Latest Jobs at Absa

Job Summary

• Provide complex advice and support in the positioning of banking operating models and frameworks in a broadly defined business functional strategy; enabling operating model, strategy and value chain formulation and alignment.

Job Description

• Specialist Advice: : Provides complex specialist advice in support of the formation of the commercial strategy of the business; Accountable for leading a team of specialist advisors to key (internal and external) stakeholders in support of realising the commercial objectives of the business (may include value proposition design, client and customer engagement and revenue); Is accountable for the provision of complex technical advice in area of speciality or managing complex transactions; | Stakeholder Management: : Builds strong relationships with key (internal and external) stakeholders. If in a relationship or revenue generating role is accountable for developing, maintaining and generating revenue from clients. Is the key contact for mid sized clients and handles complex transactions and the second contact for large relationship clients; Partners effectively with key stakeholders to advise them of innovations and developments within their areas of speciality; Delivers impeccable and timeous service levels; Collaborates with and coordinates efforts with different Business Units to enable realisation of business objectives | Finance/P&L: : Accountable for the financial performance of the business unit including shaping and driving the income statement, balance sheet and P&L | Control: : Accountable for ensuring an optimal and compliant control environment that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of the Bank. | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Role Requirements:

• Azure or AWS certified
• SQL (snr level) including SSIS and SSRS
• Extensive experience with ETL design and execution
• Experience with Flexera stack
• Experience with PowerBi, Qlikview or Tableau reporting
• Experience with the analysis of customer needs for the design of reports
• Database Architecture
• Databases on Cloud (AWS & AZURE)
• Supporting SQL in multiple domains
• SQL on VM Infrastructure
• Database Performance Monitoring and Tuning
• Ensure Database Availability at all times
• Database Security and Audit
• Database Backup and Recovery with Data team
• Capacity Management
• Maintain Data Integrity
• Migration
• Troubleshoot of incidents and permanent fixes
• Monitor and analyses performance issues.
• Ensure compliance with operational / change management guidelines

High Availability and Disaster recovery

•  Apply critical thinking, design thinking and problem solving skills to solve technical problems related to the management and presentation of large datasets.
•  Provide efficient and effective support of SQL, PowerBi applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
•  Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
•  Maintain correct and current application documentation and making it available to application users
•  Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
•  Ensure minimal business operations impact due to upgrades and maintenance activities
•  Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
•  Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
•  Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
•  Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
•  Develop and maintain knowledge in application functionality, user workflow, and business processes
•  Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
•  Compile and maintain inventory of applications and related details
•  Manage and provide support aligned to all SLA’s
•  Develop the skills required to operate and maintain the technical products & services (applications)
•  Ensure that a backup system for applications and files associated with business operations is in place
•  Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
•  Work with Information Security teams to define and implement access permissions for applications
•  Develop and maintain expertise in application functionality, user workflow, and business processes.
•  Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
•  Develop and communicate training and documentation for end users.
•  Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
•  Develop and / or assist with the development and / or execution of project plans for application upgrades
•  Provide input to current and future application requirements to meet the organization's needs
•  Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
•  Maintain awareness of application risks and opportunities for improvement
•  Identify and recommend application improvement to enhance capability and performance, and minimize costs.
•  Ensure that application users are aware of the application capabilities for enabling their effective use
•  Assess vendor proposals for appropriateness and compliance with organization and industry standards.
•  Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
•  Supervise and maintain the organization's repository of applications
•  Help diagnose problems and resolve incidents / issues related to applications.
•  Validate the known error database for application-related entries
•  Work with Tech Centres of Enablement to define the operational activities related to the applications
• Application Monitoring & Performance Management
•  Monitor application modification requests and ensure best practices are being utilised
•  Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
•  Maintain metrics of operational performance and evaluate trends
•  Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
• Governance, Risk & Control
•  Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
•  Enhance IT processes for transitioning completed configurations from development to production.
•  Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
•  Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
•  Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Description

• Global Markets operations teams seeks to appoint an Junior Operations Specialist to provide Administrative and operation support for our Syndicated Loans business. The role will require you to provide administrative and operational support and advise against standard operating procedures. Provide support to customers and team as required to ensure team performance. Compliance and Risk Management.
• Fulfil all activities and adherence to relevant control and compliance requirements and qualities standards.
• Effectively fulfill all required administrative duties including tracking and reporting.
• This role is suited to a candidate with a B degree in business or equivalent NQF level 6 qualification, Financial experience will be an advantage.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

BRIEF OVERVIEW OF THE ROLE:

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development

Job Description

KEY RESPONSIBILITIES:

The high-level duties of the role:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Identifying, escalating priority issues and reporting to the high-level management
• Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
• Act as a single point of reference to appropriately solution the customer
• Acquire new primary customer’s relationships by utilizing internal and external sources
• Retain existing primary and secondary customer relationships through effective cross selling
• Learning about your company’s products/services and remaining up to date with any changes.
• Handling Credit and Debit card inquires

MINIMUM REQUIREMENTS:

• Matric or equivalent NQF level 4 qualification
• Higher certificate/Diploma or equivalent NQF level 5 qualification preferred
• At least 1-2 years’ experience in similar environment
• At least 1-2 years’ experience in a Contact Call Centre in a Banking environment doing customer services
• Previous sales experience
• Ability to work within a 24/7 shift environment
• Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet
• Knowledge of Banking products, systems, policies and procedures.

WHAT’S ON OFFER:

• Great Team environment
• Autonomy to produce excellent results and delight colleagues and customers.
• Opportunity to influence and interact with senior management
• Work in a multi –disciplinary environment
• Opportunity to discover and learn

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Support the Financial Crime Operations Desk to achieve optimal operations, business and reporting across the function. Assume responsibility for operational, reporting and administration matters to enhance and advance the
• functioning of Financial Crime Operations Desk.

Job Description

• Manage and attend to daily exceptions relating to the New to Bank, New to Product onboarding of customers to ensure that customers onboarded meet FICA requirements Manage and attend to daily exceptions relating to periodic refresh of customer information. Conduct due diligence on NTB/ NTB & periodic refresh via Third Party Sources (DHA/ XDS etc).  Liaise with customers to obtain FICA documentation.  Follow up with customers to ensure that FICA documentation required is obtained prior to the relevant due dates. Review the authenticity of information and documentation received from customers to ensure compliance with internal AML policies and standards. Assist the business in managing eCASA alerts raised as part of the onboarding process, including managing the enhanced due diligence process for onboarding of Politically Exposed Persons (PEPs).  Meticulously conduct indexing of all customer information received to ensure efficient record keeping and closure of exception records. Daily conduct monitoring and tracking of exceptions before COB to ensure all exceptions for the day have been executed.  Escalate non-compliant client profiles to the relevant product managers and senior management. Execute relevant instructions on all customers in restrictive control.   Attend to all the mandatory internal training relating to AML/Financial Crime Control. Attend to all other tasks related to the role. Report to Team Leader/Line Manager.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Support the Financial Crime Operations Desk to achieve optimal operations, business and reporting across the function. Assume responsibility for operational, reporting and administration matters to enhance and advance the
• functioning of Financial Crime Operations Desk.

Job Description

• Manage and attend to daily exceptions relating to the New to Bank, New to Product onboarding of customers to ensure that customers onboarded meet FICA requirements Manage and attend to daily exceptions relating to periodic refresh of customer information. Conduct due diligence on NTB/ NTB & periodic refresh via Third Party Sources (DHA/ XDS etc).  Liaise with customers to obtain FICA documentation. Follow up with customers to ensure that FICA documentation required is obtained prior to the relevant due dates. Review the authenticity of information and documentation received from customers to ensure compliance with internal AML policies and standards. Assist the business in managing eCASA alerts raised as part of the onboarding process, including managing the enhanced due diligence process for onboarding of Politically Exposed Persons (PEPs).  Meticulously conduct indexing of all customer information received to ensure efficient record keeping and closure of exception records. Daily conduct monitoring and tracking of exceptions before COB to ensure all exceptions for the day have been executed.  Escalate non-compliant client profiles to the relevant product managers and senior management. Execute relevant instructions on all customers in restrictive control.   Attend to all the mandatory internal training relating to AML/Financial Crime Control. Attend to all other tasks related to the role. Report to Team Leader/Line Manager.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Work as part of Wholesale Loan Solution team, apply analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements into requirement specifications. And following this analysis, work collaboratively within project team during design & delivery activities validating that requirements have been met.

Job Description

• Proactively build relationships with business areas, technology, and vendor teams to proactively develop expertise in the various business process.
• Apply analytical techniques to elicit and validate business (product & service) needs
• Translate elicited needs and knowledge acquired into user story format to be used by Technology and vendor teams
• Participate in peer reviews & problem solving within and across the broader team
• Translate business requirements into detailed systems requirements. Detailed system requirements must include capabilities, interfaces and functionalities within and across technologies.
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration.
• Socialize and gain business approval for integrated requirements with key stakeholders
• Proactively learn & leverage knowledge on the organisations technical landscape, environment and broader architecture to systems requirements
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded Technology and Vendor teams throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements
• Effectively communicating insights and plans to cross-functional team members and management.
• Perform user acceptance testing.

Skills and experience required:

• 2 - 3 years business & systems analysis experience
• Ability & aptitude for working in integrated multi disciplinary teams
• Knowledge of Agile Methodology & working embedded within an Agile team / teams
• Banking domain experience, preferred
• Experience in Systems Design & Integration
• Experience in Development
• Knowledge of Business Continuity Management & Disaster Recovery
• Strong communication and interpersonal skills

Facilitation skills

• Fundamental analytical, conceptual thinking and problem solving skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Experience creating detailed reports with the ability to deliver at a high level of accuracy, business requirements, and presenting
• An interest in, and understanding of, project management techniques and computing systems
• Stakeholder analysis
• Requirements engineering
• Processes modeling
• Understanding of networks, databases and other technology
• Advanced Excel, Word, Visio, and PowerPoint skills

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• In this role you will provide specialist value added service and solutions to customers to meet business growth in Trade Finance & International Banking, by customer acquisition, retention and facilitating internal and external relationships across stakeholder touch points.

Job Description

Your accountabilities will include:

• Identifying and reviewing client needs so as to provide advice and deliver products and services by maintaining a strong relationship with clients and stakeholders.
• Resolving client issues appropriately and escalate those unable to resolve to the respective banker or Regional Sales Manager
• Identifying market and industry trends, by analyzing sector research, economic periodicals and industry journals and advise CIB stakeholders and clients on these.
• Regularly identifying and reviewing client needs so as to provide advice and deliver product
• and services by maintaining strong relationship with customers and being solution oriented
• Joint client visit with coverage bankers to provide customer solutions, and where necessary attend, client visits alone.
• Acting as an ambassador for ABSA with clients and maintain strong long term relationship by applying formal and informal client relationship management techniques.
• Providing advice in the handling of complex client transactions by providing additional insight, detail and information on clients, where appropriate (examples would include credit arrangements or Excon dispensations)
• Educating, sensitising and providing feedback to internal target market stakeholders regarding the joint responsibility to achieve income objectives.
• Establishing relationships with potential clients and pursue opportunities to expand CIB Trade, International Banking & Working Capital  business for the related segment/sector.
• Contracting new business opportunities by identifying current and new clients for expansion in transaction volumes and value extraction through cross selling of products or services.
• Growing own client portfolio by attracting new clients through participating in promotions, at and sales initiatives in order to achieve and exceed contracted sales targets.
• Negotiating and closing deals with customers to realize set targets.

Please send us your CV if you have:

• B Degree in Banking, Economics and Finance
• Current FAIS Qualifications required with minimum 6 months FAIS experience
• 4 years General Banking experience (advantage) plus 4 years International Banking/Trade Finance/ Working Capital advisory experience.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• The purpose of the role is to provide leadership, oversight and accountability for the income tax compliance and reporting obligations of the Absa Group and building strong relationships with the various external and internal stakeholders to ensure impact of the legislation is fully understood and implemented within the group.

The role is responsible for but not limited to:

•     Tax matters relating to group-wide functions (for example the group’s real estate portfolio) and other areas which are not specific to a business unit
•     Defining the group-wide direct tax forecasting, reporting and compliance policy and control framework.
•     Leading the team undertaking the group tax forecasting, reporting and compliance, and consolidation of tax forecasts/results, validating submissions from business unit and country teams.
•     Overseeing the group’s engagement with tax authorities and government bodies, with the aim of influencing the development of robust and effective tax law, primarily in SA. Monitor legislative changes within SA and ensure the changes are understood by the tax team and that any consequential actions are tracked and closed out (working in conjunction with the relevant internal regulatory change forum).

Job Description

Accountability: Provide  Tax Advice and Support for Group-Wide Functions to ensure full compliance with the tax laws in a tax efficient manner

• Give advice on the direct tax treatment of income and expenditure flowing from projects and initiatives in group-centre functions. These include corporate real estate activity, sourcing (e.g. material contracts entered into for the whole organisation), non-business-specific M&A activity and optimising the central cost base
• Proactively manage tax risks by monitoring and assessing a number of risk indicators, setting strategy to optimise the tax position and execution in line with strategy.

Accountability: Tax Reporting and Forecasting

 Lead monthly, quarterly and annual tax reporting and compliance including returns and payments for all direct taxes accurately and on a timely basis

• Setting policy and framework and establishing high quality and consistent control standards for reporting and forecasting the balance sheet and income statement position in relation to direct taxes.
• Ensuring that processes are appropriately efficient and aligned to materiality levels, and that the tax team has adequate oversight and understanding of numbers produced outside of the SA tax team (i.e. validating submissions from business unit and country teams, including the US and the UK). Technology should be used to produce the desired information efficiently and the role will include securing funding to make technological improvements.
• Leading the team in the completion of monthly income tax reporting packs of Absa’s holding company and its subsidiaries, including overseeing the activities of preparers who are outside the SA tax team.
• Managing the income tax forecasting process by calculating projected tax liabilities and income statement charge, based on forecasted financials. This would include:
• Proactively understanding all material tax efficiencies being sought throughout the group and known financial exposures
• Playing a central role in closing out the opportunities and risks
• Ensuring the range of outcomes is transparently and timeously reflected in the current outlook for the income statement tax charge and balance sheet position and communicated effectively to relevant stakeholders
• Providing income tax disclosures for financial reporting purposes both at a consolidated and legal entity level, including the supplementary tax disclosures made by the group in its Integrated Report.
• Ensuring the necessary country-by-country reports are submitted annually to SARS.
• Managing the Direct Tax Sarbanes Oxley processes.

Accountability: Direct Tax Compliance

Responsible for the income tax compliance and reporting processes and systems, ensuring that all activities occur in a timely and accurate manner and identifying and implementing efficiencies.

• Overseeing the environment for the preparation and submission of the SA direct tax returns, and for tax payments/refunds. This would include a review of the submissions and calculations for the most material entities.
• Ensuring the tax compliance environment is consistent and effective, with remediation plans for any control or process gaps.
• Identifying process or financial inefficiencies through the compliance process and ensuring they are addressed in a timely manner.
• Oversee the response to major SARS enquiries / audits / disputes and review non-routine correspondence with SARS as required, with appropriate controls to ensure the correspondence is timely, complete, accurate and transparent.

Accountability: Regulatory Engagement and Oversight of Tax Developments

Responsible for playing an active role in legislative changes and assessing the impact to the group to ensure appropriate communication and planning for the group

• Monitor legislative changes or case law developments within SA and ensure that the changes are being considered by named members of the tax team (and/or business areas if more appropriate)
• Maintain tracking to ensure the impact of the developments is understood, communicated to stakeholders and that any mitigating actions and process alterations are tracked and closed out (working in conjunction with the relevant internal regulatory change forum)
• Oversee and, where appropriate lead, the group’s engagement with tax authorities and government bodies, with the aim of influencing the development of robust and effective tax law, primarily in SA but also where there are significant changes overseas.
• Ensure that the impact of any tax developments are recognised in the firm’s forecasting processes

Accountability: Networking

Responsible for proactively establishing and managing relationships with key internal and eternal stakeholders to ensure delivery of the tax strategy and initiatives

• Establish and maintain strong relationships, across Finance Exco in particular and country Finance Directors, to assist with delivering the above accountabilities
• Build an effective working relationship with the external auditors ensuring the group transparently and rapidly provides appropriate information and that significant issues are communicated and resolved timeously. Oversee that all areas of the tax team are preparing contemporaneous transaction summaries of material transactions to allow for timely and efficient engagement with the auditors.
• Establish and maintain effective relationships with SARS and other relevant authorities (in SA or overseas) and industry bodies (eg the Banking Association of South Africa).
• Provide tax training to colleagues and encourage knowledge sharing to support with the wider team’s strategy and in delivering the above accountabilities effectively.
• Maintain productive working relationships with a range of external tax advisers.

Accountability: People Management Responsible for leading, recruiting, supervising, developing and mentoring the Group Functions and Oversight team.

• Supervise the Group Functions and Oversight team to ensure it is aligned to the strategy of the firm and tax department, in an effective and efficient manner.
• Develop a high performing team by embedding formal performance development, career development plans and coaching. Address any underperformance at an early stage.
• Play a central role in attracting, developing, motivating and retaining professionals across the tax team and ensure that their efforts are recognised.
• Establish and maintain a succession plan for the team

Education

• Postgraduate Degrees and Professional Qualifications: Taxation (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised