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  • Posted: Feb 26, 2026
    Deadline: Not specified
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  • Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” behind all ...
    Read more about this company

     

    AI & Data Specialist

    • At Mukuru, we’re redefining customer support through data, automation, and intelligent systems. We don’t just respond to customer needs — we anticipate them.
    • We’re looking for an AI Data Specialist who is passionate about turning data into impact. This role sits at the heart of Customer Support, driving AI-powered solutions, optimising chatbot performance, building robust data pipelines, and delivering actionable insights that elevate customer experience.
    • If you thrive on analytics, automation, and continuous improvement — this is your opportunity to shape the future of AI-driven customer engagement.

    What You’ll Be Responsible For

    AI & Automation Enablement

    • Implement, configure, and optimise AI services and chatbot platforms.
    • Enhance AI-driven customer engagement strategies.
    • Apply machine learning concepts to improve automation and service efficiency.
    • Continuously monitor and refine AI model performance.

    Advanced Data Analysis & Insights

    • Analyse large and complex customer service datasets.
    • Identify trends, patterns, and behavioural insights.
    • Use predictive analytics to forecast support demand and customer needs.
    • Translate data into actionable recommendations for leadership.

    Reporting & Visualisation

    • Build dashboards and reports using Microsoft BI tools (SQL, SSIS, SSRS, SSAS, Power BI).
    • Deliver daily, weekly, monthly, and ad hoc reporting.
    • Present insights in clear, compelling visual formats for non-technical stakeholders.
    • Develop and track Customer Support KPIs.

    Data Governance & Quality

    • Develop and maintain data pipelines ensuring integrity and reliability.
    • Implement data governance best practices and compliance standards.
    • Troubleshoot data discrepancies and maintain documentation.
    • Safeguard data security and regulatory compliance.

    Collaboration & Business Partnership

    • Partner with Customer Support, BI, CX, and leadership teams.
    • Gather business requirements and translate them into technical solutions.
    • Provide training and support on AI and data tools.
    • Support projects across requirements, testing, and deployment phases.

    What You Bring

    • 2–3 years’ experience in an Omni Customer Support environment.
    • Experience managing AI chatbots and automation tools.
    • Strong proficiency in Microsoft BI stack and advanced Excel.
    • Experience in AI, machine learning concepts, and contact centre analytics.
    • Strong analytical thinking with the ability to interpret complex datasets.
    • Excellent communication skills to explain technical insights clearly.

    Core Competencies

    • Advanced Analytical Thinking
    • AI & Machine Learning Awareness
    • Data Visualisation & Reporting
    • Problem-Solving & Root Cause Analysis
    • Stakeholder Collaboration
    • Process Optimisation
    • Planning & Organising
    • Adaptability & Innovation

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Mukuru on mukuru.breezy.hr to apply

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