Admissions Coordinator at Measured Ability Group of Companies

Main Responsibilities and Tasks:

Admissions:

• Process booking requests onto the designated booking system and issue all booking documents.
• Attend to and support all student and agent questions, booking changes, and inquiries in consultation with the relevant team member.
• Assist with chasing payment.
• Production and ongoing administration of agency agreements.
• Assist with walk-ins (show them around the school and assist them with any questions they may have).
• Assist in creating quotes for direct bookings (in school and via the service desk).
• Assist in attending to and supporting student and agent questions, booking changes, and inquiries (both in school and via our various contact platforms).
• Assist with Room/Bed allocations to realise maximum yield from the School Residence.

Student/Customer Engagement:

• Provide customer service support to students with regards to their bookings, payments, and deposits.
• Any other duties as may be required from time to time by the company.

Required Qualifications:

• Matric, including Maths and English, or equivalent.

Required Experience:

• General Office Administration experience.
• Experience in using the full range of Microsoft Office Suite.

Required Skills, Knowledge, and Abilities:

• Excellent level of spoken and written English.
• Accuracy and attention to detail, particularly when working to tight deadlines.
• Ability to work on own initiative as well as part of a team.
• Ability to use Microsoft Word and Excel on an advanced level.

Personal Attributes:

• Willingness to work non-standard hours when necessary.
• Ability to work under pressure.
• Ability to prioritize workload and deal with conflicting demands.
• Attention to detail.
• Aptitude and positive attitude.
• Eager to learn and operate new IT systems.
• Positive on learning new skills.

Desirable Qualities/Experience:

• Experience using Office 365.
• Experience in a Reservations/Admissions role.