytics to identify potential Fleet partners and key customers and see through positioning of HARP value proposition
• Ensure panel parts supply rate objectives are met
• Maintain and sign off on all MBR approvals, cancellations and WIP

Deriving value from Stakeholders in the Value chain

• Focus on growing the Panel business through strategic unlocking of value from various stakeholders in the HARP value chain
• Intimately understand the HARP value chain and be agile (stay on top of panel market developments)
• Formulation of stakeholder SWOT analysis with keen action plans
• Formulate and sustain HARP Stakeholder engagement strategy
• Maintain a database of the key panel market stakeholders and decision Build and maintain strategic relationships to unlock value
• Relationship building and alignment with Insurance Regular interactions required
• Relationship building and alignment with Motor Body Repairers (with emphasis on key Groups)
• Relationship building and alignment with Motor Body Repairer Associations
• Relationship building and alignment with Assessors
• Relationship building and alignment with other OEMs
• Drive, plan and execute periodic HARP campaigns and forums - targeting key decision makers e. Assessor golf day; MBR forums etc
• Communicate and liaise with clients, relevant stakeholders and other internal departments to facilitate information dissemination, flow, customer satisfaction and

Financial Management, Compliance and Reporting

• Meets financial objectives by forecasting requirements quarterly & preparing an annual budget
• Preparing weekly management meeting decks and packs before Insurance meetings etc
• Prepare monthly HARP Analytical file and reports
• Drive strategic imperatives as directed by the GMs and Directors operationally
• Timely computations and settlement of monetary obligation in line with stakeholder SLAs (i.e Insurer rebates)
• Ensure that HARP Stakeholders SLAs requirements are met
• Document and maintain all HARP SOPs
• Adhoc tasks as and when required

Qualifications and Experience

• Postgraduate Commerce qualification (or other relevant qualifications)
• Min 7 years working experience - 3 years in an operational role within Automotive and/or Insurance
• Operational and Commercial orientated
• MS Office proficiency – at an advanced level (Excel, Word, PowerPoint etc)
• Systems proficiency (DMS, Autoline Drive; Automate) an added
• Data mining & analysis are a major component of this role thus must be highly analytical and keen attention to detail.
• Strong and confident negotiator with the ability to negotiate at all
• Highly effective team leader
• Travelling required

Skills and Personal Attributes

• Systems proficiency (DMS, Autoline Drive; Automate) an advantage.
• Review and analysis are a major component of this role and therefore being analytical and having attention for detail is crucial.
• A self-starter in identifying and resolving potential problems
• Highly Motivated
• Inclusive leadership style
• Analytical
• Street-wise
• Ability to work independently
• Optimistic and positive minded
• Results and deadline driven
• Strategic and logical thinker
• Systems-orientated
• Self-starter
   

go to method of application »

Specific Role Responsibilities

Job Outputs:

• Verifying results against relevant reports and acting on discrepancies immediately.
• Creating orders on the system.
• Assist with the admin of sold and expired license vehicles.
• Filing and other ad hoc administrative duties.
• Booking vehicles for service and ensuring those services have taken place at the dealerships.
• Ensuring our service due vehicles are serviced timeously.
• Updating the services and maintenance of vehicles on the system.
• Creating orders on the system.
• Assist with the admin of sold and expired license vehicles.
• Authorizing the fitment of tyres or brakes.
• Arrange towing.
• Booking vehicles for COF.
• Source / Verify part pricing to reduce repair cost.
• Opening claims on the system.
• Communicating the cost of repairs with our customers.
• Maintain close contact with all customers and external suppliers.
• Verifying results against relevant reports and acting on discrepancies immediately.

Qualifications and Experience

Minimum Experience:

• 2 years of relevant administration experience in the industry.

Minimum Qualification:

• NQF Level 4 qualification (Grade 12 or equivalent) 

Preferred Qualification:

• Business Management or other relevant tertiary qualification.

Minimum Requirements:

• Valid unendorsed driver’s license
• Computer literacy with high level of accuracy
• Good understanding of Excel
• Essential to Note: The successful candidate must have be willing to work overtime and weekends when required.

go to method of application »

Specific Role Responsibilities

The responsibilities of a Sales Executive include the following tasks:

• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, and the purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Matric
• Previous premium brand vehicle sales experience preferred
• Previous Internet Sales Experience, advantageous 

go to method of application »

Key Role Responsibilities:

• Deliver bottom line results while ensuring compliance to company policies and corporate governance.
• Ensure all departments achieve profit margins agreed to in their objectives/ budgets.
• Manage cash flow, stock and assets at an optimum level commensurate with profit requirements and a satisfactory return on investment (including cash control/flow, liquidity, stock, debtors, creditors, etc.).
• Manage stock turnover ratios, stock holding values and sales to meet company objectives.
• Build and maintain a professional relationship with vehicle manufacturer/s.
• Develop strategies to drive dealership revenue, profitability and market share in the relevant area.
• Develop and encourage strong working relationships at all levels in the business.
• Ensure high standards of quality and workmanship are delivered.
• Ensure customer acquisition and retention via customer focused interventions in the dealership.
• Ensure dealer compliance to franchise/OEM standards and target requirements, and MOTUS policies.
• Be informed and up to date regarding competitor intelligence and awareness via proper market analysis.
• Forecast and track the performance to measure and improve operational efficiency for the dealership.
• Facility management, ensuring compliance with OHS requirements, CI rules and general housekeeping is well maintained at all times. Oversee that we set an appropriate brand example in line with the franchise standards.
• Ensure that there is people capacity in line with delivery, performance objectives and budget.
• Provide effective leadership and people management (DP's key focus is to act as an effective “manager of managers”).
• Create a high performing, positive work climate and inclusive culture in the dealership. Responsible to motivate and coach employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Recruit, develop and retain skilled staff to meet business requirements through the sale of vehicles, associated products, parts and labour, according to financial resources available, in order to create profitability for the Company whilst providing total customer satisfaction.
• Encourage effective teamwork, self-management and alignment with business values from all dealership staff.
• Oversee decisions taken by line managers related to recruitment, selection & development, with a view to placing the right person in the right job at the right time, while adhering to dealer Employment Equity plan & targets.

Qualifications and Experience

Experience Required:

• 8+ years relevant retail motor industry experience, of which at least 5 years dealer operations management experience.
• Effectively managing and leading teams.
• Knowledge of vehicle financing.
• Management of vehicle stock & parts stock.
• Managing vehicle sales and associated products, parts sales and labour sales.
• A sound understanding of finance and financial transactions.
• Sound knowledge of Manufacturer and Distributor requirements. OEM brand experience – preferable.

Minimum Qualification/s Required:

• Senior Certificate (Grade 12/ Matric) is a minimum educational requirement.
• A tertiary business/ commercial qualification, including sales & marketing – preferable.
• Recognised Management/ Leadership Diploma or Certificate – desired.

Other Requirements:

• Valid, unendorsed driver’s license and able to competently & legitimately drive.
• Computer literate; highly proficient in Excel and Outlook.
• Experience on DMS (Drive) is highly desired.
• Experience of driving sales through social media and traditional methods.

go to method of application »

Specific Role Responsibilities

• Assist with budget and forecast processes.
•  Preparation of monthly departmental accounts
•  Assist with Income tax pack and queries from Head Office
•  Assist with internal and external audits.

Qualifications and Experience

•  B. Com. degree with Accounting major or similar
•  Minimum 3 years post-graduation experience in finance
•  Financial Services/Insurance Background advantageous
•  Advanced Microsoft Excel skills compulsory
•  Kerridge experience will be beneficial.