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  • Posted: May 31, 2021
    Deadline: Not specified
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  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company

     

    Agent: Technical Support

    Purpose Statement

    • To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

    Experience
    Minimum:

    This role is suitable for first entry into employment. 
    Ideal:

    • Telephonic technical support experience, preferably in a Service Centre environment
    • Qualifications (Minimum)
    • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

    Qualifications (Ideal or Preferred)
    A relevant tertiary qualification in Information Technology - Technical Support or Similar
    Knowledge
    Minimum:

    • MS Office suite (Basic)
    • Cooperation and relationship building with peopl

    Ideal:

    • Basic IT Hardware and Software Support 
    • Client Service principles 

    Skills

    • Communications Skills
    • Analytical Skills
    • Attention to Detail
    • Interpersonal & Relationship management Skills

    Competencies

    • Achieving Personal Work Goals and Objectives
    • Achieving Personal Work Goals and Objectives_Driving for Results
    • Coping with Pressures and Setbacks_Maintaining Work-Life Balance
    • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
    • Analysing_Evaluating and Implementing Ideas
    • Adhering to Principles and Values_Showing Community and Social Responsibility
    • Coping with Pressures and Setbacks_Managing Stress
    • Following Instructions and Procedures_Accepting Direction
    • Adhering to Principles and Values_Acting with Integrity
    • Delivering Results and Meeting Customer Expectations_Serving Customers
    • Achieving Personal Work Goals and Objectives_Accepting Responsibility
    • Adapting and Responding to Change_Acting as a Champion for Change
    • Following Instructions and Procedures_Following Policies and Procedures
    • Working with People_Resolving Conflict
    • Relating and Networking_Establishing Relationships
    • Deciding and Initiating Action
    • Adhering to Principles and Values
    • Adapting and Responding to Change
    • Analysing
    • Achieving Personal Work Goals and Objectives_Driving Continuous Improvement
    • Presenting and Communicating Information
    • Following Instructions and Procedures
    • Following Instructions and Procedures_Managing Risk
    • Adhering to Principles and Values_Demonstrating Beliefs and Principles
    • Working with People_Teaching
    • Presenting and Communicating Information_Communicating Effectively
    • Working with People_Demonstrating Self-Insight and Awareness
    • Relating and Networking
    • Working with People_Attentive Listening
    • Following Instructions and Procedures_Managing Meetings
    • Deciding and Initiating Action_Making Accurate Judgments and Decisions
    • Following Instructions and Procedures_Working Safely
    • Analysing_Thinking Broadly
    • Presenting and Communicating information_Presenting and Public Speaking
    • Analysing_Solving Complex Problems
    • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
    • Analysing_Using Math
    • Working with People_Sharing Information
    • Adapting and Responding to Change_Adapting to Change
    • Analysing_Working with Financial Information
    • Relating and Networking_Managing Political Situations
    • Relating and Networking_Creating and Maintaining Networks
    • Working with People_Adapting to Others
    • Working with People_Showing Caring and Understanding
    • Analysing_Critical Thinking
    • Relating and Networking_Interacting with People at Different Levels
    • Adapting and responding to change_Working with Diverse Populations
    • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
    • Analysing_Testing and Troubleshooting
    • Analysing_Reading Effectively
    • Following Instructions and Procedures_Managing Time
    • Coping with Pressures and Setbacks
    • Working with People_Demonstrating Appreciation
    • Adapting and Responding to Change_Supporting Change
    • Achieving Personal Work Goals and Objectives_Pursuing Self-Development
    • Working with People_Building and Supporting Teams
    • Deciding and Initiating Action_Acting Decisively
    • Working with People_Assessing and Understanding People
    • Working with People_Managing from a Distance
    • Coping with Pressures and Setbacks_Displaying Confidence and Composure
    • Working with People_Supporting Coworkers
    • Adapting and Responding to Change_Working with Ambiguity
    • Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
    • Deciding and Initiating Action_Demonstrating Initiative
    • Delivering Results and Meeting Customer Expectations
    • Working with People

    Additional Information

    • Willingness to work or be available overtime and / or weekends if required
    • Clear criminal and credit record
    • Ability and willingness to work in an open plan environment
    • Must have access to transport (personal/public)
    • Contactable via own mobile phone
    • Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)

    Method of Application

    Interested and qualified? Go to Capitec Bank on careers.capitecbank.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Capitec Bank Back To Home

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