Fresh Career Opportunities at DocFox

Job Details:

This role will focus on supporting our sales team with researching and generating a highly-targeted and accurate list of business leads with the correct information. Your role will be to seek new business opportunities by researching and compiling information with new potential customers in the relevant markets.

Ultimately, you will boost sales and contribute to our long-term business growth and have the ability to make an impact and grow your own career.

To be successful in this role, you should have above-average attention to detail and communication skills. The goal of a lead researcher is to enhance the work of our sales team by filling our pipeline with a highly-targeted list of company and contact information, in our target market. The quality of these lists defines the effectiveness of our outbound prospecting team.

If you are motivated, results-driven and enjoy working in a team environment, we could potentially be a good fit.

Responsibilities:

• This role will focus on supporting our sales team with researching and generating an accurate company and contact list of business leads, within our relevant target markets.
• Use LinkedIn or other online resources such as lead generation tools, checking websites, to gather the correct information. Phone to confirm the correct information or to get missing details where required.
• Capture the correct information onto the CRM system.
• Capture lists in Excel.
• You will be required to add a minimum number of contact details on a daily basis.

Requirements:

• Excellent communication skills and attention to detail. (Non-negotiable)
• Computer Literate (MS Office, Excel, etc.)
• A minimum of 1 to 2 years of proven work experience either as an Administrator, Researcher or looking for a new career challenge moving into a fast moving sales environment.
• A BA, BComm or BSc degree in Marketing, Business Administration or a relevant field would be required.
• Experience with CRM software is an advantage.
• Self-starter with ability to work independently without micro-management, but also a team player.
• Ideal candidates would have some experience or knowledge of the financial services industry.
• Ideal candidate has humble confidence and an energy for excellence.
• Ideal candidate is analytical, fast learner, resilient and has a desire to be in sales.

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The Role

DocFox Africa is looking for an experienced Office Manager to join the team. This person will be a core part of the executive leadership team, attending leadership meetings, overseeing our daily administrative operations and ensuring smooth functioning of the office. The ideal candidate will communicate well and the ability to prioritise tasks effectively. The individual coming into this role will need to be able to take ownership of the role, be creative and have the ability to function independently. Other members of the various teams will be available for support/direction, should the need arise. Attention to detail, accuracy and the ability to perform or execute without delay is key for the success of the role.

Responsibilities

• Oversee and manage all administrative tasks and duties within the office, including but not limited to:
• Ordering of office supplies/swag/laptops etc.
• Handling any orders delivered to and from the office
• Travel arrangements and accommodations for required employees travelling
• Coordinate and schedule events, meetings, agendas: internal and external
• Assisting with presentations for the leadership team
• Manage communications with business through different channels
• Arrange meeting room bookings and socials at the office
• Serve as the main point of contact for the entire leadership team
• Greeting and assisting visitors
• Office Facilities Management
• Liaising with service providers and suppliers
• Support HR functions:
• onboarding new employees, welcoming them into the offices
• inviting them onto our employee management system
• Assisting with recruitment processes, if needed.

Requirements

Must Haves

• Bachelor's degree or equivalent
• Minimum 3-5 years experience as an Office Manager
• Professional level verbal and written skills, and ability to communicate across all levels
• Outstanding organisational and time management skills
• Complete discretion and confidentiality
• Po-active approach to problem solving and strong decision-making skills
• Proficient in Microsoft Office and G-Suite applications
• Ability to learn new software applications quickly
• Own transport

Nice to Haves:

• Worked in tech industry or software development industry, especially SaaS
• Knowledge of Notion, Slack, Hubspot, Breezy, and Xero
• Flexibility to work outside of SA office hours, and travel, from time to time

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Job Purpose

We are looking for a self starter Marketer that will be responsible for marketing campaigns and strategies that will increase customer satisfaction and retention. The individual will support the operations of the marketing and customer success teams and will be responsible for tracking key customer and channel metrics as well as sharing insights and recommendations on their findings.

Responsibilities:

• Coordinate referral, loyalty and retention programs designed to win back, reward, and retain customers
• Use various channels to create a customer lifecycle strategy to support customers from the day they purchase
• Support the customer success teams (onboarding, support and account management) with executing initiatives and campaigns
• Assist account management team with campaigns that up-sell
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what to try differently to drive increased performance
• Facilitate customer discovery sessions to get an understanding of what customers love about our product and services
• Create case studies and testimonies
• Coordinate monthly newsletters
• Coordinate product and feature announcements
• Identify areas of customer improvement
• Evaluate the customer service experience
• Assist with setting up webinars and training sessions
• Work with teams to distribute surveys and questionnaires to determine customer satisfaction
• Developing a deep understanding of our customers and use insights for content creation
• Setting up automations to facilitate the customer onboarding and renewal process
• Facilitate the creation of a customer success portal
• Coordinate year end gifts and swag for customers
• Oversee the strategy for the customer Knowledge base

Requirements:

• Minimum 7 years of marketing experience.
• Minimum 5 years experience in B2B SaaS.
• At least a 3 year degree in marketing, business or relevant field.
• Highly skilled in marketing automation – Hubspot preferrable.
• Highly skilled in email marketing.
• Expert in marketing principles and the activities that support these.
• Good knowledge of market research techniques & successful implementation of findings.
• Solid experience in end-to-end campaign creation.
• Experience in copywriting is preferable.

Key Characteristics:

• Being comfortable with uncertainty and curious to figure out solutions and paths forward without complete information and data
• Resilience and tenacity to get the job done even in tough times
• Be a patient teacher
• Be eager to learn and grow
• Appreciate both sharing and receiving empathetic but open feedback and seek mentorship to continually improve.
• Able to develop ideas and processes and clearly express them.
• High degree of independent judgement.
• Able to solve complex problems.
• Ability to take initiative and take full responsibility for aspects of a project.
• Ability to turn projects around with tight timeframes and deadlines.
• You should be personable and enjoy engaging and connecting with others.
• You should be ready to get your hands dirty - we are a small team moving quickly.
• Attention to detail and eagerness for constant improvement.
• Curiosity to figure out solutions and paths forward independently.
• Display a high degree of creativity and problem solving ability.
• Excellent interpersonal skills & ability to work across a range of teams.

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Job Responsibilities

To take responsibility to accurately and timeously complete and validate customers documentation submitted by various financial institutions. This includes following logic chronological steps, completing qualitative checks, capture document information, compare the final set of information. Communicating with co-workers & manager to ensure accuracy, is the key to succeed in this role.

Requirements

• 1 to 3 Years Data/Administrative/Finance/Compliance industry work experience or equivalent.
• Prior experience such as administrative or data capturing would be beneficial.
• Tertiary completion of studies would be beneficial.
• Excellent English literacy & Computer Skills