Agent: Walk-In-Centre at The Department of Employment and Labour

REQUIREMENTS:

• Grade 12. No Experience. Knowledge: Compensation Fund mandate.
• Contact Centre vision and objectives. Contact Centre performance requirements.
• Compensation Fund products. Compensation Fund Value Chain.
• Relevant Fund policies, procedures and processes. Customer care (Batho Pele Principles). Fund values.
•  Legislative Requirements: COIDA act, Regulations and Policies. Public Service Act.
• Occupational Health and Safety Act (OHS). PFMA and National Treasury Regulations.
• General knowledge of the Public Service Regulation.
• Skills: Technical Proficiency in Customer Care. Business writing skills. Information technology skills.  
• IT operating systems. Data capturing. Data and records management. Telephone skills and Customer Care etiquette

DUTIES:

• Attend to public enquiries. Make effective use of integrated information system. Perform continuous process improvement.