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  • Posted: Jul 29, 2021
    Deadline: Not specified
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    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
    Read more about this company

     

    Agent Call Centre Absa Card ( Everyday Banking)

    Job Summary

    BRIEF OVERVIEW OF THE ROLE:

    • Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development

    Job Description

    KEY RESPONSIBILITIES:

    The high-level duties of the role:

    • Answering phones from customers professionally and responding to customer inquiries and complaints.
    • Identifying, escalating priority issues and reporting to the high-level management
    • Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
    • Act as a single point of reference to appropriately solution the customer
    • Acquire new primary customer’s relationships by utilizing internal and external sources
    • Retain existing primary and secondary customer relationships through effective cross selling
    • Learning about your company’s products/services and remaining up to date with any changes.
    • Handling Credit and Debit card inquires

    MINIMUM REQUIREMENTS:

    • Matric or equivalent NQF level 4 qualification
    • Higher certificate/Diploma or equivalent NQF level 5 qualification preferred
    • At least 1-2 years’ experience in similar environment
    • At least 1-2 years’ experience in a Contact Call Centre in a Banking environment doing customer services
    • Previous sales experience
    • Ability to work within a 24/7 shift environment
    • Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet
    • Knowledge of Banking products, systems, policies and procedures.

    WHAT’S ON OFFER:

    • Great Team environment
    • Autonomy to produce excellent results and delight colleagues and customers.
    • Opportunity to influence and interact with senior management
    • Work in a multi –disciplinary environment
    • Opportunity to discover and learn

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on absa.wd3.myworkdayjobs.com to apply

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