Agent: Helpdesk at Capitec Bank

Purpose Statement

• To provide effective customer service to branches by responding to and answering operational queries.

Experience
Minimum:

• 1 - 2 years contact centre

Ideal:

• Experience in a banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocols

Ideal:

• Capitec Bank systems

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Competencies

• Delivering Results and Meeting Customer Expectations
• Working with People
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Deciding and Initiating Action
• Following Instructions and Procedures
• Persuading and Influencing
• Planning and Organising

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys