Aftersales Manager at TWK Agri

Job Description

• Isuzu Standerton, has the following vacancy available: Aftersales Manager at Isuzu Standerton, Mpumalanga.

Responsibilities and Duties

• Overall responsibility of the workshop
• Control service delivery
• Job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations
• Assist with quoting, project management, materials purchasing and quality checks
• Ensure correct job number are used that the time records are correct
• Regularly report progress on each job and communicate delays or concerns
• Identify client's needs and explain/demonstrate services to them
• Ensure workshop staff understand job specifications and timeframes for job
• Sign off job cards as completed and completing initial quality check on work prior to work being released to customer
• Report any malfunctions of machines
• Manage all the activities and services of the parts department
• Control receiving and check out of stock; monitor and adjust inventory to minimize obsolescence; check inventory counts; order and allocate inventory; check deviations on inventory counts  
• Check, control and manage received notes; control credit notes which must be processed
• Managing profit margins on parts
• Reaching set budget goals and targets 
• General neatness of department and the parts store
• Maintain accurate pricing for all new / used parts
• Control expenses including courier costs              
• Oversee all orders made from parts suppliers
• Manage worksheets between parts and workshop; ensure that hours booked on worksheets are correct         
• Adhere to Health & Safety regulations
• Any other duties as assigned by Management

Qualifications and Skills

• Matric / Grade 12
• Computer literate
• Valid driver's license
• At least 5 years' experience in a parts and workshop position
• Be professional
• Good interpersonal and communication skills
• Must be a dynamic and self-motivated individual
• Have customer service expertise