Airport Manager at British Airways

Job Purpose

Our Airport Managers are at the forefront of our global operation, the role is as diverse as the customers we serve and the destinations we fly to. You will have the autonomy to run your Airport ‘as your own business’ within the Corporate framework. You will be accountable for delivering stretching safety, security, customer, punctuality and finance targets. You will be expected to closely manage a number of suppliers and ensure that they deliver on behalf of British Airways, and our customers, ensuring that any shortfalls are dealt with quickly and efficiently. Represent British Airways with key stakeholders like key government departments, airport operator, AOC & suppliers.

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Principle Accountabilities:

• Ensuring the highest standards of safety and compliance are maintained at your airports; including adherence to all applicable regulatory structures and processes and contribute to the airlines safety management system.
• Ensuring audits are completed and any required follow up is actioned in a timely manner.
• Ensuring that all customers receive the highest levels of customer service at all touch points and that any shortfalls are dealt with in an appropriate and timely manner.
• Ensuring your airports achieve annual punctuality metrics and contribute to your clusters overall operational performance.
• Ensuring your airport is prepared to handle disruption including the ownership and creation of business continuity plans and emergency plans.
• Ensuring the airport is effectively resourced to deliver for our customers.
• Accountable for team member performance in your airports, and ensuring your teams are empowered to make customer and operationally focused decisions.
• Ensuring that your airports annual financial plan is prepared in accordance with BA financial processes and delivered accordingly.
• Support the procurement process at your airports.
• Conduct/ Supervise investigations – Safety, Security, People, Customer, Internal Control, Operational
• Identify opportunities for continuous service improvement and drive revenue generating initiatives.
• Work together with fellow Airport Managers, Regional Airport Manager, SVP/RGM and the wider Worldwide Airports community to drive continuous improvement in your cluster by sharing knowledge, best practice, pushing boundaries and learning from success and mistakes.
• Lead local change initiatives following established corporate change management principals.
• Own the relationships between British Airways and operational stakeholders including Ground Handling Suppliers, Airport Authorities, Airport Operators Council, local and governmental authorities, British Embassies and High Commissions etc.
• Ensuring that communication between internal and external stakeholders is maintained and act as the ‘eyes and ears’ for British Airways in your location.
• Ensuring systems are up to date and reflect the operational landscape of your location.
• Communicate effectively and efficiently with SVP, RGM, Network Operations (as appropriate) regarding all potential/actual operational constraints/issues, always with the best interests of the customer in mind.
• Deputising for the RAM and other Airport Managers when necessary.

Expertise / Specialist Knowledge (Essential or desirable)

• High standard of spoken and written English (Essential)
• Eligible to hold an airside pass (Essential)
• Good working knowledge of Microsoft Office O365 (Essential)