Admissions Co-ordinator - Akeso Clinics at Netcare

Role summary

• An Admissions Co-ordinator is responsible for pre-admissions, admissions as well as communicating with various members of staff to ensure a professional admission.

Key work output and accountabilities

• Patient Admissions
• Arranging pre-admission of all patients, ensuring patients are aware of requirements prior to admission
• Liaising with therapeutic units and referring professionals regarding bookings of all admissions
• Managing patient booking system, liaising with nursing and other units regarding bookings
• Admission of all patients to the clinic, including all paper work and where needed, legal requirements
• Obtaining preauthorisation’s for all admissions, liaising with case managers regarding patient benefits and limits
• Dealing with all walk-in, unscheduled admissions
• Following up on all after hours admission
• Maintaining a record book of all admission
• Assist with all admission enquiries, internal and external
• Orientation of new patients to the layout of the clinic, rules of the clinic and daily routine
• Constantly strive to increase patient flow through pre-admissions department
• Liaise directly with wards with regards to problematic admissions, and give feedback to staff
• Escorting patients to the wards
• Providing information about the financial aspects of hospitalisation
• Maintaining statistical admission data and communicating same to management

Skills profile
Education

• Grade 12 / Matric

Work experience

• 1-2 years’ experience in a similar role
• Previous Admissions experience an added advantage

Knowledge

• Excellent written and oral communication skills,

Consulting

• Consulting with doctors on a regular basis to ensure that the service standard is maintained
• Consulting with Management and HOD’s to ensure that the service standard is maintained

Reporting

• Collect manual daily stats from the pre-admission clerks on a regular basis to add to excel spreadsheet
• Compiling of monthly stats
• To work through bed bookings list on a regular basis to identify patients that have not been pre-admitted,
• and produce stats on a monthly basis
• Submit monthly reports to the financial manager and Nursing services manager on all Pre-admissions stats

Administration

• Preparation of admin file for case management
• Maintaining a record book of all admission
• Collection of all initial private fees
• Managing patient booking system, liaising with nursing and other units regarding bookings
• Managing waiting list

General Tasks

• Dealing with queries from customers
• Dealing with complaints and compliments
• Switchboard relief
• Handling cash if required
• Filing of documentation
• General reception administration and related duties as required
• Excellent organisational skills
• Must be able to function well within a team
• Fully computer literate
• An understanding of confidentiality issues and the use of discretion

KPA’s

• Professional Administering of patients
• Liaison with various members of staff
• Administration of bookings
• Record keeping and reporting thereof
• Collection of fees
• Assisting with queries both internal and external
• Orientation of new patients

Non Managerial/ Specialist Skills
Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Continuous Improvement 

• The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic 

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships 

• Capacity to establish constructive and effective relationships.

Communication 

• The capacity to clearly present information, either written or verbal.

Teamwork 

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge 

• The capacity to perform a technical function to required standards.