Agent: Service Admin at Capitec Bank

Purpose Statement

• To resolve non-real time client enquiries with the aim on optimal client experience and client retention

Experience
Minimum:

• Minimum of 2 years client service experience

Ideal:

• 2 years’ experience in a Contact Centre environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• Qualifications (Ideal or Preferred)
• Diploma in Finance or Risk and Compliance

Knowledge
Minimum:

Knowledge and understanding of:

• Financial industry

Ideal:
Knowledge and understanding of:

• Capitec Bank services, products, policies and procedures
• South African banking environment
• Social media

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Business writing skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Attention to Detail

Competencies

• Delivering Results and Meeting Customer Expectations
• Working with People
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Deciding and Initiating Action
• Following Instructions and Procedures
• Persuading and Influencing
• Planning and Organising

Additional Information

• Ability and willingness to work in an open plan environment
• Willing to work additional hours on occasion upon request
• Clear criminal and credit record